Important Information

Until further notice, DHL Express will not accept shipments of military items subject to national export (or extra-territorial re-export) controls. Customers will be notified as soon as the suspension is lifted.

This suspension does not include domestic shipments or shipments of licensed dual-use items.

If you are uncertain whether your shipment contains military items subject to national export controls, please contact your national licensing authority.

Following the Decrees of the President of the Council of Ministers, which established measures aimed at containing the COVID-19, DHL Express confirms the operation of its National and International Time Definite and Day Definite Service.

The company is taking all necessary measures to deal with the emergency, giving the highest priority to health and safety, in order to protect its people, customers and anyone interacting with its network.

In particular, the right to deliver without signature has been introduced for customers who request it and with the exception of certain special deliveries for which there is a contractual obligation to obtain a signature.

The situation is constantly evolving and therefore the measures implemented will be gradually modified and adapted to the needs. We invite you to consult our website for any updates.

To consult updates on import procedures, you can connect to the Customs Agency site.

Even in a particularly difficult time, we continue to strive to guarantee our customers the best quality of service.

Given the significant impacts of COVID-19 on the global aviation industry and in order to help us maintain reliable and high quality delivery services for you and your customers, DHL Express introduced a temporary Emergency Situation Surcharge in early April.

Since the onset of this global pandemic, DHL teams have been working around the clock, adapting and adjusting the operations of our global network to align with new developments, regulatory requirements and constant changes in capacity and demand.

ADJUSTMENT OF THE EMERGENCY SITUATION SURCHARGE

As market conditions continue to evolve with the ongoing COVID-19 situation, the Emergency Situation Surcharge will be adjusted downwards effective July 1, 2020.

This adjustment reflects changes in market dynamics and air capacity availability. Given expected reductions to our additional costs out of China and Hong Kong, we will make a downward adjustment for the following origin/destination combinations:

  • China to Europe/Americas/Rest of World: from € 1.80 p/kg to € 0.90 p/kg
  • China/Hong Kong to Australia/New Zealand: from € 1.80 p/kg to € 1.65 p/kg

Below, you will find the details of the adjusted Emergency Situation Surcharge per origin and destination combination.

Charge in EURO per KG

DHL Express Emergency Situation Surcharge as of July 1st, 2020
Destination Country/Region
Origin Country / Region Hong Kong*
& China
Australia &
New Zealand***
Rest of Asia** Europe Americas Rest of World
China €0.90 €1.65 €0.90 €0.90 €0.90 €0.90
Hong Kong* €0.90 €1.65 €0.90 €0.90 €0.90 €0.90
Rest of Asia** €0.90 €1.65 €0.90 €0.20 €0.20 €0.20
Europe €0.20 €0.20 €0.20 €0.20 €0.20 €0.20
Americas €0.20 €0.20 €0.20 €0.20 €0.20 €0.20
Rest of World €0.20 €0.20 €0.20 €0.20 €0.20 €0.20

* Hong Kong and Macau

** Rest of Asia (Asia excluding China and Hong Kong) = Bangladesh, Brunei, Bhutan, Cook Islands, Fiji, Indonesia, India, Japan, Cambodia, Kiribati, South Korea, Laos, Sri Lanka, Myanmar, Maldives, Malaysia, Mongolia, New Caledonia, Nepal, Nauru, Niue, North Korea, Tahiti, Papua New Guinea, Philippines, Pakistan, Solomon Islands, Singapore, Thailand, Timor Leste, Tonga, Tuvalu, Taiwan, Vietnam, Vanuatu, Samoa. Australia, and New Zealand as origin only.

***All shipments from Australia/New Zealand/Papua New Guinea to Australia/New Zealand/Papua New Guinea will be charged €0.20/kg regardless of billing location.

For your reference, below you will find the current Emergency Situation Surcharge, as applied since May 24th, 2020.

Destination
Origin Hong Kong**
& China
Australia &
New Zealand
Rest of Asia* Rest of World
China €0.90 €1.80 €0.90 €1.80
Hong Kong €0.90 €1.80 €0.90 €0.90
Rest of Asia €0.90 €1.65 €0.90 €0.20
Rest of World €0.20 €0.20 €0.20 €0.20

* Rest of Asia (Asia excluding China and Hong Kong) = Bangladesh, Brunei, Bhutan, Cook Islands, Fiji, Indonesia, India, Japan, Cambodia, Kiribati, South Korea, Laos, Sri Lanka, Myanmar, Maldives, Malaysia, Mongolia, New Caledonia, Nepal, Nauru, Niue, North Korea, Tahiti, Papua New Guinea, Philippines, Pakistan, Solomon Islands, Singapore, Thailand, Timor Leste, Tonga, Tuvalu, Taiwan, Vietnam, Vanuatu, Samoa. Australia, and New Zealand as origin only.

** Hong Kong = Hong Kong and Macau

Please note that the Emergency Situation Surcharge is a temporary charge, which allows us to cover part of the operating cost increases and the necessary air network adjustments. We will continue to evaluate and adjust the ESS as market conditions evolve for the duration of this emergency situation.

If you have any questions, please reach out to your local DHL representative.

I have a DHL Card, why can't I use it for shipments?
From 1st January 2021, DHL CARD will not be usable for shipping. You may use the remaining credit to ship in Italy and Europe until end of December 2020 or request for a refund.
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