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FAQs

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What Can I Ship?

View guidelines and restrictions about the items you want to ship to and from various countries.

Packing with Care

Pack your shipments for the journey. Follow our packing advice and tips and your shipment recipients will thank you!

The Journey of a Package

Watch how your package travels with DHL and learn how we can help you with each step of the journey.

What Documents Do I Need?

Get information and advice about the documents needed to accompany your shipment.

MyDHL+ Guides and Tips

Helpful guides and tips for using MyDHL+

The Customs Process

Find out how DHL Express fits into the wider picture of the customs clearance process.

Duties and Taxes

Get tips to understanding duties and taxes when transporting goods across international borders.

Customs Clearance

Understand how our optimized processes and your shipment details play a critical role in the speedy clearance process.

Importing Food

Follow FDA guidelines to ensure speedy customs clearance when shipping food to the US.

Understanding Incoterms® rules – standardized trade terms for international trading.

Customs Regulatory Updates

Stay up-to-date on important customs regulations.

Shipping Online

Courier Pickups

Tracking and Monitoring

Duties and Taxes

Return Shipments

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Our Digital Assistant is available 24/7 to answer your questions.

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Our Digital Assistant is available 24/7 to answer your questions.

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Customer Service

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Questions and support for shipment status, delivery and courier pickups.

Our Customer Satisfaction Process

Technical support online shipping solutions

No need to call. You can simply raise a request to our technical support team, use online chat or look through our self-help articles.

Holiday Hours

We're closed on these holidays.

New Year's Day	Jan 1
National Sovereignty and Children's Day	Apr 23
Labor Day	May 1
Ramadan Festival	May 2-4
Commemoration of Ataturk, Youth and Sports day	May 19

Democracy and National Solidarity	Jul 15
Feast of Sacrifice	Jul 9-12
Victory Day	Aug 30
Republic Holiday	Oct 29

DHL Express
İstanbul Havalimanı Kargo Bölgesi
Tayakadın Mah. Nuri Demirağ Cad. No:9
34277 Arnavutköy İstanbul-Turkey

Get Technical Support

No need to call us. You can easily open a ticket to get technical support. One of our expert agents will respond to your inquiry promptly!

Get Technical Support

No need to call us. You can easily open a ticket to get technical support. One of our expert agents will respond to your inquiry promptly!