Important Information
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Updates to DHL Express Services and Surcharges
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The new prices for DHL Express Services and Surcharges announced on December 1, 2024 will be effective January 1, 2025. Visit our Services and Surcharges pages for more information.
Optional Services - View Details
Customs Services - View Details
Surcharges - View Details
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Fuel Surcharge Index Update
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The index for determining the DHL Express Fuel Surcharge will change effective January 1, 2025. Please visit our Fuel Surcharge page for more details.
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DHL Express Announces 2025 Rate Adjustment
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Annual Price Increase
DHL Express will update its rates, effective January 1, 2025. In Canada, the average price increase will be 5.9%.
The price change applies to all discounted rates and agreements, where contracts allow.
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Suspension of Controlled Military Item Shipments
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DHL Express does not accept international shipments of Controlled Military Items subject to export controls.
This suspension does not include domestic shipments of Controlled Military Items or international shipments of licensed dual-use items.
If you are uncertain whether your shipment contains military items subject to export controls, please contact your national licensing authority (and/or the licensing authority in the country of origin and destination of the military items) to verify.
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Demand Surcharge
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To ensure operational continuity during a period of high demand, DHL will be activating a Demand Surcharge (formerly known as Peak Season Surcharge) effective September 15, 2024 until January 31, 2025.
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New Customs Regulations from Around the World
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Turkey - Duty Threshold Changes View DetailsTurkey - Duty Threshold Changes
Fiji - De Minimis and VAT Changes for Personal Imports View DetailsFiji - De Minimis and VAT Changes for Personal Imports
Namibia - Commercial Invoice Requirements View DetailsNamibia - Commercial Invoice Requirements
Botswana - Import and Export Regulations Update View DetailsBotswana - Import and Export Regulations Update
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DHL Express Login Security Update
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Our login process is changing
We will be transitioning all MyDHL+ customers to our new enhanced login system. The transition is designed to ensure a seamless experience to access MyDHL+. We apologize for any inconvenience this may cause during this time.
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New Customs Regulations from Around the World
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Philippines - Customs Regulatory Fees View DetailsPhilippines - Customs Regulatory Fees
Thailand - Import VAT Added Tax View DetailsThailand - Import VAT Added Tax
Angola - De Minimis and Formal Entry Changes View DetailsAngola - De Minimis and Formal Entry Changes
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New Customs Regulations from Around the World
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Kazakhstan - De Minimis for Duty and Import VAT View DetailsKazakhstan - De Minimis for Duty and Import VAT
Indonesia - Expanded Items List for Import Licenses and Origin Surveys View DetailsIndonesia - Expanded Items List for Import Licenses and Origin Surveys
Europe - Shipments To and Transiting Through European Union and Common Transit Convention Countries View DetailsEurope - Shipments To and Transiting Through European Union and Common Transit Convention Countries
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Emergency Situation Surcharge
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New Customs Regulations from Around the World
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El Salvador - Import Permit Exemptions View DetailsEl Salvador - Import Permit Exemptions
Oman - Identification Required for Shipments to Oman View DetailsOman - Identification Required for Shipments to Oman
United Kingdom - Health Certificate Requirements View DetailsUnited Kingdom - Health Certificate Requirements
Brazil - International Online Seller Duty Exemption View DetailsBrazil - International Online Seller Duty Exemption
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New Customs Regulations from Around the World
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Norway - Shipment Tax Collection View DetailsNorway - Shipment Tax Collection
Norway - International Online Sellers/E-platforms VAT Registration View DetailsNorway - International Online Sellers/E-platforms VAT Registration
Morocco - Tax Identification Number View DetailsMorocco - Tax Identification Number
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Indonesia – Imports
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International Online Marketplace Registration View DetailsInternational Online Marketplace Registration
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Malaysia – Imports
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International Online Marketplace Registration and Tax Collection View DetailsInternational Online Marketplace Registration and Tax Collection
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European Union and United Kingdom – Imports
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Iron and Steel Processed Goods View DetailsIron and Steel Processed Goods
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European Union – Imports
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The European Union (EU) has introduced a new regulation known as Carbon Border Adjustment Mechanism (CBAM). Carbon Border Adjustment Mechanism (CBAM) View Details
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Jersey – Imports
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Online Retailers Collect Good and Services Tax Online Retailers Collect Good and Services TaxView Details
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MyDHL+ Features Help You!
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Take advantage of MyDHL+ features to help accurately describe the items in your shipment – critical for speedy customs clearance!
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Shipments to Ireland Will Require City and Postcode
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As of July 2, 2023, when creating a shipment to Ireland in MyDHL+ and DHL Express shipping solutions
- City and postcode will be required for the Recipient address
For DHL Express high-volume shippers and accounts that have integrated systems, Ireland’s Eircode system allows searches by city/postcode combinations
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New Customs Regulations from Around the World
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Argentina - Formal Clearance Value Reduced Formal Clearance Value ReducedView Details
Portugal - Low Value Shipment VAT Low Value Shipment VATView Details
Kenya - Anti-Counterfeit Import Permit Anti-Counterfeit Import PermitView Details
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United Arab Emirates – Imports
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Customs Invoice Validation Requirements Customs Invoice Validation RequirementsView Details
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DHL Service Resumed
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We have resumed limited outbound services from select locations in Ukraine to other countries.
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Coming Soon – Changes to Help with Speedy Customs Clearance
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DHL Service Suspensions
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We have temporarily suspended DHL Express shipments to and from Belarus and for inbound and domestic shipments to/within Russia.
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DHL Customs Services Update
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Effective May 9, 2022 – The following DHL Customs Services charges will change:
- Customs Clearance, Customers with DHL Brokerage Account: CAD 11.85 or 2.5% of the duties & taxes, if higher
- Customs Clearance, Customers without DHL Brokerage Account: CAD 17.50 or 2.5% of the duties & taxes, if higher
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Fraudulent SMS Alert
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DHL has been alerted of the unauthorized use of its business name in SMS messages asking receivers to download an application with the extension '.apk'. We encourage you to let us know at your earliest convenience by sending a screenshot of the suspicious SMS to phishing-dpdhl@dhl.com, include the suspicious phone number in the message. After reporting the fraudulent message, please delete it and under no circumstance should you download the application.
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Key Changes For Commercial Imports Into Canada
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First published on June 30, 2021
The Canada Border Services Agency (CBSA) Assessment and Revenue Management – or CARM – is a multi-year initiative that is transforming the way the CBSA manages commercial goods being imported into Canada, including collection of duties and taxes.
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COVID-19 Service Impact
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Online Payment Now Required for Duties and Taxes
As a result of the COVID-19 pandemic and to avoid close contact, our couriers will not be taking payments upon delivery at your door. If you are expecting any shipments with duties and taxes owing, you would have received a text message or an email from us. To ensure a smooth delivery, please make your payment online at On Demand Delivery. Alternatively you can pay using our Payment Self Service line at 1-866-768-7801.
As a result of the COVID-19 pandemic and to avoid close contact, our couriers will not be taking payments upon delivery at your door. If you are expecting any shipments with duties and taxes owing, you would have received a text message or an email from us. To ensure a smooth delivery, please make your payment online at On Demand Delivery. Alternatively you can pay using our Payment Self Service line at 1-866-768-7801.