Important Information

A major winter storm causing heavy snow and ice, freezing temperatures and hazardous conditions may impact our operations in the central U.S including our main regional Hub in Cincinnati.  As a result, DHL delivery service may be delayed. The safety of our employees and partners is our top priority, and contingency plans have been put in place to minimize this storm’s potential impact.

We encourage those within the areas of impact to take all necessary measures to remain safe and heed the warnings of your local authorities. The DHL Express International Service Guarantee does not apply for late shipment delivery of DHL Express shipments caused by natural disasters or weather.

We will provide further updates, as available.

Morocco - Formal Declaration Required for Ecommerce Shipments Formal Declaration Required for Ecommerce ShipmentsView Details

Singapore - Goods and Services Tax (GST) Collection of Low Value Goods by Overseas Vendors Goods and Services Tax (GST) Collection of Low Value Goods by Overseas VendorsView Details

Turkey - Value Added Tax Value Added TaxView Details

United States of America - Products Originating in China’s Xinjiang Uyghur Autonomous Region Products Originating in China’s Xinjiang Uyghur Autonomous RegionView Details

Shipments To and Transiting Through EU, Norway and Switzerland - Electronic Security Screening Electronic Security ScreeningView Details

Please see changes to our electronic invoices

Effective May 9, 2022 – The following DHL Customs Services charges will change:

• Customs Clearance, Customers with DHL Brokerage Account: CAD 11.85 or 2.5% of the duties & taxes, if higher
• Customs Clearance, Customers without DHL Brokerage Account: CAD 17.50 or 2.5% of the duties & taxes, if higher

First published on June 30, 2021

The Canada Border Services Agency (CBSA) Assessment and Revenue Management – or CARM – is a multi-year initiative that is transforming the way the CBSA manages commercial goods being imported into Canada, including collection of duties and taxes.

Key changes for commercial imports into Canada

When shipping, several regulations & policies must be observed. Therefore, DHL reserves the right to physically inspect any item tendered for carriage. Shipments lodged by our cash or credit card paying customers require 100% physical inspection. This policy is aligned with the legal and regulatory requirements of numerous governments and other regulatory authorities for the express delivery industry to ensure only legitimate shipments are processed.

Shipments may also be subject to other security control methods deemed necessary, such as Sniffer Dogs or X-ray without prior notice to the Shipper, Consignee and/or Payer.

Please note: As Items sent as gifts (Birthdays, Festive or Seasonal Celebrations etc.) are also subject to the same inspection(s) as noted above, Shippers are therefore advised not to wrap gifts or seal shipments upon tendering.

We apologize for any inconvenience and thank you for your understanding and cooperation.

Until further notice, DHL Express will not accept shipments of military items subject to national export (or extra-territorial re-export) controls. Customers will be notified as soon as the suspension is lifted.

This suspension does not include domestic shipments or shipments of licensed dual-use items.

If you are uncertain whether your shipment contains military items subject to national export controls, please contact your national licensing authority.

Online Payment Now Required for Duties and Taxes
As a result of the COVID-19 pandemic and to avoid close contact, our couriers will not be taking payments upon delivery at your door. If you are expecting any shipments with duties and taxes owing, you would have received a text message or an email from us. To ensure a smooth delivery, please make your payment online at On Demand Delivery. Alternatively you can pay using our Payment Self Service line at 1-866-768-7801.