Important Information

We have temporarily suspended DHL Express shipments to and from Ukraine, Belarus and for inbound and domestic shipments to/within Russia.

DHL has been alerted of the unauthorized use of its business name in SMS messages asking receivers to download an application with the extension '.apk'. We encourage you to let us know at your earliest convenience by sending a screenshot of the suspicious SMS to phishing-dpdhl@dhl.com, include the suspicious phone number in the message. After reporting the fraudulent message, please delete it and under no circumstance should you download the application.

View more information on fraud awareness

New schemes regarding vehicles and unauthorized usage of the company name, DHL Express, have been exposed. DHL has taken proactive measures by mailing letters to our customers to ensure they are informed while investigating.

DHL Express and Customer Support Letter

The Brazilian Legislation (Instrução Normativa 1737) brings some changes in the import and exports processes which benefits companies of every size who work with international trade.

Our International Specialists are prepared to clear any doubts you might have regarding these changes. However, we would like to highlight some of the obligations of the importers and exporters:

  • It is obligatory to archive, physically or online, the documents regarding the imports or exports of every shipment for 5 (five) years from the arrival or departure of the shipment.
  • On the period in which DHL will keep express import shipments id 20 days, starting the day in which the shipment has been cleared, as per legislation IN 1737/2017.
  • Verify the weight and dimension restrictions of the origin and destination countries of your shipment. In Brazil, DHL is able to ship up to 3000 kg per shipment and 300 kg per piece. International courier shipments unable to undergo X-ray inspection, can be submitted under formal clearance.

Our Import and Export guides are available on our website bringing additional technical and operational information, as well as restrictions and conditions under different clearance modes.

You can contact us via the channels below:

Until further notice, DHL Express will not accept shipments of military items subject to national export (or extra-territorial re-export) controls. Customers will be notified as soon as the suspension is lifted.

This suspension does not include domestic shipments or shipments of licensed dual-use items.

If you are uncertain whether your shipment contains military items subject to national export controls, please contact your national licensing authority.

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