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Customer Service

13 14 06

+61(7)3724 5700 (overseas)


Mon to Fri: 0600 - 2000 AEST

Weekend/Public Holiday: 0700 - 1600 AEST

Questions and support for shipment status, delivery and courier pickups.
More Call Options
More Call Options

Billing and Invoicing
1300 301 307
0900 - 1700 AEST, 0900 - 1800 AEDT

Duty collection
1300 921 066
0800 - 1900 AEDT

Technical Support for Online Shipping Tools
1800 226 349
0830 - 1900 (AEST), Mon to Fri

Technical support online shipping solutions
No need to call. You can simply raise a request to our technical support team, use online chat or look through our self-help articles.
Hours of Operation
Customer Service Opening Hours
Monday – Friday: 6AM till 8PM (AEST)
Saturday & Sunday: 7AM till 4PM (AEST)
Holiday Hours
Holiday Hours
We're closed on these holidays.
Australia Day
Jan 26
Canberra Day
Good Friday
Apr 7
Easter Sunday
Apr 9
Easter Monday
Apr 10
Anzac Day
Apr 25
Reconciliation Day
May 29
King's Birthday
Jun 12
Labour Day
Oct 2
Christmas Day
Dec 25
Boxing Day
Dec 26

Get Technical Support

No need to call us. You can easily open a ticket to get technical support. One of our expert agents will respond to your inquiry promptly!

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