Optional Services

Updated: December 1, 2024
Effective: January 1, 2025

DHL offers a wide range of Optional Services – from non-standard deliveries and billing options, to emission reduced shipping – giving you flexible service options to fit your shipping needs!

Optional Services	Description	How We Charge	Cost

Preparation and Packaging
Shipment Preparation	Get extra hands to help with shipment volume fluctuations. Show More Show Less Shipment Preparation This is a convenient, fast and reliable service for seasonal or irregular shipments that require extra resources for their preparation. DHL manages the entire process of waybill preparation, content selection, labelling and packaging, then sends the shipments to the designated domestic or international addresses. Contact Customer Service or your Sales Representative for details.	Per Shipment	15.00 CAD
Packaging	Purchase boxes, flyers and more. Show More Show Less Packaging We offer a range of DHL branded packaging.	Flyers - 25 Pieces Other Items - Individual or Bulk	7.00 CAD Varies

Shipment Protection
Shipment Value Protection	Additional protection for your valuable goods. Show More Show Less Shipment Value Protection We recommend this comprehensive protection for your valuable or personal shipments, giving you peace of mind in the unlikely event of physical damage or loss. Terms and Conditions apply.	By Shipment Value	3.95 CAD or 3.95% of shipment value, if higher
Extended Liability	Documents are valuable too! Show More Show Less Extended Liability If you are sending valuable documents such as passports, visa applications or regulatory certificates you can extend the DHL standard liability with this service. In the event of full or partial loss to a document shipment, a fixed compensation will be paid.	Per Shipment	3.95 CAD

Pickup Options
Dedicated Pickup	Do you have a special pickup request? Show More Show Less Dedicated Pickup If your business needs a dedicated vehicle to collect unusual shipments, or a pickup outside normal business hours, we can arrange this for you. For further assistance please contact your local Customer Service.	Per Shipment	21.00 CAD or 0.30 CAD per lb/0.66 CAD per kg, if higher
Saturday Pickup	Shipping on Saturday. Show More Show Less Saturday Pickup In countries where Saturday is not a normal working day, DHL can arrange an ad-hoc pickup of smaller shipments up to 30 kg. The service is available at selected postal locations only. For further details contact Customer Service.	Per Shipment	25.00 CAD

Duty Billing Services
Duty Tax Paid	Duties and taxes can be billed to the shipper or third party. Show More Show Less Duty Tax Paid DHL can arrange for the shipper or a third party to be billed for any duties and taxes payable at destination, rather than the receiver of the shipment being billed. Charges apply whenever duties, taxes or other regulatory fees occur and shipper has requested that those are to be billed outside of the destination country.	Per Shipment	15.75 CAD or 2.0% of fiscal charges, if higher
Customs Clearance Customers with DHL Brokerage Account	Account Holders can accelerate clearance Show More Show Less Customs Clearance Customers with DHL Brokerage Account A service charge is applied and collected on all imports of a non-document shipment for which DHL Express (Canada) prepares a Customs entry. Importers with a DHL Brokerage account on file.	Per Shipment	12.00 CAD or 2.75% of fiscal charges, if higher
Customs Clearance Customers without DHL Brokerage Account	Import Duties and Taxes for Non-Account receivers Show More Show Less Customs Clearance Customers without DHL Brokerage Account An administrative charge applies in case DHL has used its own credit line with customs to advance or guarantee the payment of duties, taxes or regulatory charges on behalf of importers and consumers with whom DHL has no contract.	Per Shipment	18.00 CAD or 2.75% of fiscal charges, if higher

Delivery Options
Neutral Delivery	If you don't want to share the value of goods with the receiver. Show More Show Less Neutral Delivery This service allows for the delivery of any shipment, without its value being shared or exposed to the receiver. DHL will ensure any paperwork exposing the value of the goods is removed from the shipment prior to delivery.	Per Shipment	20.00 CAD
Saturday Delivery	Have your shipment delivered on a Saturday. Show More Show Less Saturday Delivery We offer Saturday delivery services to key cities in more than 70 countries. To check availability, please contact our Customer Service.	Per Shipment	25.00 CAD
Residential Address	Get alerts and scheduling options for home deliveries. Show More Show Less Residential Address Customers shipping to a home or private residence can activate specific delivery options by designating the delivery address as residential. For such shipments, DHL will proactively notify the receiver via email or SMS about the shipment’s progress. Receivers can then select the most suitable delivery option on the On Demand Delivery website.	Per Shipment	4.50 CAD
Direct Signature	When you want to be sure the package is in the right hands. Show More Show Less Direct Signature If you are sending sensitive documents or high value contents you can request DHL to obtain a direct signature from the consignee or a representative at the delivery address. DHL will ensure your shipment is not re-directed, or delivered at an alternative address.	Per Shipment	5.75 CAD
Dedicated Delivery	We can make special delivery arrangements when needed. Show More Show Less Dedicated Delivery At customer’s request, an immediate or non-routine, once only delivery of a shipment within a normal working day or a holiday that involves a specific vehicle such as tail lift truck or more than one courier. For further assistance please contact your local Customer Service.	Per Shipment	21.00 CAD or 0.30 CAD per lb/0.66 CAD per kg, if higher
No Signature Required	Authorize delivery without a signature. Show More Show Less No Signature Required When selected, DHL is authorized to complete delivery, or leave the shipment in a designated place, without a delivery signature.	Per Shipment	No Charge
Adult Signature	Delivery of a shipment to an adult. Show More Show Less Adult Signature DHL will obtain a delivery signature from an adult at the stipulated delivery address.	Per Shipment	7.50 CAD
Verified Delivery	Secure your deliveries with QR code verification. Show More Show Less Verified Delivery On shipper request, DHL will deliver a shipment only after the Consignee presents the unique authentication code in form of a QR code to the courier. Requires contractual agreement.	Per Shipment	€5.00
Hold for Collection	Hold for collection at DHL facility. We’ll notify you. Show More Show Less Hold for Collection Hold my shipment at the DHL delivery facility at the destination for consignee collection. DHL will notify the receiver when the shipment is ready to be collected.	Per Shipment	No Charge

Additional Services
GoGreen Plus	Reduce your shipment's carbon emission. Show More Show Less GoGreen Plus When selected, DHL will reduce (inset) CO2 emissions from air transport through the purchase of Sustainable Aviation Fuel (SAF). Sustainable Aviation Fuel can reduce lifecycle carbon emissions by up to 80% compared to traditional jet fuel. GoGreen Plus - Carbon Reduced service, supports Scope 3 emission reductions in alignment with the Science Based Target initiative. DHL Group used the SAF and reduced emission from its Green House Gas emission balance reporting Scope 1 and Scope 3 category 3. Alternative reduction levels and CO2 emission reports are available on contractual basis only. Please contact your Sales Representative for further information.	Destination Dependent Per Shipment	Minimum charge of 0.35 CAD per lb or 0.70 CAD per kg
Change of Billing	When changes to your billing invoice are required. Show More Show Less Change of Billing This applies when a customer requests a change of defined billing information on an already issued invoice, which will result in a reissuing of the invoice and, in case of an account change, crediting of the old account and debiting of the new.	Per Invoice	11.00 CAD
Printed Invoice	Still need a paper invoice? Show More Show Less Printed Invoice This service is for customers who require a paper invoice where e-billing is the agreed standard. This service provides flexibility for a different invoicing method than what is already agreed.	Per Invoice	15.00 CAD
Verbal Notification	DHL will keep you posted! Show More Show Less Verbal Notification Customer Service will contact you by phone and provide verbal updates on agreed key transport events or incidents with a potential impact on transit time.	Per Shipment	€5.00

More About Optional Services

Charges for Optional Services are in addition to applicable transportation charges.
Service availability is based on shipment and destination. All services may not be available in all areas.
Not all Optional Services are available for every shipment or in every country.
Services are subject to DHL Terms and Conditions, and/or as set forth on the waybill of the country of origin.
In 2022, we will also make a number of adjustments to our services and surcharges in order to ensure a flexible pricing structure that addresses DHL’s cost and investment priorities while also enabling our customers’ growth and competitiveness.

Delivery Services

We offer a range of versatile, reliable international package and document delivery options!

Customs Services

We understand the importance of clearing customs quickly. Our selection of standard and specialized services are designed to help!

Surcharges

Some exceptional activities supported by our high level of service and changes to fuel costs may incur additional charges.