Important Information
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Shipments to Ireland Will Require City and Postcode
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As of July 2, 2023, when creating a shipment to Ireland in MyDHL+ and DHL Express shipping solutions
- City and postcode will be required for the Recipient address
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Fraudulent SMS Alert
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DHL has been alerted of the unauthorized use of its business name in SMS messages asking receivers to download an application with the extension '.apk'. We encourage you to let us know at your earliest convenience by sending a screenshot of the suspicious SMS to phishing-dpdhl@dhl.com, include the suspicious phone number in the message. After reporting the fraudulent message, please delete it and under no circumstance should you download the application.
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New Customs Regulations from Around the World
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United Arab Emirates – Imports
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DHL Service Resumed
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Coming Soon – Changes to Help with Speedy Customs Clearance
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Please see changes to our electronic invoices
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DHL Service Suspensions
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Emergency Situation Surcharge Adjustment – Effective April 10, 2022
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DHL Customs Services Update
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Effective May 9, 2022 – The following DHL Customs Services charges will change:
- Customs Clearance, Customers with DHL Brokerage Account: CAD 11.85 or 2.5% of the duties & taxes, if higher
- Customs Clearance, Customers without DHL Brokerage Account: CAD 17.50 or 2.5% of the duties & taxes, if higher
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Key Changes For Commercial Imports Into Canada
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First published on June 30, 2021
The Canada Border Services Agency (CBSA) Assessment and Revenue Management – or CARM – is a multi-year initiative that is transforming the way the CBSA manages commercial goods being imported into Canada, including collection of duties and taxes.
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COVID-19 Service Impact
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As a result of the COVID-19 pandemic and to avoid close contact, our couriers will not be taking payments upon delivery at your door. If you are expecting any shipments with duties and taxes owing, you would have received a text message or an email from us. To ensure a smooth delivery, please make your payment online at On Demand Delivery. Alternatively you can pay using our Payment Self Service line at 1-866-768-7801.