DHL Express

Customs Services

DHL Express has extensive worldwide customs knowledge and experience. We know that a smooth and efficient customs clearance process helps your shipments arrive as quickly as possible. We provide standardize services that effectively support the customs clearance process.
Customs Services
Description
How We Charge
Cost
Customs Preparation
Export Declaration
Exporting goods being subject to additional controls
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Export Declaration

Applies in countries where an export declaration is required for shipments containing controlled commodities or exceeding a certain value threshold or weight.

Depending on origin country, shippers that submit a declaration online may avoid the local charge.
Per Shipment
AUD 15
Multiline Entry
Importing shipments containing multiple commodities
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Multiline Entry
Charges apply when more than 5 lines are recorded on the customs clearance, for example with different commodities or different countries of manufacture.
Per Line
AUD 3.5
Clearance Authorization
Hold for clearance instruction
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Clearance Authorization
Business customers may request DHL to pro-actively intercept their inbound shipments and request a nominated contact person for further clearance instruction.  Requires contract agreement.
Per Shipment
AUD 15
Customs Process
Non-Routine Entry
Goods excluded from standard clearance
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Non-Routine Entry
Applied in selected countries, when importing goods with an aggregated declaration value or weight exceeding the limits set by destination customs authorities, or due to other regulatory requirements are excluded from routine clearance on a consolidated manifest and thus require clearance under an individual entry form.
Per Shipment
AUD 15
Bonded Storage
When the shipment cannot be released by customs
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Bonded Storage

Storage charges apply when the shipment cannot be released by customs due to inaccurate or missing paperwork.

Charges take effect three calendar days after the freight arrival date or broker notification, whichever is later. The charge applies to the duty and tax payer.
Per Shipment
Per Day
After 3 Calendar Days
AUD 10 and AUD 0.17 per kg, if higher
Clearance Data Modification
When clearance data requires corrections
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Clearance Data Modification
A surcharge applies in case the customs declared value of a shipment requires modification either before or during the customs clearance process.
Per Shipment
AUD 100
Permits and Licenses
We facilitate the license filing process.
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Permits and Licenses
To accelerate import of selected controlled commodities, such as medical devices, pharmaceuticals, computer monitors, laser CD players, cosmetics, eyeglasses, food and food products, DHL is required to file specific information in order to obtain the required import permits or licenses. 
Per Shipment
AUD 30
Physical Intervention
When customs needs to inspect the packaged goods
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Physical Intervention
This applies to shipments that are intercepted by customs authorities for physical examination.
Per Shipment
AUD 35
Customs Support
Duty Tax Importer (Formerly Disbursement)
Customs charges can be billed to a DHL account at destination
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Duty Tax Importer
At customer’s request, DHL clears the shipment at destination and arranges for any applicable import duties, taxes and regulatory charges to be invoiced to a specified DHL account at destination.
Per Shipment
AUD 20 or 3% of fiscal charges, if higher
Duty Tax Receiver (Formerly Advance Payment)
The receiver can be billed for customs charges
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Duty Tax Receiver
This default service covers any import of a non-document shipment for which DHL has used its own credit line with customs to advance or guarantee the payment of duties, taxes or regulatory charges on behalf of importers and consumers with whom DHL has no contract.
Per Shipment
AUD 20 or 3% of fiscal charges, if higher
Broker Notification
Designate your preferred Broker
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Broker Notification

At the importer’s request, DHL will provide the necessary paperwork to the customer’s designated broker to perform the import clearance and resume the delivery to the final destination once the clearance is completed.

DHL is subsequently not responsible for the timeliness of the submission to customs or for the release of the shipment.
Per Shipment
AUD 15
Release to Broker
Shipment cleared and delivered by your broker of choice
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Release to Broker
At importers request, DHL will transfer the shipment and related customs documentation to the customer’s nominated broker for clearance and last mile delivery.
Per Shipment
AUD 60
More About Customs Services
More About Customs Services
  • DHL will prepay and charge back for government required certificate fees.
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