Email Us - Register a Claim
Complete the form with the information of your claim, but please note that all claims must be submitted in writing to DHL within thirty (30) days from the date that DHL accepted the Shipment, failing which DHL shall have no liability whatsoever. Claims are limited to one claim per Shipment, settlement of which will be full and final settlement for all loss or damage in connection therewith.
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Complete the form with the information of your claim, but please note that all claims must be submitted in writing to DHL within thirty (30) days from the date that DHL accepted the Shipment, failing which DHL shall have no liability whatsoever. Claims are limited to one claim per Shipment, settlement of which will be full and final settlement for all loss or damage in connection therewith.
Supporting Documentation
All uploaded file names must be in English.
In case of damage please upload photographs of damaged contents, damaged packaging, evidence of value such as invoices or receipts and any photographs of the contents prior to shipping.
In case of partial or total loss, please upload evidence of value such as invoices, price lists or receipts and any photographs of the contents prior to shipping.
Click the "Browse" button, find and select your file (1 file only, maximum 5MB). Click "Open" and then you will see the selected file name in this form; to confirm please click "Upload".
In case of partial or total loss, please upload evidence of value such as invoices, price lists or receipts and any photographs of the contents prior to shipping.
Click the "Browse" button, find and select your file (1 file only, maximum 5MB). Click "Open" and then you will see the selected file name in this form; to confirm please click "Upload".