File a Claim

Complete required details

Important: Claims related to damages for insured shipments need to be reported within seven (7) calendar days of the delivery date. Claims related to service guarantees need to be filed within fourteen (14) calendar days from the date of pick up.. All other claims must be reported within thirty (30) days from the date in which DHL picked up the shipment. For damaged shipments valued at $1,000 (Euros) or more, an inspection request is required.

Name of Claimant

(Account holder only - claims will only be processed if received from the account holder)

Claimant Mail Address

City

Postal Code Delivery address Postal Code

Name

Email Address

Verify Email Address

Phone Number

Secondary Phone Number

Amount of Canadian Dollar(s) You are Claimng For Canadian Dollar amount, eg: 00.00

Shipped on Date

DHL Waybill

This shipment containing (Description of goods) A clear and concise description of an item, e.g. Clothing (cotton, silk…etc.), Shoes, Computer, Baseball caps, Toys, etc.

Shipper’s Name The name of the company or person that shipped the parcel.

Shipper’s Address The Street address, city and post code of the shipper.

Consignee’s Name The name of the company or person that received the parcel.

Consignee’s Address The Street address, city and post code of the receiver.

Comments

Supporting Documentation

Browse

Maximum: 2

Exceeds maximum allowed

Not Allowed

To attach a document click the browse button. Then select your file and click Open.
Note: Attachments must be under 2 MB, multiple documents should be uploaded as a zip file

Types of documentation, that will help support your request.

Photographs of the damaged item(s) and packaging (please include both inner and outer packaging) - Inspection report for damaged shipments valued at 1,000 Euros or more – if available.
Copy of original Purchase invoice (not your selling invoice, or the Invoice of manufacturer)
If Repairable – Invoice for repairs

Clear