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FAQs

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What Can I Ship?

View guidelines and restrictions about the items you want to ship to and from various countries.

Packing with Care

Pack your shipments for the journey. Follow our packing advice and tips and your shipment recipients will thank you!

The Journey of a Package

Watch how your package travels with DHL and learn how we can help you with each step of the journey.

What Documents Do I Need?

Get information and advice about the documents needed to accompany your shipment.

MyDHL+ Guides and Tips

Helpful guides and tips for using MyDHL+

The Customs Process

Find out how DHL Express fits into the wider picture of the customs clearance process.

Duties and Taxes

Get tips to understanding duties and taxes when transporting goods across international borders.

Customs Clearance

Understand how our optimized processes and your shipment details play a critical role in the speedy clearance process.

Importing Food to the US

Follow FDA guidelines to ensure speedy customs clearance when shipping food to the US.

Understanding Incoterms® rules – standardized trade terms for international trading.

Customs Regulatory Updates

Stay up-to-date on important customs regulations.

Shipping Online

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Duties and Taxes

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Technical support online shipping solutions

No need to call. You can simply raise a request to our technical support team, use online chat or look through our self-help articles.

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Our Digital Assistant is available 24/7 to answer your questions.

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More Ways to Contact Us

Customer Service

1800345345

1800DHLDHL

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Fraud Awareness

Recognize and report fraudulent use of the DHL brand.

Holiday Hours

We're closed on these holidays.

New Year's Day	Jan 1
Carnival	Feb 15-16
Good Friday	Apr 2
Labor Day	Apr 30
Pichincha Battle	May 24

Independence Day	Aug 9
Guayaquil Independence Day	Oct 8
All Saints Day	Nov 1
Cuenca Independence	Nov 2
Christmas Eve	Dec 24
Christmas Day	Dec 24

Hours of Operation

Hours of Operation

Monday – Friday: 08:30-18:30

Saturday: Closed

Sunday: Closed

DHL Express Ecuador
Eloy Alfaro 113A y Pasaje De los Juncos

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No need to call us. You can easily open a ticket to get technical support. One of our expert agents will respond to your inquiry promptly!