Help and Support

My VIP Care and Support Center

Shipping Advice

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FAQs

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What Can I Ship?

View guidelines and restrictions about the items you want to ship to and from various countries.

Packing with Care

Pack your shipments for the journey. Follow our packing advice and tips and your shipment recipients will thank you!

The Journey of a Package

Watch how your package travels with DHL and learn how we can help you with each step of the journey.

What Documents Do I Need?

Get information and advice about the documents needed to accompany your shipment.

MyDHL+ Guides and Tips

Helpful guides and tips for using MyDHL+

The Customs Process

Find out how DHL Express fits into the wider picture of the customs clearance process.

Duties and Taxes

Get tips to understanding duties and taxes when transporting goods across international borders.

Customs Clearance

Understand how our optimized processes and your shipment details play a critical role in the speedy clearance process.

Understanding Incoterms® rules – standardized trade terms for international trading.

Customs Regulatory Updates

Stay up-to-date on important customs regulations.

Shipping Online

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Tracking and Monitoring

Duties and Taxes

Return Shipments

Payment and Billing

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How Can We Help?

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Electronic Tools Support
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More Ways to Contact Us

More Ways to Contact Us

Customer Service
+55 11 3618 3200 São Paulo
+0800 771 3451 Other Locations
Billing
+55 11 3618-3333 Sao Paulo
+0800 771 3281 Other Locations
Electronic Tools Support
+55 11 3488 2761 Sao Paulo
+0800 771 7471 (option 01) Other Locations

Fraud Awareness

Recognize and report fraudulent use of the DHL brand.

Holiday Hours

We're closed on these holidays.

New Year's Day	Jan 1
Carnival	Mar 3-4
Good Friday	Apr 18
Easter Sunday	Apr 20
Tiradentes	Apr 21

Labor Day	May 1
Corpus Christi	Jun 19
Independence Day	Sep 7
Patron of Brazil	Oct 12
All Souls Day	Nov 2
Republic Proclamation	Nov 15
Christmas Day	Dec 25

Hours of Operation

Hours of Operation

Monday – Friday: 8 AM – 7 PM

Saturday: Closed

Sunday: Closed

DHL Express (Brazil) Ltda.
Av. Manuel Bandeira, 291
Vila Leopoldina
São Paulo
05317-020

Get Technical Support

No need to call us. You can easily open a ticket to get technical support. One of our expert agents will respond to your inquiry promptly!