Complaint? Compliment?

Understanding how you feel about the service you’ve received – good or bad – is vital in helping us shape our business to serve you better.

At DHL Express we are committed to providing great quality service and we strive to get it right first time, every time! Occasionally, however, our service does not live up to the high standards that you’ve come to expect from us. If this is the case, our management wants to hear your complaints first-hand.
Of course thousands of customers rely on DHL every day for their delivery needs and if we’ve really impressed you, we’d like to hear about that too!

Phil Corcoran, Managing Director, DHL Express Australia and Papua New Guinea

"We know your business relies on our service quality and I want to make sure we deliver to the highest standard."

Fiona Evans, Customer Service Director, Australia

“The true measure of customer service excellence is how we react when things go wrong.”