Customs Services

DHL Express has extensive worldwide customs knowledge and experience. We know that a smooth and efficient customs clearance process helps your shipments arrive as quickly as possible. We provide standardize services that effectively support the customs clearance process.
Customs Services
Description
How We Charge
Cost
Customs Preparation
Multiline Entry
Importing shipments containing multiple commodities
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Multiline Entry
Charges apply when more than 5 lines are recorded on the customs clearance, for example with different commodities or different countries of manufacture.
Per Line
4.50 CAD per line with a maximum of 45.00 CAD per shipment
Customs Process
Bonded Storage
When the shipment cannot be released by customs
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Bonded Storage

Storage charges apply when the shipment cannot be released by customs due to inaccurate or missing paperwork.

Charges take effect three calendar days after the freight arrival date or broker notification, whichever is later. The charge applies to the duty and tax payer.

Per Kilogram
Per Day
After 3 Calendar Days
7.50 CAD per shipment per day and 0.20 CAD per kg per day
Clearance Data Modification
When clearance data requires corrections
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Clearance Data Modification
A surcharge applies in case the customs declared value of a shipment requires modification either before or during the customs clearance process.
Per Shipment
75.00 CAD
Permits and Licenses
We facilitate the license filing process.
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Permits and Licenses
To accelerate import of selected controlled commodities, such as medical devices, pharmaceuticals, computer monitors, laser CD players, cosmetics, eyeglasses, food and food products, DHL is required to file specific information in order to obtain the required import permits or licenses. 
Per Shipment
20.00 CAD per shipment plus cost of certification
Customs Support
Broker Notification
Designate your preferred Broker
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Broker Notification

At the customer’s request, DHL will provide the necessary paperwork to the customer’s designated broker to perform the import clearance and resume the delivery to the final destination once the clearance is completed.

DHL is subsequently not responsible for the timeliness of the submission to customs or for the release of the shipment.

Per Shipment
15.00 CAD
Release to Broker
Shipment cleared and delivered by your broker of choice
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Release to Broker
At importers request, DHL will transfer the shipment and related customs documentation to the customer’s nominated broker for clearance and last mile delivery.
Per Shipment
60.00 CAD
Processing Fee
A service charge is applied and collected on all imports of a non-document shipment for which DHL Express (Canada) prepares a Customs entry.
Per Shipment

Customers with DHL Brokerage Account: 2.5% of duties and taxes applicable with a minimum of 11.50 CAD

Customers without DHL Brokerage Account: 2.5% of duties and taxes applicable with a minimum of 17.00 CAD

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