DHL Express

Complaint? Compliment?

Go Straight to the Top!

Understanding how you feel about the service you’ve received – good or bad – is vital in helping us shape our business to serve you better.
  • At DHL Express we are committed to providing great quality service and we strive to get it right first time, every time! Occasionally, however, our service does not live up to the high standards that you’ve come to expect from us.  If this is the case, our management wants to hear your complaints first-hand.
  • Of course thousands of customers rely on DHL every day for their delivery needs and if we’ve really impressed you, we’d like to hear about that too!
DHL Manager
Sarfaraz Siddiqui, Managing Director, DHL Express Pakistan
"The more we are engaged with customers the clearer things become and the easier it is, to determine what we should be doing to make our customer successful."
Saad Ahmed Siddiqui, Senior Director Customer Service
"Our mission is to exceed expectations, and we look to our customers for valuable feedback, ensuring that their preferences guide our pursuit for excellence."
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