Help and Support

My VIP Care and Support Center

Shipping Advice

Customs Clearance Advice

FAQs

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What Can I Ship?

View guidelines and restrictions about the items you want to ship to and from various countries.

Packing with Care

Pack your shipments for the journey. Follow our packing advice and tips and your shipment recipients will thank you!

The Journey of a Package

Watch how your package travels with DHL and learn how we can help you with each step of the journey.

What Documents Do I Need?

Get information and advice about the documents needed to accompany your shipment.

The Customs Process

Find out how DHL Express fits into the wider picture of the customs clearance process.

Duties and Taxes

Get tips to understanding duties and taxes when transporting goods across international borders.

Importing Food to the US

Follow FDA guidelines to ensure speedy customs clearance when shipping food to the US.

Customs Terms of Trade

Understanding Incoterms® rules – standardized trade terms for international trading.

Customs Guidelines

Shipping Online

Courier Pickups

Tracking and Monitoring

Duties and Taxes

Return Shipments

Payment and Billing

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How Can We Help?

Tracking	Administrative Support
Customs Support	Sales Inquiry
Report a Claim	Become a DHL Service Point
Report a Claim	Other requests

Request for Customs Documentations

Request for Customs Documentations

Copy Customs Documentation

Copies Customs Documentation

More Email Options

More Email Options

Talk directly with General Management, send us your comments

Chat With Us

Our Digital Assistant is available 24/7 to answer your questions.

Call Us

Customer Service

199.199.345

Questions and support for shipment status, delivery and courier pickups.

Contact Options

Get Technical Support

No need to call us. You can easily open a ticket to get technical support. One of our expert agents will respond to your inquiry promptly!

Technical support online shipping solutions

No need to call. You can simply raise a request to our technical support team, use online chat or look through our self-help articles.

Hours of Operation

Customer Service

Monday – Friday: 8.00 am – 7.00 pm

We're closed on these holidays.

New Year’s Day	Jan 1
Epiphany	Jan 6
Easter	Apr 17
Easter Monday	Apr 18
Liberation Day	Apr 25
Labour’s day	May 1
Republic’s Day	Jun 2
Assumption day	Aug 15
All Saints Day	Nov 1
Immaculate Conception Day	Dec 8
Christmas Day	Dec 25
Boxing Day	Dec 26
End of Year	Dec 31

DHL Express Italy S.r.l
Via Lombardia
2/A – 20068 Peschiera
Borromeo (MI) Italy