Help and Support

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Customer Service

13 14 06

+61(7)3724 5700 (overseas)
Questions and support for shipment status, delivery and courier pickups.
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Billing and Invoicing
1300 301 307
0900-1700 AEST, 0900-1800 AEDT

Duty collection
1300 921 066
0800-1900 AEDT

Technical Support for Online Shipping Tools
1800 226 349
8:30 - 19:00 (AEST), Monday to Friday

Holiday Hours
We’re closed on these holidays
New Year's Day
Jan 1
Devonport Cup, Devonport, Tasmania
Jan 9
Australia Day
Jan 19
Royal Hobart Regatta, Hobart
Feb 11
Launceston Cup, Launceston
Feb 27
Labour Day, Western Australia
Mar 4
Labour Day, Victoria
Mar 11
Labour Day, Queensland
May 6
Labour Day, ACT, NSW, & SA
Oct 7
King Island Show, Tasmania
Mar 5
Adelaide Cup Day, Adelaide
Mar 11
Canberra Day, ACT
Mar 11
Good Friday
Apr 19
Easter Saturday
Apr 20
Easter Sunday
Apr 21
Easter Monday
Apr 22
Anzac Day
Apr 25
AGFEST, Tasmania
May 3
May Day, Darwin
May 6
Reconciliation Day, Canberra
May 27
W.A. Day, Perth
Jun 3
Queen's Birthday, National except QLD and WA
Jun 10
Queen's Birthday, Perth
Sep 30
Queen's Birthday, Queensland
Oct 7
Townsville show day, Townsville
Jul 1
Cairns show day, Cairns
Jul 19
Picnic Day, Darwin
Aug 5
EKKA Wednesday, Brisbane
Aug 14
AFL Parade, Melbourne
Sep 27
Royal Launceston Show, Launceston
Oct 10
Flinders Island Show, Flinders Island
Oct 10
Royal Hobart Show, Hobart
Oct 24
Recreation Day, Tasmania
Nov 4
Devonport Show, Devonport
Nov 29
Melbourne Cup Day, Melbourne
Nov 5
Christmas Day
Dec 25
Boxing Day & Proc Day (SA)
Dec 26
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