Help and Support

My VIP Care and Support Center

Shipping Advice

Customs Clearance Advice

FAQs

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What Can I Ship?

View guidelines and restrictions about the items you want to ship to and from various countries.

Packing with Care

Pack your shipments for the journey. Follow our packing advice and tips and your shipment recipients will thank you!

The Journey of a Package

Watch how your package travels with DHL and learn how we can help you with each step of the journey.

What Documents Do I Need?

Get information and advice about the documents needed to accompany your shipment.

MyDHL+ Guides and Tips

Helpful guides and tips for using MyDHL+

The Customs Process

Find out how DHL Express fits into the wider picture of the customs clearance process.

Duties and Taxes

Get tips to understanding duties and taxes when transporting goods across international borders.

Customs Clearance

Understand how our optimized processes and your shipment details play a critical role in the speedy clearance process.

Importing Food

Follow FDA guidelines to ensure speedy customs clearance when shipping food to the US.

Understanding Incoterms® rules – standardized trade terms for international trading.

Customs Regulatory Updates

Stay up-to-date on important customs regulations.

Shipping Online

Courier Pickups

Tracking and Monitoring

Duties and Taxes

Return Shipments

Payment and Billing

Account Protection

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How Can We Help?

Customer Service

Complaint? Compliment?

Go straight to the top and tell Phil Corcoran, Managing Director, DHL Express Australia and Papua New Guinea

Go Straight to the Top!

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Billing and Invoicing

Chat With Us

Our Digital Assistant is available 24/7 to answer your questions.

Chat with Us on WhatsApp

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Call Us

Customer Service

13 14 06

13 14 06 (local)
001161737245705 (international)

Questions and support for shipment status, delivery and courier pickups.

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Billing and Invoicing
1300 301 307
0900 - 1700 AEST, 0900 - 1800 AEDT

Duty collection
1300 921 066
0800 - 1900 AEDT

Technical Support for Online Shipping Tools
1800 226 349
0830 - 1900 (AEST), Mon to Fri

Technical support online shipping solutions

No need to call. You can simply raise a request to our technical support team, use online chat or look through our self-help articles.

Hours of Operation

Customer Service Opening Hours (AEST)
Monday – Friday: 6:00am - 8:00pm

Saturday & Public Holidays: 7:00am - 4:00pm

Sunday: 7:00am - 3:00pm

We're closed on these holidays.

Australia Day	Jan 26
Canberra Day	Mar 13
Good Friday	Mar 29
Easter Sunday	Mar 31
Easter Monday	Apr 1
Anzac Day	Apr 25
Reconciliation Day	May 29
King's Birthday	Jun 10
Labour Day	Oct 2
Christmas Day	Dec 25
Boxing Day	Dec 26

Get Technical Support

No need to call us. You can easily open a ticket to get technical support. One of our expert agents will respond to your inquiry promptly!