DHL Express

Complaint? Compliment?

Go Straight to the Top!

Understanding how you feel about the service you’ve received – good or bad – is vital in helping us shape our business to serve you better.
  • At DHL Express we are committed to providing great quality service and we strive to get it right first time, every time! Occasionally, however, our service does not live up to the high standards that you’ve come to expect from us.  If this is the case, our management wants to hear your complaints first-hand.
  • Of course thousands of customers rely on DHL every day for their delivery needs and if we’ve really impressed you, we’d like to hear about that too!
DHL Manager
Nigel Lockett, Country Manager
"At DHL Express Philippines, we value feedback as it's this feedback that will help us build on our service quality. It's service quality that our customers expect, and we are committed to our journey of continuous improvement."
Gloria Torres, Senior Director, Customer Service
“We are always committed to provide the best-in-class service all the time. That’s why every feedback is an opportunity for us to listen to our customer needs and strive to exceed their expectations.”
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