Packing with Care

Parcels can travel many thousands of miles through DHL's sophisticated global network to reach their destinations. DHL does everything we can to ensure packages are always delivered on time and in great condition.
Packing your parcels with proper materials and care help ensure your shipments arrive safely and intact.

What's Best for What You're Shipping?

Quality packaging is key when it comes to preventing damage. Assessing your packing needs is an essential step to determine what’s best for the type of goods you wish to transport.
Review the shipment details

Packaging Protects Your Shipment

Good quality packaging is critical to protecting your shipment during transportation. DHL provides a range of packaging supplies that are tried and tested. However, if you prefer to use your own materials, the following provides some general guidelines.
  • Always use high quality corrugated cardboard boxes for parcels. For fragile or heavy items, double-wall or tri-wall constructions are recommended.
  • Avoid reusing old boxes as they may have lost some of their rigidity.
  • Look out for the manufacturer stamp which tells you information about the construction type and strength of a box. Ask your box supplier for more information as required.
  • Refer to the box specifications below to select suitable packaging for the weight of your shipment.
  • Under-filled boxes may collapse and over-filled boxes may burst. Prevent this by choosing a box with the right size for the content being shipped.

Apply Packing Techniques

Here are some important principles applicable for packing your shipment contents.
Illustration emphasizing importance of not having empty spaces in boxes
Leave No Empty Space
It is important to completely fill empty space within the box to avoid contents moving during transit which can cause damage to both contents and box.
6 cm Distance
Always place items being shipped in the center of the box with at least 6cm of separation from any external walls or corners.
Illustration of padding around an item in a box
Packaging divider insert for a box
Wrap Items Individually and Use Dividers
When shipping multiple items in a single package, always wrap each item individually and separate with corrugated inserts or other divider materials as appropriate.

Protect with a Good Seal

Both the adhesive tapes you choose and how you seal the shipment together makes a difference in protecting your shipment contents from being exposed or damaged during transit.
Use Pressure Sensitive Tape
  • Polypropylene tape (brown plastic tape)
  • Vinyl adhesive tape (electrical tape)
  • Fiber-reinforced paper tape (duct tape)
Avoid Using
  • Kraft Paper Tape
  • Cellophane Tape
  • String
Ensure all seams are sealed using the H-taping method:
Box sealed using H tape method
Step One
Apply 1 strip of tape along the center seam
Box sealed using H tape method
Step Two
Apply 2 strips of tape across both edge seams
Box sealed using H tape method
Step Three
Ensure all tape is secure around the edges

Applying Shipment Label

Displaying the shipment labels clearly is important in ensuring that your shipment moves swiftly through DHL's network.

Shipping label on a box
Label Shipment

Fix the shipment label securely on the top surface of the shipment box.


This will help us keep your shipment in an upright position as much as possible during transit!

Ensure the label is wholly visible on one surface and that the label does not cover any seams.
Do not let other labels, tapes or paperwork cover the shipment label.
We never recommend using an old box but if you do, ensure all outdated shipment labels are removed prior to use.
Placing a spare label inside the package will help us identify your shipment if the original label becomes detached or damaged.
If you need to apply other labels on your shipment, please avoid placing them on the same surface as the shipment label.
Use a plastic self-adhesive clear window pouch to hold any loose documents that are required to be placed outside of the box.
A package in transit from origin to destination
The Journey of a Package
Watch how your package travels with DHL and learn how we can help you with each step of the journey.
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