Import Customer Master File

Complete required details

DHL Express maintains Import Customer Master Files on behalf of regular customers to assist them with Customs import clearance process. This form may be used to create a new file or update an existing file.

To create a new file by submitting this form, please review and submit acceptable proof of an IRS number
To support multiple locations with this file, upload an Excel spreadsheet with a name and address for each location

Following are examples of information that may be included in this file.

Clearance Process Information

The importer's identification number provided by the Internal Revenue Service (IRS)
Contact information
DHL Express account number for duty billing

Relevant Details and Instructions

Power of Attorney (POA) status
Surety bond information
Harmonized Tariff Schedule (HTS) codes to be used
When to apply Free Trade Agreements
Partner Government Agency (PGA) information
American Goods Returned (AGR) application rules
Locations covered information in this file
(Each division that has a unique IRS number should maintain a separate file.)

Please complete the form below to provide DHL contact information and specific import instructions related to the clearance of your shipments. The information provided will be kept on file for future shipments.

Note: Shipments currently in transit are not modified by this form. Support for shipments in transit can be received at Clearance On Demand.

${usforms.file-requestor-details
Please complete the following fields.

Import Customer Master File Number

Company

Requestor Name

Email Address

Phone Number

File Screenshot Request

By completing all Requestor Details fields and checking this box, I am requesting a screenshot of my current Import Customer Master File details to be provided.

Clearance Process Information
Please complete the following fields with the standard information that may be applied to the majority of your shipments.

Internal Revenue Service (IRS) Number

Company Address

State of Incorporation

DHL Express Account Number for Duty Billing

Secondary Contact Name

Secondary Contact Email Address

Secondary Contact Phone Number

Relevant Details and Instructions
Please provide typical details and instructions that may be applied to the majority of your shipments.

Clearance Instruction 1

Clearance Instruction 2

Clearance Instruction 3

Upload the completed document

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Maximum: 5

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Click the button, find and select your .pdf or .zip file (only one file may be uploaded, limited to 3MBs or less). Click Open and then you will see the selected file name in this form.

Note: Attachments are removed when the form generates an error message and must be uploaded again after error correction and before submitting a claim. Failure to provide supporting documents will delay processing.

By checking this box, I confirm that the foregoing statement of facts is true, accurate, and that I am duly authorized to provide this information by the Company Name provided.

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