Important Information

DHL has been alerted of the unauthorized use of its business name in SMS messages asking receivers to to click on the link to collect pending packages. Under no circumstance should you click on the link.

We encourage you to let us know at your earliest convenience by sending a screenshot of the suspicious SMS to phishing-dpdhl@dhl.com, include the suspicious phone number in the message. After reporting the fraudulent message, please delete it.

If you are waiting for a package to be delivered, please track your shipment or call customer service for information.

View more information on fraud awareness

Annual Price Increase
DHL Express will update its prices, effective January 2022. In Australia, the average price increase will be 4.9%.
The price change applies to all discounted rates and agreements, where contracts allow.

To ensure your parcel is delivered on time and at destination this Christmas, please check our cut off dates below:

  • For international shipment, make sure you send your parcel before Friday 18th December 2020.
  • For New Zealand, make sure you send your parcel before Tuesday 22th December 2020

When shipping, several regulations & policies must be observed. Therefore, DHL reserves the right to physically inspect any item tendered for carriage. Shipments lodged by our cash or credit card paying customers require 100% physical inspection. This policy is aligned with the legal and regulatory requirements of numerous governments and other regulatory authorities for the express delivery industry to ensure only legitimate shipments are processed.

Shipments may also be subject to other security control methods deemed necessary, such as Sniffer Dogs or X-ray without prior notice to the Shipper, Consignee and/or Payer.

Please note: As Items sent as gifts (Birthdays, Festive or Seasonal Celebrations etc.) are also subject to the same inspection(s) as noted above, Shippers are therefore advised not to wrap gifts or seal shipments upon tendering.

We apologize for any inconvenience and thank you for your understanding and cooperation.

Until further notice, DHL Express will not accept shipments of military items subject to national export (or extra-territorial re-export) controls. Customers will be notified as soon as the suspension is lifted.

This suspension does not include domestic shipments or shipments of licensed dual-use items.

If you are uncertain whether your shipment contains military items subject to national export controls, please contact your national licensing authority.

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