DHL Express Announces 2022 Rate Adjustment
Fraudulent SMS Alert
DHL has been alerted of the unauthorized use of its business name in SMS messages asking receivers to download an application with the extension '.apk'. We encourage you to let us know at your earliest convenience by sending a screenshot of the suspicious SMS to firstname.lastname@example.org, include the suspicious phone number in the message. After reporting the fraudulent message, please delete it and under no circumstance should you download the application.
Continued Suspension of Military Item Shipments
Until further notice, DHL Express will not accept shipments of military items subject to national export (or extra-territorial re-export) controls. Customers will be notified as soon as the suspension is lifted.
This suspension does not include domestic shipments or shipments of licensed dual-use items.
If you are uncertain whether your shipment contains military items subject to national export controls, please contact your national licensing authority.
Coronavirus - delivery services
Following the Decrees of the President of the Council of Ministers, which established measures aimed at containing the COVID-19, DHL Express confirms the operation of its National and International Time Definite and Day Definite Service.
The company is taking all necessary measures to deal with the emergency, giving the highest priority to health and safety, in order to protect its people, customers and anyone interacting with its network.
In particular, the right to deliver without signature has been introduced for customers who request it and with the exception of certain special deliveries for which there is a contractual obligation to obtain a signature.
The situation is constantly evolving and therefore the measures implemented will be gradually modified and adapted to the needs. We invite you to consult our website for any updates.
To consult updates on import procedures, you can connect to the Customs Agency site.
Even in a particularly difficult time, we continue to strive to guarantee our customers the best quality of service.
Emergency Situation Surcharge Adjustment – Effective July 1, 2020
Given the significant impacts of COVID-19 on the global aviation industry and in order to help us maintain reliable and high quality delivery services for you and your customers, DHL Express introduced a temporary Emergency Situation Surcharge in early April.
Since the onset of this global pandemic, DHL teams have been working around the clock, adapting and adjusting the operations of our global network to align with new developments, regulatory requirements and constant changes in capacity and demand.
ADJUSTMENT OF THE EMERGENCY SITUATION SURCHARGE
As market conditions continue to evolve with the ongoing COVID-19 situation, the Emergency Situation Surcharge will be adjusted downwards effective July 1, 2020.
This adjustment reflects changes in market dynamics and air capacity availability. Given expected reductions to our additional costs out of China and Hong Kong, we will make a downward adjustment for the following origin/destination combinations:
- China to Europe/Americas/Rest of World: from € 1.80 p/kg to € 0.90 p/kg
- China/Hong Kong to Australia/New Zealand: from € 1.80 p/kg to € 1.65 p/kg
Below, you will find the details of the adjusted Emergency Situation Surcharge per origin and destination combination.
Charge in EURO per KG
|Origin Country / Region||Hong Kong*
|Rest of Asia**||Europe||Americas||Rest of World|
|Rest of Asia**||€0.90||€1.65||€0.90||€0.20||€0.20||€0.20|
|Rest of World||€0.20||€0.20||€0.20||€0.20||€0.20||€0.20|
* Hong Kong and Macau
** Rest of Asia (Asia excluding China and Hong Kong) = Bangladesh, Brunei, Bhutan, Cook Islands, Fiji, Indonesia, India, Japan, Cambodia, Kiribati, South Korea, Laos, Sri Lanka, Myanmar, Maldives, Malaysia, Mongolia, New Caledonia, Nepal, Nauru, Niue, North Korea, Tahiti, Papua New Guinea, Philippines, Pakistan, Solomon Islands, Singapore, Thailand, Timor Leste, Tonga, Tuvalu, Taiwan, Vietnam, Vanuatu, Samoa. Australia, and New Zealand as origin only.
***All shipments from Australia/New Zealand/Papua New Guinea to Australia/New Zealand/Papua New Guinea will be charged €0.20/kg regardless of billing location.
For your reference, below you will find the current Emergency Situation Surcharge, as applied since May 24th, 2020.
|Rest of Asia*||Rest of World|
|Rest of Asia||€0.90||€1.65||€0.90||€0.20|
|Rest of World||€0.20||€0.20||€0.20||€0.20|
* Rest of Asia (Asia excluding China and Hong Kong) = Bangladesh, Brunei, Bhutan, Cook Islands, Fiji, Indonesia, India, Japan, Cambodia, Kiribati, South Korea, Laos, Sri Lanka, Myanmar, Maldives, Malaysia, Mongolia, New Caledonia, Nepal, Nauru, Niue, North Korea, Tahiti, Papua New Guinea, Philippines, Pakistan, Solomon Islands, Singapore, Thailand, Timor Leste, Tonga, Tuvalu, Taiwan, Vietnam, Vanuatu, Samoa. Australia, and New Zealand as origin only.
** Hong Kong = Hong Kong and Macau
Please note that the Emergency Situation Surcharge is a temporary charge, which allows us to cover part of the operating cost increases and the necessary air network adjustments. We will continue to evaluate and adjust the ESS as market conditions evolve for the duration of this emergency situation.
If you have any questions, please reach out to your local DHL representative.
Temporary changes in our operating hours in August
- August 14th and 21st: no Saturday service available, we are closed.
- August 9th – 21st: opening hours of our service points may change, please consult our DHL Locator for updates.
- Customer Service will operate within the following working hours during this period: Mon-Fri, 8:00-19:00.
Security Inspections for Shipments Sent via DHL Express
When shipping, several regulations & policies must be observed. Therefore, DHL reserves the right to physically inspect any item tendered for carriage. Shipments lodged by our cash or credit card paying customers require 100% physical inspection. This policy is aligned with the legal and regulatory requirements of numerous governments and other regulatory authorities for the express delivery industry to ensure only legitimate shipments are processed.
Shipments may also be subject to other security control methods deemed necessary, such as Sniffer Dogs or X-ray without prior notice to the Shipper, Consignee and/or Payer.
Please note: As Items sent as gifts (Birthdays, Festive or Seasonal Celebrations etc.) are also subject to the same inspection(s) as noted above, Shippers are therefore advised not to wrap gifts or seal shipments upon tendering.
We apologize for any inconvenience and thank you for your understanding and cooperation.