Important Information

The index for determining the DHL Express Fuel Surcharge will change effective June 1, 2022. Please visit our Fuel Surcharge page for more details.

Effective May 9, 2022 – The following DHL Customs Services charges will change:

  • Customs Clearance, Customers with DHL Brokerage Account: CAD 11.85 or 2.5% of the duties & taxes, if higher
  • Customs Clearance, Customers without DHL Brokerage Account: CAD 17.50 or 2.5% of the duties & taxes, if higher

DHL has been alerted of the unauthorized use of its business name in SMS messages asking receivers to download an application with the extension '.apk'. We encourage you to let us know at your earliest convenience by sending a screenshot of the suspicious SMS to phishing-dpdhl@dhl.com, include the suspicious phone number in the message. After reporting the fraudulent message, please delete it and under no circumstance should you download the application.

View more information on fraud awareness

Annual Price Increase
DHL Express will update its rates, effective January 1, 2022. In Canada, the average price increase will be 5.9%.
The price change applies to all discounted rates and agreements, where contracts allow.

First published on June 30, 2021

The Canada Border Services Agency (CBSA) Assessment and Revenue Management – or CARM – is a multi-year initiative that is transforming the way the CBSA manages commercial goods being imported into Canada, including collection of duties and taxes.

Key changes for commercial imports into Canada

Until further notice, DHL Express will not accept shipments of military items subject to national export (or extra-territorial re-export) controls. Customers will be notified as soon as the suspension is lifted.

This suspension does not include domestic shipments or shipments of licensed dual-use items.

If you are uncertain whether your shipment contains military items subject to national export controls, please contact your national licensing authority.

Online Payment Now Required for Duties and Taxes
As a result of the COVID-19 pandemic and to avoid close contact, our couriers will not be taking payments upon delivery at your door. If you are expecting any shipments with duties and taxes owing, you would have received a text message or an email from us. To ensure a smooth delivery, please make your payment online at On Demand Delivery. Alternatively you can pay using our Payment Self Service line at 1-866-768-7801.
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