Complaint? Compliment?

Go Straight to the Top!

Understanding how you feel about the service you’ve received – good or bad – is vital in helping us shape our business to serve you better.
  • At DHL Express we are committed to providing great quality service and we strive to get it right first time, every time! Occasionally, however, our service does not live up to the high standards that you’ve come to expect from us.  If this is the case, our management wants to hear your complaints first-hand.
  • Of course thousands of customers rely on DHL every day for their delivery needs and if we’ve really impressed you, we’d like to hear about that too!
Dimithri Perera, Country Manager
"Thank you for reaching out to us. We value your patronage and strongly believe that continued interaction with you will help us identify and work upon factors that contribute to your satisfaction."
Ramesh Prashath, Head of Customer Service
"At DHL, we always strive to provide our customers with an excellent service experience to meet your business requirements. Your feedback will help us to further improve ourselves and provide a high level of service continuously."
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