File a Claim

Email Us - File a Claim

Complete required details. Re-upload attachments if applicable.

In the unlikely event of lost, missing, or damage shipment, the direct payer of the transportation charge to DHL may submit a claim.

All claims must be submitted in writing to DHL within thirty (30) days from the date that DHL accepted the Shipment, failing which DHL shall have no liability whatsoever.

Should you require assistance, please call Australian Customer Care - Claims on 1800 024 044

FAQs – Claims

Claimant Details

Name

Email Address

Verify Email Address

Account Number

Company Name

Phone Number

Address

City

Post Code

Witness Details

Witness Email Address The elected witness may be used in the claim process and should be a different email address to the claimant’s email address

Re-enter Witness Email Address

Shipment Detials

Claim Amount (AUD Only)

Shipment Waybill Number

Shipment Pickup Date

Describe the items in your shipment

What is the current status of the Shipment?

Delayed

Partially lost

Partially damaged

Completely lost

Completely damaged

Other

Comments

Shipper Name

Shipper Address

Receiver Name

Receiver Address

Supporting Documantation

Photo Guidelines

If providing photos of damage, please upload at minimum:

Images of the outer packaging as received
Images of the inner packaging showing how it was packed
Images of the damaged contents

To attach a document click the 'Browse' button. Then select your file and click Open. Attachments must be under 5MBs, multiple documents should be uploaded as a zip file.

Browse

Maximum number of files uploaded

Maximum upload size: {fileSize}, supported file formats: {formats}

Complete required details. Re-upload attachments if applicable.

Please indicate agreement

I confirm that the foregoing statement of facts is true and accurate

Please indicate agreement

I confirm that I have read DHL Terms and Conditions of Carriage

DHL Terms and Conditions of Carriage

Clear