Important Information

We have resumed limited inbound and outbound shipping services to/from select locations of Ukraine.

DHL has been alerted of the unauthorized use of its business name in SMS messages asking receivers to download an application with the extension '.apk'. We encourage you to let us know at your earliest convenience by sending a screenshot of the suspicious SMS to phishing-dpdhl@dhl.com, include the suspicious phone number in the message. After reporting the fraudulent message, please delete it and under no circumstance should you download the application.

View more information on fraud awareness

De Minimis Value Reduced De Minimis Value ReducedView Details
We have resumed limited inbound and outbound shipping services to/from select locations of Ukraine.
Morocco - Formal Declaration Required for Ecommerce Shipments Formal Declaration Required for Ecommerce ShipmentsView Details
Singapore - Goods and Services Tax (GST) Collection of Low Value Goods by Overseas Vendors Goods and Services Tax (GST) Collection of Low Value Goods by Overseas VendorsView Details
Turkey - Value Added Tax Value Added TaxView Details
United States of America - Products Originating in China’s Xinjiang Uyghur Autonomous Region Products Originating in China’s Xinjiang Uyghur Autonomous RegionView Details
Shipments To and Transiting Through EU, Norway and Switzerland - Electronic Security Screening Electronic Security ScreeningView Details
Due to Brazilian Regulatory Office (Receita Federal) standard operation process, delays are expected for inspection and clearance of all import and export shipments.
We have temporarily suspended DHL Express shipments to and from Belarus and for inbound and domestic shipments to/within Russia.

New schemes regarding vehicles and unauthorized usage of the company name, DHL Express, have been exposed. DHL has taken proactive measures by mailing letters to our customers to ensure they are informed while investigating.

DHL Express and Customer Support Letter

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