Important Information

Given the significant impacts of COVID-19 on the global aviation industry and in order to help us maintain reliable and high quality delivery services for you and your customers, DHL Express introduced a temporary Emergency Situation Surcharge in 2020.

Since the onset of this global pandemic, DHL teams have been working around the clock, adapting and adjusting the operations of our global network to align with new developments, regulatory requirements and constant changes in capacity and demand.

As market conditions continue to evolve with the ongoing COVID-19 situation in combination with the cost associated with capacity constraints in the global air network during the peak period, the Emergency Situation Surcharge (ESS) will be adjusted effective November 7th, 2021 until February 13th, 2022.

We will update customers before February 13th 2022 about the development of market conditions and the subsequent evolution of the Emergency Situation Surcharge.

Although the ESS surcharge for most lanes will not change, we are making adjustments for specific origin/destination combinations. This adjustment reflects changes in market dynamics and air capacity availability during the peak period, and operational restrictions imposed related to COVID-19 measures from local governments.

The adjustments are summarized below:

  • Origins China and Hong Kong to destinations in the Americas region:
    PHP 53.00 to PHP 115.00
  • Origins China and Hong Kong to destinations in the Europe region:
    PHP 53.00 to PHP 75.00
  • Origins EuropeAmericas and Rest of World to destination Australia and New Zealand:
    PHP 12.00 to PHP 115.00

Below, you will find the details for the adjusted ESS per origin and destination combination.

Charge in PHP per KG

DHL Express Emergency Situation Surcharge as of November 7, 2021
Destination Country/Region
Origin Country/Region China Hong Kong* Rest of Asia** Australia and New Zealand*** Europe Americas Rest of World
China - 53.00 PHP 53.00 PHP 115.00 PHP 75.00 PHP 115.00 PHP 53.00 PHP
Hong Kong* 53.00 PHP - 53.00 PHP 115.00 PHP 75.00 PHP 115.00 PHP 53.00 PHP
Rest of Asia** 53.00 PHP 53.00 PHP 53.00 PHP 115.00 PHP 12.00 PHP 12.00 PHP 12.00 PHP
Australia and New Zealand*** 53.00 PHP 53.00 PHP 53.00 PHP 12.00 PHP 12.00 PHP 12.00 PHP 12.00 PHP
Europe 12.00 PHP 12.00 PHP 12.00 PHP 115.00 PHP 12.00 PHP 12.00 PHP 12.00 PHP
Americas 12.00 PHP 12.00 PHP 12.00 PHP 115.00 PHP 12.00 PHP 12.00 PHP 12.00 PHP
Rest of World 12.00 PHP 12.00 PHP 12.00 PHP 115.00 PHP 12.00 PHP 12.00 PHP 12.00 PHP
DHL Express Emergency Situation Surcharge as of August 24, 2020
Destination Country/Region
Origin Country/Region China Hong
Kong
and Macau*
Rest of Asia** Australia and
New Zealand
***
Rest of World
(Africa,
Americas,
Europe and
Middle East)
China - 53 PHP 53 PHP 115 PHP 53 PHP
Hong Kong and Macau* 53 PHP - 53 PHP 115 PHP 53 PHP
Rest of Asia** 53 PHP 53 PHP 53 PHP 115 PHP 12 PHP
Australia, New Zealand*** 53 PHP 53 PHP 53 PHP 12 PHP 12 PHP
Rest of World 12 PHP 12 PHP 12 PHP 12 PHP 12 PHP

* Hong Kong = Hong Kong and Macau

** Rest of Asia (Asia excluding China and Hong Kong) = Bangladesh, Brunei, Bhutan, Cook Islands, Fiji, Indonesia, India, Japan, Cambodia, Kiribati, South Korea, Laos, Sri Lanka, Myanmar, Maldives, Malaysia, Mongolia, New Caledonia, Nepal, Nauru, Niue, North Korea, Tahiti, Papua New Guinea, Philippines, Pakistan, Solomon Islands, Singapore, Thailand, Timor Leste, Tonga, Tuvalu, Taiwan, Vietnam, Vanuatu, Samoa. Australia, and New Zealand as origin only.

***All shipments from Australia/New Zealand/Papua New Guinea to Australia/New Zealand/Papua New Guinea will be charged PHP 12.00/kg regardless of billing location.

Please note that the ESS is a temporary charge, which allows us to cover part of the operating cost increases and the necessary air network adjustments. We will continue to evaluate and adjust the ESS as market conditions evolve for the duration of this emergency situation.

If you have any questions, please reach out to your local DHL representative.

Annual Price Increase
DHL Express will update its prices, effective January 2022. In the Philippines, the average price increase will be 4.9%.
The price change applies to all discounted rates and agreements, where contracts allow.

DHL has been alerted of the unauthorized use of its business name in SMS messages asking receivers to download an application with the extension '.apk'. We encourage you to let us know at your earliest convenience by sending a screenshot of the suspicious SMS to phishing-dpdhl@dhl.com, include the suspicious phone number in the message. After reporting the fraudulent message, please delete it and under no circumstance should you download the application.

View more information on fraud awareness

Exporting shipment to China
Many companies in China extended their holiday or switched to work from home mode to minimize the spread of novel coronavirus. It brings a lot of difficulties to get in contact with recipient to confirm shipment details and acquire necessary paperwork for customs clearance. So, it is strongly suggested to:
a) Clearly indicate receiver’s mobile phone number (if available) and / or email address
b) Indicate recipient’s 18-digit Unified Social Credit Identifier (USCI) code on AWB or invoice, if possible
c) Provide complete shipment description, such as product model number, brand name, etc., at item level
d) With the cancellation of some network flights to CN and reduced customs officials on duty for import clearance, transit time will be not committed as normal even with exceptional delivery for relief aid. Both DHL and customs authorities will follow local government’s guideline for import clearance and dispatch resources to ensure smooth clearance of relief aids. Customs Clearance delay is expected for other types of shipments.

Face masks, N95 masks and other health protection goods to China
1. No import license is required for masks.
2. For other medical equipment and medicine, import license is required. Importer needs to obtain import license or exemption from China Medical Product Administration.
3. Shipment descriptions and net quantity need to be clearly indicated on invoice.
4. For shipment sent to private individual, please ensure shipment value is less than RMB 1,000 (HK, MO, TW is RMB 800) and the quantity is reasonable for personal use.
5. For shipment value over RMB 5,000, formal entry is required and consignee needs to be registered as Importer of Record (IOR) in customs or engage a 3rd party IOR. It is suggested that shipper must indicate consignee’s Customs Registration (CR) number or Unified Social Credit Identifier (USCI) number on invoice.

Face masks, N95 masks to Singapore
1. No import license required for personal or company shipments
2. No threshold for weight or quantity, if cost insurance and freight value more than SGD $400.00 there will be 7% GST (Local Duty Tax) incur for permit declaration.

Face masks, N95 masks to Hong Kong
1. All medical masks are acceptable within the DHL network
Rubbing, Isopropyl, Methyl and Sanitizers
Please be informed that rubbing, methyl, isopropyl and sanitizer are suspected to be dangerous goods under class 3 or flammable liquid which is not acceptable in the DHL network whether commercially available or not.

Beauty products in aerosol packaging such as underarm, body, hair and facial sprays are not allowed within the DHL Express network.

Risks during storage and transportation
Aerosol cans are dangerous because of the mix of substances stored under pressure inside the metal canisters. 

The problem may arise on their potential to ignite other Dangerous Goods or Hazardous Substances during transport even if the active ingredients are not hazardous chemicals.

Implications of shipping undeclared dangerous goods
Aerosols fall under the classification of gaseous dangerous goods. 

Shipping these is a criminal offence under the Philippine Republic Act 9497 (RA 9497, Section 81 Clause 14) and could result in fines, penalties, or imprisonment. 

Find out more about shipping Dangerous Goods

When shipping, several regulations & policies must be observed. Therefore, DHL reserves the right to physically inspect any item tendered for carriage. Shipments lodged by our cash or credit card paying customers require 100% physical inspection. This policy is aligned with the legal and regulatory requirements of numerous governments and other regulatory authorities for the express delivery industry to ensure only legitimate shipments are processed.

Shipments may also be subject to other security control methods deemed necessary, such as Sniffer Dogs or X-ray without prior notice to the Shipper, Consignee and/or Payer.

Please note: As Items sent as gifts (Birthdays, Festive or Seasonal Celebrations etc.) are also subject to the same inspection(s) as noted above, Shippers are therefore advised not to wrap gifts or seal shipments upon tendering.

We apologize for any inconvenience and thank you for your understanding and cooperation.

Until further notice, DHL Express will not accept shipments of military items subject to national export (or extra-territorial re-export) controls. Customers will be notified as soon as the suspension is lifted.

This suspension does not include domestic shipments or shipments of licensed dual-use items.

If you are uncertain whether your shipment contains military items subject to national export controls, please contact your national licensing authority.

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