Important Information

As of July 2, 2023, when creating a shipment to Ireland in MyDHL+ and DHL Express shipping solutions

  • City and postcode will be required for the Recipient address
For DHL Express high-volume shippers and accounts that have integrated systems, Ireland’s Eircode system  allows searches by city/postcode combinations

DHL has been alerted of the unauthorized use of its business name in SMS messages asking receivers to download an application with the extension '.apk'. We encourage you to let us know at your earliest convenience by sending a screenshot of the suspicious SMS to, include the suspicious phone number in the message. After reporting the fraudulent message, please delete it and under no circumstance should you download the application.

View more information on fraud awareness

Argentina - Formal Clearance Value Reduced Formal Clearance Value ReducedView Details
Portugal - Low Value Shipment VAT Low Value Shipment VATView Details
Kenya - Anti-Counterfeit Import Permit Anti-Counterfeit Import PermitView Details
Customs Invoice Validation Requirements Customs Invoice Validation RequirementsView Details
We have resumed limited outbound services from select locations in Ukraine to other countries.
We have temporarily suspended DHL Express shipments to and from Belarus and for inbound and domestic shipments to/within Russia.

Effective May 9, 2022 – The following DHL Customs Services charges will change:

  • Customs Clearance, Customers with DHL Brokerage Account: CAD 11.85 or 2.5% of the duties & taxes, if higher
  • Customs Clearance, Customers without DHL Brokerage Account: CAD 17.50 or 2.5% of the duties & taxes, if higher

First published on June 30, 2021

The Canada Border Services Agency (CBSA) Assessment and Revenue Management – or CARM – is a multi-year initiative that is transforming the way the CBSA manages commercial goods being imported into Canada, including collection of duties and taxes.

Key changes for commercial imports into Canada

Online Payment Now Required for Duties and Taxes
As a result of the COVID-19 pandemic and to avoid close contact, our couriers will not be taking payments upon delivery at your door. If you are expecting any shipments with duties and taxes owing, you would have received a text message or an email from us. To ensure a smooth delivery, please make your payment online at On Demand Delivery. Alternatively you can pay using our Payment Self Service line at 1-866-768-7801.
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