Help and Support

My VIP Care and Support Center

Shipping Advice

Customs Clearance Advice

FAQs

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What Can I Ship?

View guidelines and restrictions about the items you want to ship to and from various countries.

Packing with Care

Pack your shipments for the journey. Follow our packing advice and tips and your shipment recipients will thank you!

The Journey of a Package

Watch how your package travels with DHL and learn how we can help you with each step of the journey.

What Documents Do I Need?

Get information and advice about the documents needed to accompany your shipment.

The Customs Process

Find out how DHL Express fits into the wider picture of the customs clearance process.

Duties and Taxes

Get tips to understanding duties and taxes when transporting goods across international borders.

Customs Clearance

Understand how our optimized processes and your shipment details play a critical role in the speedy clearance process.

Importing Food to the US

Follow FDA guidelines to ensure speedy customs clearance when shipping food to the US.

Understanding Incoterms® rules – standardized trade terms for international trading.

Customs Regulatory Updates

Stay up-to-date on important customs regulations.

Shipping Online

Courier Pickups

Tracking and Monitoring

Duties and Taxes

Return Shipments

Payment and Billing

Account Protection

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How Can We Help?

Customer Service

Complaint? Compliment?

Go straight to the top and tell Nigel Lockett, Country Manager

Go Straight to the Top!

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General Shipping
Technical Support for Online Shipping Tools

Chat With Us

Our Digital Assistant is available 24/7 to answer your questions.

Track with WhatsApp

Learn more about WhatsApp

Call Us

Customer Service

88117000 (Manila)

032 341 7400 (Visayas and Mindanao)

Calls via mobile networks (SMART, Talk & Text, Globe and TNT) may incur charges

1800 1888 0345 - For PLDT/SMART Mobile/Landline subscribers (Toll-Free)

1800 8755 8000 - For GLOBE Mobile/Landline subscribers (Toll-Free)

Questions and support for shipment status, delivery and courier pickups.

More Call Options

More Call Options

Technical Support for Online Shipping Tools

8811 7234
Monday to Friday: 8:00 AM to 5:30 PM
Saturday: 9:00 AM to 1:00 PM
Sunday and Public Holidays: Closed

Technical support online shipping solutions

No need to call. You can simply raise a request to our technical support team, use online chat or look through our self-help articles.

Holiday Hours

We're closed on these holidays.

New Year's Day	Jan 1
Chinese New Year	Feb 12
EDSA People Power Revolution Anniversary	Feb 25
Maundy Thursday	Apr 14
Good Friday	Apr 15

Black Saturday	Apr 16
Araw ng Kagitingan	Apr 9
Labor Day	May 1
Independence Day	Jun 12
Ninoy Aquino Day	Aug 21
National Heroes' Day	Aug 30
All Saints' Day	Nov 1
All Souls' Day	Nov 2
Bonifacio Day	Nov 30
Feast of the Immaculate Conception of Mary	Dec 8
Christmas Eve	Dec 24
Christmas Day	Dec 25
Rizal Day	Dec 30
Last Day of the Year	Dec 31

DHL Express (Philippines) Corporation
DHL House
2306 Chino Roces Avenue, Kayamanan C.,
Makati City 1231 Philippines

Manila: +63 2 811 7000

Get Technical Support

No need to call us. You can easily open a ticket to get technical support. One of our expert agents will respond to your inquiry promptly!

Get Technical Support

No need to call us. You can easily open a ticket to get technical support. One of our expert agents will respond to your inquiry promptly!