Important Information
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Fraudulent SMS Alert
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DHL has been alerted of the unauthorized use of its business name in SMS messages asking receivers to download an application with the extension '.apk'. We encourage you to let us know at your earliest convenience by sending a screenshot of the suspicious SMS to phishing-dpdhl@dhl.com, include the suspicious phone number in the message. After reporting the fraudulent message, please delete it and under no circumstance should you download the application.
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Continued Suspension of Military Item Shipments
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Until further notice, DHL Express will not accept shipments of military items subject to national export (or extra-territorial re-export) controls. Customers will be notified as soon as the suspension is lifted.
This suspension does not include domestic shipments or shipments of licensed dual-use items.
If you are uncertain whether your shipment contains military items subject to national export controls, please contact your national licensing authority.
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COVID-19 Service Impact
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As a result of the COVID-19 pandemic and to avoid close contact, our couriers will not be taking payments upon delivery at your door. If you are expecting any shipments with duties and taxes owing, you would have received a text message or an email from us. To ensure a smooth delivery, please make your payment online at On Demand Delivery. Alternatively you can pay using our Payment Self Service line at 1-866-768-7801.
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Emergency Situation Surcharge Adjustment – Effective July 1, 2020
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Given the significant impacts of COVID-19 on the global aviation industry and in order to help us maintain reliable and high quality delivery services for you and your customers, DHL Express introduced a temporary Emergency Situation Surcharge in early April.
Since the onset of this global pandemic, DHL teams have been working around the clock, adapting and adjusting the operations of our global network to align with new developments, regulatory requirements and constant changes in capacity and demand.
ADJUSTMENT OF THE EMERGENCY SITUATION SURCHARGE
As market conditions continue to evolve with the ongoing COVID-19 situation, the Emergency Situation Surcharge will be adjusted downwards effective July 1, 2020.
This adjustment reflects changes in market dynamics and air capacity availability. Given expected reductions to our additional costs out of China and Hong Kong, we will make a downward adjustment for the following origin/destination combinations:
- China to Europe/Americas/Rest of World: from 2,52 $ p/kg to 1,35 $ p/kg
- China/Hong Kong to Australia/New Zealand: from 2,52 $ p/kg à 1,35 $ p/kg
Below, you will find the details of the adjusted Emergency Situation Surcharge per origin and destination combination.
Charge in CAD per KG
| For shipments billed in kgs (CAD/kg) | ||||||
| Destination Country/Region | ||||||
| Origin Country / Region | Hong Kong* & China |
Australia & New Zealand*** |
Rest of Asia** | Europe | Americas | Rest of World |
| China | 1.35 CAD | 2.45 CAD | 1.35 CAD | 1.35 CAD | 1.35 CAD | 1.35 CAD |
| Hong Kong* | 1.35 CAD | 2.45 CAD | 1.35 CAD | 1.35 CAD | 1.35 CAD | 1.35 CAD |
| Rest of Asia** | 1.35 CAD | 2.45 CAD | 1.35 CAD | 0.26 CAD | 0.26 CAD | 0.26 CAD |
| Europe | 0.26 CAD | 0.26 CAD | 0.26 CAD | 0.26 CAD | 0.26 CAD | 0.26 CAD |
| Americas | 0.26 CAD | 0.26 CAD | 0.26 CAD | 0.26 CAD | 0.26 CAD | 0.26 CAD |
| Rest of World | 0.26 CAD | 0.26 CAD | 0.26 CAD | 0.26 CAD | 0.26 CAD | 0.26 CAD |
* Hong Kong and Macau
** Rest of Asia (Asia excluding China and Hong Kong) = Bangladesh, Brunei, Bhutan, Cook Islands, Fiji, Indonesia, India, Japan, Cambodia, Kiribati, South Korea, Laos, Sri Lanka, Myanmar, Maldives, Malaysia, Mongolia, New Caledonia, Nepal, Nauru, Niue, North Korea, Tahiti, Papua New Guinea, Philippines, Pakistan, Solomon Islands, Singapore, Thailand, Timor Leste, Tonga, Tuvalu, Taiwan, Vietnam, Vanuatu, Samoa. Australia, and New Zealand as origin only.
***All shipments from Australia/New Zealand/Papua New Guinea to Australia/New Zealand/Papua New Guinea will be charged €0.20/kg regardless of billing location.
For your reference, below you will find the current Emergency Situation Surcharge, as applied since May 24th, 2020.
Below, you will find the details for the adjusted surcharge per origin and destination combination:
| Destination | ||||||
| Origin | Hong Kong & China |
Australia & New Zealand |
Rest of Asia | Europe | Americas | Rest of World |
| China | $1.35 | $2.52 | $1.35 | $2.52 | $2.52 | $2.52 |
| Hong Kong | $1.35 | $2.52 | $1.35 | $1.35 | $1.35 | $1.35 |
| Rest of Asia | $1.35 | $2.45 | $1.35 | $0.26 | $0.26 | $0.26 |
| Europe | $0.26 | $0.26 | $0.26 | $0.26 | $0.26 | $0.26 |
| Americas | $0.26 | $0.26 | $0.26 | $0.26 | $0.26 | $0.26 |
| Rest of World | $0.26 | $0.26 | $0.26 | $0.26 | $0.26 | $0.26 |
* Rest of Asia (Asia excluding China and Hong Kong) = Bangladesh, Brunei, Bhutan, Cook Islands, Fiji, Indonesia, India, Japan, Cambodia, Kiribati, South Korea, Laos, Sri Lanka, Myanmar, Maldives, Malaysia, Mongolia, New Caledonia, Nepal, Nauru, Niue, North Korea, Tahiti, Papua New Guinea, Philippines, Pakistan, Solomon Islands, Singapore, Thailand, Timor Leste, Tonga, Tuvalu, Taiwan, Vietnam, Vanuatu, Samoa. Australia, and New Zealand as origin only.
** Hong Kong = Hong Kong and Macau
| For shipments billed in lbs (CAD/lb) | ||||||
| Destination | ||||||
| Origin | Hong Kong** & China |
Australia & New Zealand |
Rest of Asia* | Europe | Americas | Rest of World |
| China | $0.60 | $1.26 | $0.60 | $1.26 | $1.26 | $1.26 |
| Hong Kong | $0.60 | $1.26 | $0.60 | $0.60 | $0.60 | $0.60 |
| Rest of Asia | $0.60 | $1.10 | $0.60 | $0.13 | $0.13 | $0.13 |
| Europe | $0.13 | $0.13 | $0.13 | $0.13 | $0.13 | $0.13 |
| Americas | $0.13 | $0.13 | $0.13 | $0.13 | $0.13 | $0.13 |
| Rest of World | $0.13 | $0.13 | $0.13 | $0.13 | $0.13 | $0.13 |
* Rest of Asia (Asia excluding China and Hong Kong) = Bangladesh, Brunei, Bhutan, Cook Islands, Fiji, Indonesia, India, Japan, Cambodia, Kiribati, South Korea, Laos, Sri Lanka, Myanmar, Maldives, Malaysia, Mongolia, New Caledonia, Nepal, Nauru, Niue, North Korea, Tahiti, Papua New Guinea, Philippines, Pakistan, Solomon Islands, Singapore, Thailand, Timor Leste, Tonga, Tuvalu, Taiwan, Vietnam, Vanuatu, Samoa. Australia, and New Zealand as origin only.
** Hong Kong = Hong Kong and Macau
Please note that the Emergency Situation Surcharge is a temporary charge, which allows us to cover part of the operating cost increases and the necessary air network adjustments. We will continue to evaluate and adjust the ESS as market conditions evolve for the duration of this emergency situation.
If you have any questions, please reach out to your local DHL representative.
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Weather Alert – Winter Storm in U.S. Causing Shipment Delays
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A major weather event causing heavy snow and ice, freezing temperatures and slick conditions is impacting our air and road operations at the DHL CVG Hub in the U.S. As such, DHL delivery operations may be delayed for shipments throughout the Americas region that transit through our U.S. Hub.
The safety of our employees and partners is our top priority, and contingency plans have been put in place to minimize this storm’s potential impact on service.
We encourage those within the areas of impact to take all necessary measures to remain safe and heed the warnings of your local authorities.
The DHL Express International Service Guarantee does not apply for late shipment delivery of DHL Express shipments caused by natural disasters or weather.
We will provide further updates, as available.
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Key Changes For Commercial Imports Into Canada
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The Canada Border Services Agency (CBSA) Assessment and Revenue Management – or CARM – is a multi-year initiative that is transforming the way the CBSA manages commercial goods being imported into Canada, including collection of duties and taxes.