Complaint? Compliment?

Talk directly with General Management, send us your comments

Understanding how you feel about the service you’ve received – good or bad – is vital in helping us shape our business to serve you better.
  • At DHL Express we are committed to providing great quality service and we strive to get it right first time, every time! Occasionally, however, our service does not live up to the high standards that you’ve come to expect from us.  If this is the case, our management wants to hear your complaints first-hand.
  • Of course thousands of customers rely on DHL every day for their delivery needs and if we’ve really impressed you, we’d like to hear about that too!
DHL Manager
Nazzarena Franco, CEO DHL Express Italy
"Behind every shipment there’s a story and a global network which connects our customers with sustainability and people as its priority. That’s why your experiences help us improve every day."
Daudo Vali, Managing Director Customer Service DHL Express Italy
"The ultimate measure of excellence in Customer Service is our commitment to always be there for you and continuously improve thanks to your feedback, even when our service is not perfect."
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