DHL Express

Important Information

  • As of April 28th, 2025, DHL Express has withdrawn the temporary suspension of business-to-consumer (B2C) shipments to the United States with a customs value exceeding USD 800.
  • This decision follows constructive dialogue between DHL and the U.S. government, who demonstrated a strong willingness to understand our operational and technical challenges, and who agreed that it was imperative to act quickly in the interest of U.S. consumers.
  • Starting April 28th, 2025, the value thresholds for shipments being sent to the U.S. have been adjusted. Shipments valued between USD 800 and 2,500 can once again be cleared using the expedited informal entry process. This positive development will enable us to resume normal operations.
  • Your shipments to the U.S. may still experience transit delays as we navigate the reintroduction of the service and while we clear the current backlog as soon as possible.
  • Shipments – both B2B & B2C - with declarable customs value below USD 800 remain unaffected by these changes.

Brazilian Customs inspectors have been operating under working to rule (slowdown) since November 26, 2024, affecting all international logistics providers, with no specified end date.

This may result in longer lead times for releasing Express exports and imports (courier Shipments)

We will continue to monitor the situation and provide updates as necessary.

DHL Express does not accept international shipments of Controlled Military Items subject to export controls.

This suspension does not include domestic shipments of Controlled Military Items or international shipments of licensed dual-use items.

If you are uncertain whether your shipment contains military items subject to export controls, please contact your national licensing authority (and/or the licensing authority in the country of origin and destination of the military items) to verify.

Effective: February 10, 2025, Shipments exported to or imported from the Democratic Republic of the Congo are subject to Elevated Risk surcharges.

DHL Express is monitoring the impact of Winter Storm Blair, which is bringing heavy snow, ice, and freezing temperatures across the Central and Eastern United States, including the region surrounding DHL’s global hub at the Cincinnati/Northern Kentucky International Airport (CVG). These conditions may affect some shipments to and from the U.S.

The safety of our employees and partners remains our top priority, and we have implemented contingency plans to minimize the storm’s impact on service.

We urge those in impacted areas to take necessary precautions and adhere to guidance from local, state, and federal authorities.

Please note, the DHL Express International Service Guarantee does not apply to delays caused by natural disasters or weather-related conditions.

We recommend that you track your shipment on our website or contact us via our chat.

Effective: Dec 28, 2024, DHL Liability Limits terms will be updated to align with the International Civil Aviation Organization’s (ICAO) decision to increase the liability limits under the Montreal Convention. Compensation limits for cargo loss or damage will increase from 22 SDR/kg to 26 SDR/kg (~35 USD/kg).
View DHL Express Terms and Conditions of Carriage updated terms.
Qatar - Change of Tariff Classification Structure View DetailsQatar - Change of Tariff Classification Structure
Kuwait - Change of Tariff Classification Structure View DetailsKuwait - Change of Tariff Classification Structure

Since November 26, 2024, Brazilian Customs officers have been operating under limited capacity due to an ongoing strike, with no specified end date. However, most exports and shipments undergoing formal clearance procedures remain unaffected.

Shipments processed through the fast-track green channel are being cleared within 24 hours. Shipments in the yellow, red, and gray channels are experiencing delays of approximately 7 to 8 days.

We will continue to monitor the situation and provide updates, as necessary.

The new prices for DHL Express Services and Surcharges announced on December 1, 2024 will be effective January 1, 2025. Visit our Services and Surcharges pages for more information.
Optional Services - View Details
Customs Services - View Details
Surcharges - View Details
The index for determining the DHL Express Fuel Surcharge will change effective January 1, 2025. Please visit our Fuel Surcharge page for more details.
 
Turkey - Duty Threshold Changes View DetailsTurkey - Duty Threshold Changes
Fiji - De Minimis and VAT Changes for Personal Imports View DetailsFiji - De Minimis and VAT Changes for Personal Imports
Namibia - Commercial Invoice Requirements View DetailsNamibia - Commercial Invoice Requirements
Botswana - Import and Export Regulations Update View DetailsBotswana - Import and Export Regulations Update
To ensure operational continuity during a period of high demand, DHL will be activating a Demand Surcharge (formerly known as Peak Season Surcharge) effective September 15, 2024 until January 31, 2025.
View Details
Philippines - Customs Regulatory Fees View DetailsPhilippines - Customs Regulatory Fees
Thailand - Import VAT Added Tax View DetailsThailand - Import VAT Added Tax
Angola - De Minimis and Formal Entry Changes View DetailsAngola - De Minimis and Formal Entry Changes

Due to significant rainfall and flooding, we would like to inform you that both the local airport and DHL Express branch in Porto Alegre are currently non-operational, with no estimated timeline for resumption of regular operations.

The severe weather conditions have rendered the entire region of Porto Alegre and several neighboring cities inaccessible by air or road. As a result, our pickup and delivery operations for domestic, import, and export services are temporarily suspended in various cities across the state.

In the meantime, all shipments destined for these regions are being consolidated at our Brazil HUB in São Paulo, SP. They will be routed to their final destinations as soon as conditions allow.

We will promptly provide updates as more information becomes available.

Kazakhstan - De Minimis for Duty and Import VAT View DetailsKazakhstan - De Minimis for Duty and Import VAT
Indonesia - Expanded Items List for Import Licenses and Origin Surveys View DetailsIndonesia - Expanded Items List for Import Licenses and Origin Surveys
Europe - Shipments To and Transiting Through European Union and Common Transit Convention Countries View DetailsEurope - Shipments To and Transiting Through European Union and Common Transit Convention Countries
View Latest Details for Emergency Situation Surcharge.
El Salvador - Import Permit Exemptions View DetailsEl Salvador - Import Permit Exemptions
Oman - Identification Required for Shipments to Oman View DetailsOman - Identification Required for Shipments to Oman
United Kingdom - Health Certificate Requirements View DetailsUnited Kingdom - Health Certificate Requirements
Brazil - International Online Seller Duty Exemption View DetailsBrazil - International Online Seller Duty Exemption
Norway - Shipment Tax Collection View DetailsNorway - Shipment Tax Collection
Norway - International Online Sellers/E-platforms VAT Registration View DetailsNorway - International Online Sellers/E-platforms VAT Registration
Morocco - Tax Identification Number View DetailsMorocco - Tax Identification Number
International Online Marketplace Registration View DetailsInternational Online Marketplace Registration
International Online Marketplace Registration and Tax Collection View DetailsInternational Online Marketplace Registration and Tax Collection
Iron and Steel Processed Goods View DetailsIron and Steel Processed Goods
The European Union (EU) has introduced a new regulation known as Carbon Border Adjustment Mechanism (CBAM). Carbon Border Adjustment Mechanism (CBAM) View Details
Online Retailers Collect Good and Services Tax Online Retailers Collect Good and Services TaxView Details
Take advantage of MyDHL+ features to help accurately describe the items in your shipment – critical for speedy customs clearance!
What’s New with MyDHL+

As of July 2, 2023, when creating a shipment to Ireland in MyDHL+ and DHL Express shipping solutions

  • City and postcode will be required for the Recipient address
For DHL Express high-volume shippers and accounts that have integrated systems, Ireland’s Eircode system  allows searches by city/postcode combinations
Search postcodes  
Providers of Ireland’s address database  
Argentina - Formal Clearance Value Reduced Formal Clearance Value ReducedView Details
Portugal - Low Value Shipment VAT Low Value Shipment VATView Details
Kenya - Anti-Counterfeit Import Permit Anti-Counterfeit Import PermitView Details
Customs Invoice Validation Requirements Customs Invoice Validation RequirementsView Details
We have resumed limited inbound and outbound shipping services to/from select locations of Ukraine.
Learn About What’s New
We have resumed limited inbound and outbound shipping services to/from select locations of Ukraine.
We have temporarily suspended DHL Express shipments to and from Belarus and for inbound and domestic shipments to/within Russia.

New schemes regarding vehicles and unauthorized usage of the company name, DHL Express, have been exposed. DHL has taken proactive measures by mailing letters to our customers to ensure they are informed while investigating.

DHL Express and Customer Support Letter

DHL has been alerted of the unauthorized use of its business name in SMS messages asking receivers to download an application with the extension '.apk'. We encourage you to let us know at your earliest convenience by sending a screenshot of the suspicious SMS to phishing-dpdhl@dhl.com, include the suspicious phone number in the message. After reporting the fraudulent message, please delete it and under no circumstance should you download the application.

View more information on fraud awareness

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