Help and Support

My VIP Care and Support Center

Shipping Advice

Customs Clearance Advice

FAQs

What Can I Ship?

View guidelines and restrictions about the items you want to ship to and from various countries.

Packing with Care

Pack your shipments for the journey. Follow our packing advice and tips and your shipment recipients will thank you!

The Journey of a Package

Watch how your package travels with DHL and learn how we can help you with each step of the journey.

What Documents Do I Need?

Get information and advice about the documents needed to accompany your shipment.

The Customs Process

Find out how DHL Express fits into the wider picture of the customs clearance process.

Duties and Taxes

Get tips to understanding duties and taxes when transporting goods across international borders.

Customs Clearance

Understand how our optimized processes and your shipment details play a critical role in the speedy clearance process.

Importing Food to the US

Follow FDA guidelines to ensure speedy customs clearance when shipping food to the US.

Terms of Trade

Understanding Incoterms® rules – standardized trade terms for international trading.

Customs Regulatory Updates

Stay up-to-date on important customs regulations.

Shipping Online

Courier Pickups

Tracking and Monitoring

Email Us

How Can We Help?

Complaint? Compliment?

Go straight to the top and tell Sarfaraz Siddiqui, Managing Director, DHL Express Pakistan

Go Straight to the Top!

More Email Options

General Shipping
Technical Support for Online Shipping Tools

Call Us

Customer Service

+92 111 345 111

Working hours: 09:00 am to 11:00 pm, 7 days a week

Questions and support for shipment status, delivery and courier pickups.

More Call Options

Technical Support for Online Shipping Tools

09:00 am to 07:00 pm, 6 days a week
+92 21 111-345-444

Chat with Us on WhatsApp

Learn more about WhatsApp

Technical support online shipping solutions

No need to call. You can simply raise a request to our technical support team, use online chat or look through our self-help articles.

Holiday Hours

We're closed on these holidays.

Kashmir Day	Feb 5
Pakistan Day	Mar 23
Pakistan Independence Day	Aug 14
Quaid-e-Azam birthday/Christmas day	Dec 25

Hours of Operation

Monday – Friday: 09:00-18:00

Saturday: 09:00-18:00

Sunday: Closed

DHL Office

DHL Pakistan (PVT) Ltd
Survey Number 137
Jinnah International Airport
Karachi
Pakistan
75100

Get Technical Support

No need to call us. You can easily open a ticket to get technical support. One of our expert agents will respond to your inquiry promptly!