Customs Services

DHL Express has extensive worldwide customs knowledge and experience. We know that a smooth and efficient customs clearance process helps your shipments arrive as quickly as possible. We provide standardize services that effectively support the customs clearance process.
DHL as Your Customs Broker
DHL Express (Canada) provides standardized services that effectively supports you with customs clearance processes. We know that a smooth and efficient customs clearance process ensures your shipments arrive in the shortest time possible.

There are many benefits associated with using the DHL Express (Canada) as your customs broker.

  • Expedited same day clearance and delivery provided that the CBSA releases the shipment.
  • Payment of duties and taxes owing to the CBSA in advance and on the consignee’s behalf.
  • Compliant record keeping of all import filings as required by the CBSA. 
  • Enjoy the convenience of not having to personally and physically travel to a CBSA office to self-clear a shipment.

DHL Express Canada also offers a comprehensive range of additional solutions when your shipment has unique clearance needs outlined below. We may apply and bill these service fees, which are subject to change, to any shipper, recipient or designated third party.

You have the option to elect to self-clear a shipment or appoint another broker to perform the clearance on your behalf. In this case select charges will not apply.

Customs Services
Description
How We Charge
Cost
Customs Preparation
Export Declaration
Exporting goods being subject to additional controls
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Export Declaration

Applies in countries where an export declaration is required for shipments containing controlled commodities or exceeding a certain value threshold or weight.

Depending on origin country, shippers that submit a declaration online may avoid the local charge.

Per Shipment
15.00 CAD
Multiline Entry
Importing shipments containing multiple commodities
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Multiline Entry
Charges apply when more than 5 lines are recorded on the customs clearance, for example with different commodities or different countries of manufacture.
Per Line
4.50 CAD per line after 5th line
Customs Process
Non-Routine Entry/Formal Clearance
Goods excluded from standard clearance
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Non-Routine Entry/Formal Clearance
Applied in selected countries, when importing goods with an aggregated declaration value or weight exceeding the limits set by destination customs authorities, or due to other regulatory requirements are excluded from routine clearance on a consolidated manifest and thus require clearance under an individual entry form.
Per Shipment
15.00 CAD
Bonded Storage
When the shipment cannot be released by customs
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Bonded Storage

Storage charges apply when the shipment cannot be released by customs due to inaccurate or missing paperwork.

Charges take effect three calendar days after the freight arrival date or broker notification, whichever is later. The charge applies to the duty and tax payer.

Per Shipment
Per Day
After 3 Calendar Days
7.50 CAD plus 0.20 CAD per kg
Clearance Data Modification
When clearance data requires corrections
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Clearance Data Modification
A surcharge applies in case the customs declared value of a shipment requires modification either before or during the customs clearance process.
Per Shipment
75.00 CAD
Permits and Licenses
We facilitate the license filing process.
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Permits and Licenses
To accelerate import of selected controlled commodities, such as medical devices, pharmaceuticals, computer monitors, laser CD players, cosmetics, eyeglasses, food and food products, DHL is required to file specific information in order to obtain the required import permits or licenses. 
Per Shipment
23.00 CAD
Physical Intervention
When customs needs to inspect the packaged goods
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Physical Intervention
This applies to shipments that are intercepted by customs authorities for physical examination.
Per Shipment
30.00 CAD
Customs Support
Customs Clearance
Customers with DHL Brokerage Account
Customs charges can be billed to a DHL account at destination
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Customs Clearance
Customers with DHL Brokerage Account
A service charge is applied and collected on all imports of a non-document shipment for which DHL Express (Canada) prepares a Customs entry. Importers with a DHL Brokerage account on file.
Per Shipment
11.85 CAD or 2.5% of duties and taxes, if higher
Customs Clearance
Customers without DHL Brokerage Account
The receiver can be billed for customs charges
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Customs Clearance
Customers without DHL Brokerage Account
A service charge is applied and collected on all imports of a non-document shipment for which DHL Express (Canada) prepares a Customs entry. Casual importers without DHL Brokerage account on file.
Per Shipment
17.50 CAD or 2.5% of duties and taxes, if higher
Broker Notification
Designate your preferred Broker
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Broker Notification

At the importer’s request, DHL will provide the necessary paperwork to the customer’s designated broker to perform the import clearance and resume the delivery to the final destination once the clearance is completed.

DHL is subsequently not responsible for the timeliness of the submission to customs or for the release of the shipment.

Per Shipment
15.00 CAD
Release to Broker
Shipment cleared and delivered by your broker of choice
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Release to Broker
At shipper or importer request, the release of a DHL Express shipment to the customer's designated customs broker of choice. DHL will transfer the responsibility for a shipment and related customs documentation to the customer's nominated broker for clearance and last mile delivery.
Per Shipment
60.00 CAD

Other Government Agency

When importing goods being subject to additional controls
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Other Government Agency
At request, DHL will arrange the completion of Veterinary, Health or Phytosanitary controls at the First Point of Entry in a country or a Customs Union, typically required when importing animal products, plants, seeds, or pharmaceutical products.
Per Shipment
16.00 CAD
Rebilling of Invoice
Re-issue of an invoice with a change over the original specifics
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Other Government Agency
Applied when the Customer requests DHL to re-issue an invoice to an alternative address, different contact or company, change in terms of trade and/or for any other reasons not originally identified on the commercial documents.
Per Shipment
11.00 CAD
More About Customs Services
More About Customs Services
  • DHL will prepay and charge back for government required certificate fees.
  • The cost of certificates or any other Government fees are not included in the price of the service.
  • In 2022, we will also make a number of adjustments to our services and surcharges in order to ensure a flexible pricing structure that addresses DHL’s cost and investment priorities while also enabling our customers’ growth and competitiveness.
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