Fraudulent SMS Alert
DHL has been alerted of the unauthorized use of its business name in SMS messages asking receivers to download an application with the extension '.apk'. We encourage you to let us know at your earliest convenience by sending a screenshot of the suspicious SMS to firstname.lastname@example.org, include the suspicious phone number in the message. After reporting the fraudulent message, please delete it and under no circumstance should you download the application.
Continued Suspension of Military Item Shipments
Until further notice, DHL Express will not accept shipments of military items subject to national export (or extra-territorial re-export) controls. Customers will be notified as soon as the suspension is lifted.
This suspension does not include domestic shipments or shipments of licensed dual-use items.
If you are uncertain whether your shipment contains military items subject to national export controls, please contact your national licensing authority.
Emergency Situation Surcharge Adjustment
Given the significant impacts of COVID-19 on the global aviation industry and in order to help us maintain reliable and high quality delivery services for you and your customers, DHL Express introduced a temporary Emergency Situation Surcharge in early April.
Since the onset of this global pandemic, DHL teams have been working around the clock, adapting and adjusting the operations of our global network to align with new developments, regulatory requirements and constant changes in capacity and demand.
As market conditions continue to evolve with the ongoing COVID-19 situation, the Emergency Situation Surcharge (ESS) will be adjusted effective August 24, 2020.
We will make an adjustment for the following origin/destination combinations, and this adjustment reflects changes in market dynamics, air capacity availability and operational restrictions imposed related to COVID-19 measures from local governments:
- Origins China, Hong Kong and rest of Asia to destination Australia and New Zealand: From AUD 2.75 p/kg to AUD 3.30 AUD p/kg
Please note that this adjustment only affects shipments billed in Asia.
Below, you will find the details for the adjusted surcharge per origin and destination combination.
Charge in AUD per KG
|Rest of Asia||Australia
|Rest of World
(Africa, Americas, Europe & Middle East)
|China||1.50 AUD||1.50 AUD||3.30 AUD||1.50 AUD||1.50 AUD|
|Hong Kong*||1.50 AUD||1.50 AUD||3.30 AUD||1.50 AUD||1.50 AUD|
|Rest of Asia**||1.50 AUD||1.50 AUD||1.50 AUD||3.30 AUD||1.50 AUD||0.34 AUD|
|1.50 AUD||1.50 AUD||1.50 AUD||0.34 AUD||0.34 AUD||0.34 AUD|
|1.50 AUD||1.50 AUD||1.50 AUD||0.34 AUD||0.34 AUD|
|Rest of World||0.34 AUD||0.34 AUD||0.34 AUD||0.34 AUD||0.34 AUD||0.34 AUD|
* Rest of Asia (Asia excluding China and Hong Kong) = Bangladesh, Brunei, Bhutan, Cook Islands, Fiji, Indonesia, India, Japan, Cambodia, Kiribati, South Korea, Laos, Sri Lanka, Myanmar, Maldives, Malaysia, Mongolia, New Caledonia, Nepal, Nauru, Niue, North Korea, Tahiti, Papua New Guinea, Philippines, Pakistan, Solomon Islands, Singapore, Thailand, Timor Leste, Tonga, Tuvalu, Taiwan, Vietnam, Vanuatu, Samoa. Australia, and New Zealand as origin only.
**All shipments from Australia/New Zealand to Australia/New Zealand will be charged AUD 0.34/kg regardless of billing location.
Charge in AUD per KG
|Rest of Asia**||Europe||Americas||Rest of World|
|China||1.50 AUD||1.50 AUD||2.75 AUD||1.50 AUD||1.50 AUD||1.50 AUD||1.50 AUD|
|Hong Kong*||1.50 AUD||1.50 AUD||2.75 AUD||1.50 AUD||1.50 AUD||1.50 AUD||1.50 AUD|
|Rest of Asia**||1.50 AUD||1.50 AUD||2.75 AUD||1.50 AUD||0.34 AUD||0.34 AUD||0.34 AUD|
|Europe||0.34 AUD||0.34 AUD||0.34 AUD||0.34 AUD||0.34 AUD||0.34 AUD||0.34 AUD|
|Americas||0.34 AUD||0.34 AUD||0.34 AUD||0.34 AUD||0.34 AUD||0.34 AUD||0.34 AUD|
|Rest of World||0.34 AUD||0.34 AUD||0.34 AUD||0.34 AUD||0.34 AUD||0.34 AUD||0.34 AUD|
* Hong Kong and Macau
** Rest of Asia (Asia excluding China and Hong Kong) = Bangladesh, Brunei, Bhutan, Cook Islands, Fiji, Indonesia, India, Japan, Cambodia, Kiribati, South Korea, Laos, Sri Lanka, Myanmar, Maldives, Malaysia, Mongolia, New Caledonia, Nepal, Nauru, Niue, North Korea, Tahiti, Papua New Guinea, Philippines, Pakistan, Solomon Islands, Singapore, Thailand, Timor Leste, Tonga, Tuvalu, Taiwan, Vietnam, Vanuatu, Samoa. Australia, and New Zealand as origin only.
***All shipments from Australia/New Zealand/Papua New Guinea to Australia/New Zealand/Papua New Guinea will be charged AUD 0.34/kg regardless of billing location.
In what circumstances will the surcharge apply?
The Emergency Situation Surcharge will continue to be applicable to all Time Definite International (TDI) shipments.
The ESS will not be applicable to Day Definite International (DDI – road) or Time Definite Domestic (TDD) shipments. Life Sciences and Healthcare customers and DHL Medical Express (WMX) shipments continue to be exempt from the ESS.
We kindly ask you to ensure that your invoice approval cycles and processes have been updated accordingly, to avoid any delays.
Please note that the Emergency Situation Surcharge is a temporary charge, which allows us to cover part of the operating cost increases and the necessary air network adjustments. We will continue to evaluate and adjust the ESS as market conditions evolve for the duration of this emergency situation.
If you have any questions, please reach out to your local DHL representative.
Shipment Acceptance Cut-off for the Festive Season
To ensure your parcel is delivered on time and at destination this Christmas, please check our cut off dates below:
- For international shipment, make sure you send your parcel before Friday 18th December 2020.
- For New Zealand, make sure you send your parcel before Tuesday 22th December 2020
Security Inspections for Shipments Sent via DHL Express
When shipping, several regulations & policies must be observed. Therefore, DHL reserves the right to physically inspect any item tendered for carriage. Shipments lodged by our cash or credit card paying customers require 100% physical inspection. This policy is aligned with the legal and regulatory requirements of numerous governments and other regulatory authorities for the express delivery industry to ensure only legitimate shipments are processed.
Shipments may also be subject to other security control methods deemed necessary, such as Sniffer Dogs or X-ray without prior notice to the Shipper, Consignee and/or Payer.
Please note: As Items sent as gifts (Birthdays, Festive or Seasonal Celebrations etc.) are also subject to the same inspection(s) as noted above, Shippers are therefore advised not to wrap gifts or seal shipments upon tendering.
We apologize for any inconvenience and thank you for your understanding and cooperation.