Help and Support

My VIP Care and Support Center

Shipping Advice

Customs Clearance Advice

FAQs

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What Can I Ship?

View guidelines and restrictions about the items you want to ship to and from various countries.

Packing with Care

Pack your shipments for the journey. Follow our packing advice and tips and your shipment recipients will thank you!

The Journey of a Package

Watch how your package travels with DHL and learn how we can help you with each step of the journey.

What Documents Do I Need?

Get information and advice about the documents needed to accompany your shipment.

The Customs Process

Find out how DHL Express fits into the wider picture of the customs clearance process.

Duties and Taxes

Get tips to understanding duties and taxes when transporting goods across international borders.

Customs Clearance

Understand how our optimized processes and your shipment details play a critical role in the speedy clearance process.

Importing Food to the US

Follow FDA guidelines to ensure speedy customs clearance when shipping food to the US.

Understanding Incoterms® rules – standardized trade terms for international trading.

Customs Regulatory Updates

Stay up-to-date on important customs regulations.

Shipping Online

Courier Pickups

Tracking and Monitoring

Duties and Taxes

Return Shipments

Payment and Billing

Account Protection

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How Can We Help?

Customer Service

Complaint? Compliment?

Go straight to the top and tell Cheikh Mbacke Ndoye, Country Manager The Democratic Republic of Congo

Go Straight to the Top!

More Email Options

More Email Options

General Shipping

Call Us

Customer Service

+243 817888810, +243 817888811

Questions and support for shipment status, delivery and courier pickups.

Holiday Hours

We're closed on these holidays.

New Year's Day	Jan 1
Martyrs of Independence Day	Jan 4
Anniversary of President Laurent Kabila’s Assassination	Jan 16
Anniversary of Prime Minister Patrice Emery Lumumba’s Assassination observed	Jan 17
Valentine's Day	Feb 14

International Women's Day	Mar 8
International Francophonie Day	Mar 20
Education Day	Apr 30
May Day	May 1
Liberation Day	May 17
Music Festival	Jun 21
Independence Day	Jun 30
Parents' Day	Aug 1
World Tourism Day	Sep 27
Christmas	Dec 25

Hours of Operation

Hours of Operation

Monday – Friday: 08:00 -17:30

Saturday: 08:30 -13:30

Sunday: Sunday

DHL International Congo SPRL
180, Avenue du Marche
Commune de la Gombe
Kinshasa, DRC

Get Technical Support

No need to call us. You can easily open a ticket to get technical support. One of our expert agents will respond to your inquiry promptly!