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My VIP Care and Support Center

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FAQs

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What Can I Ship?

View guidelines and restrictions about the items you want to ship to and from various countries.

Packing with Care

Pack your shipments for the journey. Follow our packing advice and tips and your shipment recipients will thank you!

The Journey of a Package

Watch how your package travels with DHL and learn how we can help you with each step of the journey.

What Documents Do I Need?

Get information and advice about the documents needed to accompany your shipment.

MyDHL+ Guides and Tips

Helpful guides and tips for using MyDHL+

The Customs Process

Find out how DHL Express fits into the wider picture of the customs clearance process.

Duties and Taxes

Get tips to understanding duties and taxes when transporting goods across international borders.

Customs Clearance

Understand how our optimized processes and your shipment details play a critical role in the speedy clearance process.

Importing Food to the US

Follow FDA guidelines to ensure speedy customs clearance when shipping food to the US.

Understanding Incoterms® rules – standardized trade terms for international trading.

Customs Regulatory Updates

Stay up-to-date on important customs regulations.

Shipping Online

Courier Pickups

Tracking and Monitoring

Duties and Taxes

Return Shipments

Payment and Billing

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How Can We Help?

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Complaint? Compliment?

Go straight to the top and tell Dimithri Perera, Country Manager

Go Straight to the Top!

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Technical Support for Online Shipping Tools

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Our Digital Assistant is available 24/7 to answer your questions.

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Call Us

Customer Service

+94114798600

Questions and support for shipment status, delivery and courier pickups.

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General Shipping
011 2304304
011 4798600

Technical Support for Online Shipping Tools
011 4798620

Hours of Operation

Customer Service Opening Hours

Monday – Sunday & Mercantile Holidays: 08:30 AM to 08:00 PM

DHL Keells (Pvt) Ltd.
148, Vauxhall Street
Colombo 02

We're closed on these holidays.

Tamil Thai Pongal Day	Jan 15
Duruthu Full Moon Poya Day	Jan 25
Independence Day	Feb 4
Nawam Full Moon Poya Day	Feb 23
Medin Full Moon Poya Day	Mar 24

Sinhala & Tamil New Year Day	Apr 12 -13
Bak Full Moon Poya Day	Apr 23
May Day (International Workers' Day)	May 1
Vesak Full Moon Poya Day	May 23 - 24
Poson Full Moon Poya Day	Jun 21
Esala Full Moon Poya Da	Jul 20
Nikini Full Moon Poya Day	Aug 19
Milad-Un-Nabi (Holy Prophet’s Birthday)	Sep 16
Binara Full Moon Poya Day	Sep 17
Vap Full Moon Poya Day	Oct 17
Il Full Moon Poya Day	Nov 15
Unduvap Full Moon Poya Day	Dec 14
Christmas Day	Dec 25

Get Technical Support

No need to call us. You can easily open a ticket to get technical support. One of our expert agents will respond to your inquiry promptly!

Get Technical Support

No need to call us. You can easily open a ticket to get technical support. One of our expert agents will respond to your inquiry promptly!