Important Information
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Service Alert – Customs Strike in Brazil
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Since November 26, 2024, Brazilian Customs officers have been operating under limited capacity due to an ongoing strike, with no specified end date. However, most exports and shipments undergoing formal clearance procedures remain unaffected.
Shipments processed through the fast-track green channel are being cleared within 24 hours. Shipments in the yellow, red, and gray channels are experiencing delays of approximately 7 to 8 days.
We will continue to monitor the situation and provide updates, as necessary.
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Updates to DHL Express Services and Surcharges
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Fuel Surcharge Index Update
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DHL Express Announces 2025 Rate Adjustment
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Suspension of Controlled Military Item Shipments
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DHL Express does not accept international shipments of Controlled Military Items subject to export controls.
This suspension does not include domestic shipments of Controlled Military Items or international shipments of licensed dual-use items.
If you are uncertain whether your shipment contains military items subject to export controls, please contact your national licensing authority (and/or the licensing authority in the country of origin and destination of the military items) to verify.
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Demand Surcharge
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DHL Service Resumed
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New Customs Regulations from Around the World
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New Customs Regulations from Around the World
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Temporary interruption of our services due to rains and floods in Porto Alegre, RS - Brazil
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Due to significant rainfall and flooding, we would like to inform you that both the local airport and DHL Express branch in Porto Alegre are currently non-operational, with no estimated timeline for resumption of regular operations.
The severe weather conditions have rendered the entire region of Porto Alegre and several neighboring cities inaccessible by air or road. As a result, our pickup and delivery operations for domestic, import, and export services are temporarily suspended in various cities across the state.
In the meantime, all shipments destined for these regions are being consolidated at our Brazil HUB in São Paulo, SP. They will be routed to their final destinations as soon as conditions allow.
We will promptly provide updates as more information becomes available.
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New Customs Regulations from Around the World
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Emergency Situation Surcharge
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New Customs Regulations from Around the World
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New Customs Regulations from Around the World
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Indonesia – Imports
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Malaysia – Imports
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European Union and United Kingdom – Imports
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European Union – Imports
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Jersey – Imports
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MyDHL+ Features Help You!
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Shipments to Ireland Will Require City and Postcode
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As of July 2, 2023, when creating a shipment to Ireland in MyDHL+ and DHL Express shipping solutions
- City and postcode will be required for the Recipient address
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New Customs Regulations from Around the World
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United Arab Emirates – Imports
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DHL Service Resumed
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Coming Soon – Changes to Help with Speedy Customs Clearance
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DHL Service Suspensions
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Fraud Department Advisory
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New schemes regarding vehicles and unauthorized usage of the company name, DHL Express, have been exposed. DHL has taken proactive measures by mailing letters to our customers to ensure they are informed while investigating.
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Fraudulent SMS Alert
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DHL has been alerted of the unauthorized use of its business name in SMS messages asking receivers to download an application with the extension '.apk'. We encourage you to let us know at your earliest convenience by sending a screenshot of the suspicious SMS to phishing-dpdhl@dhl.com, include the suspicious phone number in the message. After reporting the fraudulent message, please delete it and under no circumstance should you download the application.