DHL Express

Important Information

View Latest Details for Emergency Situation Surcharge.
El Salvador - Import Permit Exemptions View DetailsEl Salvador - Import Permit Exemptions
Oman - Identification Required for Shipments to Oman View DetailsOman - Identification Required for Shipments to Oman
United Kingdom - Health Certificate Requirements View DetailsUnited Kingdom - Health Certificate Requirements
Brazil - International Online Seller Duty Exemption View DetailsBrazil - International Online Seller Duty Exemption

DHL Express does not accept international shipments of Controlled Military Items subject to export controls.

This suspension does not include domestic shipments of Controlled Military Items or international shipments of licensed dual-use items.

If you are uncertain whether your shipment contains military items subject to export controls, please contact your national licensing authority (and/or the licensing authority in the country of origin and destination of the military items) to verify.

Norway - Shipment Tax Collection View DetailsNorway - Shipment Tax Collection
Norway - International Online Sellers/E-platforms VAT Registration View DetailsNorway - International Online Sellers/E-platforms VAT Registration
Morocco - Tax Identification Number View DetailsMorocco - Tax Identification Number
International Online Marketplace Registration View DetailsInternational Online Marketplace Registration
International Online Marketplace Registration and Tax Collection View DetailsInternational Online Marketplace Registration and Tax Collection

DHL manages higher shipment volume and holiday celebrations with strategic operational changes.    
Operations
November:

  • Sunday, the 12th through Thursday, the 30th – Ad hoc Pickup and Delivery Services are suspended

December:

  • Friday, the 1st through Friday, the 22nd – Ad hoc Pickup and Delivery Services are suspended
  • Friday, the 8th – Closed
  • Saturday, the 9th – Saturday Delivery service not provided for Domestic shipments
  • Last Pickup Dates for Deliveries Before Christmas:
    • Tuesday, the 19th for Day Definite Service
    • Wednesday, the 20th
      •     Domestic Express Service to Sicily-Sardinia
      • International Express Service to most of the World
    • Thursday, the 21st
      • Domestic Express Service to Italy (excluding islands)
      • International Express Service to countries in Europe, Canada, and United States of America

January:

  • Monday, the 1st – Closed
  • Saturday, the 6th – Closed

ServicePoints
Find your nearest DHL Service Point and check its opening hours to support your holiday needs. 

Customer Service
Throughout the Christmas season, DHL Customer Service will continue to respond during standard hours (8:00 a.m. – 7:00 p.m. Monday-Friday)!

Iron and Steel Processed Goods View DetailsIron and Steel Processed Goods
The European Union (EU) has introduced a new regulation known as Carbon Border Adjustment Mechanism (CBAM). Carbon Border Adjustment Mechanism View Details
Annual Price Increase
DHL Express will update its prices, effective January 2024. In Italy, both Time Definite and Day Definite products will be impacted.
The price change applies to all discounted rates and agreements, where contracts allow.
Online Retailers Collect Good and Services Tax Online Retailers Collect Good and Services TaxView Details
Take advantage of MyDHL+ features to help accurately describe the items in your shipment – critical for speedy customs clearance!
What’s New with MyDHL+

As of July 2, 2023, when creating a shipment to Ireland in MyDHL+ and DHL Express shipping solutions

  • City and postcode will be required for the Recipient address
For DHL Express high-volume shippers and accounts that have integrated systems, Ireland’s Eircode system  allows searches by city/postcode combinations
Search postcodes  
Providers of Ireland’s address database  
Argentina - Formal Clearance Value Reduced Formal Clearance Value ReducedView Details
Portugal - Low Value Shipment VAT Low Value Shipment VATView Details
Kenya - Anti-Counterfeit Import Permit Anti-Counterfeit Import PermitView Details
Customs Invoice Validation Requirements Customs Invoice Validation RequirementsView Details
We have resumed limited inbound and outbound shipping services to/from select locations of Ukraine.
Learn About What’s New
We have temporarily suspended DHL Express shipments to and from Belarus and for inbound and domestic shipments to/within Russia.

DHL has been alerted of the unauthorized use of its business name in SMS messages asking receivers to download an application with the extension '.apk'. We encourage you to let us know at your earliest convenience by sending a screenshot of the suspicious SMS to phishing-dpdhl@dhl.com, include the suspicious phone number in the message. After reporting the fraudulent message, please delete it and under no circumstance should you download the application.

View more information on fraud awareness

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