Optional Services

DHL offers a wide range of Optional Services – from non-standard deliveries and billing options, to climate neutral shipping – giving you flexible service options to fit your shipping needs!
Optional Services
Description
How We Charge
Cost
Preparation and Packaging
Shipment Preparation
Get extra hands to help with shipment volume fluctuations.
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Shipment Preparation

At shipper's request a convenient and on-demand service for shipment volumes that require short-term extra resources for their preparation.

DHL Express manages the process of shipment preparation, content selection, labelling and paperwork, and then sends the parcels to the addresses provided.

Per Shipment
20.00 USD
Shipment Protection
Shipment Value Protection
Additional protection for your valuable goods.
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Shipment Value Protection
Upon the shipper’s request, as indicated on the waybill, DHL will provide value protection coverage. Charges will vary based on origin of shipment and total of coverage requested (minimum charges apply). Shipper requests for Shipment Value Protection over $500,000 per shipment must be pre-approved by DHL. DHL is willing to consider these requests, but is under no obligation to approve them.
By Shipment Value
3.75 USD minimum for up to 300.00 USD coverage, plus 1.25 USD for each additional 100.00 USD covered
Extended Liability
Documents are valuable too!
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Extended Liability
When sending valuable documents such as passports, visa applications or regulatory certificates, the shipper can extend coverage and compensation in case of loss beyond the standard liability limits as described in our Terms and Conditions, Section 6. In the event of full or partial loss to a document shipment, fixed compensation will be paid regardless of the replacement cost of the document.
Per Shipment
4.00 USD for 400.00 USD fixed coverage
Pickup Options
Saturday Pickup
Shipping on Saturday.
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Saturday Pickup
At shipper’s request, an ad-hoc delivery or pickup of a shipment up to 300 kg / 600 lbs and pieces up to 30 kg / 60 lbs on a Saturday, at selected postal code areas that have the operational capability, where Saturday is not a normal working day. This service is not available in the U.S. & US territories. To check availability, please contact our Customer Service team
Per Shipment
46.00 USD
Delivery Options
Neutral Delivery
If you don't want to share the value of goods with the receiver.
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Neutral Delivery
An optional delivery service, allowing the shipper or importer to maintain confidentiality over the declared value of the goods. The delivery facility ensures any shipment documentation that might reveal the value of the goods has been removed by the origin before delivery.
Per Shipment
20.00 USD
Saturday Delivery
Have your shipment delivered on a Saturday.
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Saturday Delivery
At shipper’s request, an ad-hoc delivery or pickup of a shipment up to 300 kg / 600 lbs and pieces up to 30 kg / 60 lbs on a Saturday, at selected postal code areas that have the operational capability, where Saturday is not a normal working day. This service is not available in the U.S. & US territories. To check availability, please contact our Customer Service team
Per Shipment
46.00 USD
Residential Address
Get alerts and scheduling options for home deliveries.
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Residential Address
Customers shipping to a home or private residence can choose to activate specific delivery options by designating the delivery address as residential. For shipments designated as Residential Address, DHL Express will proactively notify the receiver via email or SMS about the shipment’s progress. Receivers can then select the delivery option that best suits their requirements via the On Demand Delivery website.
Per Shipment
5.30 USD
Direct Signature
When you want to be sure the package is in the right hands.
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Direct Signature
Upon customer’s request, DHL will obtain signature from the receiver or a representative at the delivery address. In case no one is at the delivery address, DHL will reattempt delivery.DSR shipments cannot be re-routed, dropped in a post box or left with the neighbor. The receiver is authorized to arrange an alternative delivery time at the same delivery address or to collect the shipment from a DHL owned service point.
Per Shipment
5.90 USD
Additional Services
GoGreen Climate Neutral
Ship climate neutral with DHL.
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GoGreen Climate Neutral
The service comprises the calculation of carbon emissions at shipment level through a specialized tool, the offsetting of those carbon emissions through DHL’s Carbon Management activities, and the annual certification of those offsetting activities by an accredited third party, Société Générale de Surveillance (SGS).
Per Kilogram

Export: 0.12 USD minimum and 0.06 USD per lb.

Import: 0.12 USD minimum and 0.06 USD per 0.5 kg.

Change of Billing
When changes to your billing invoice are required.
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Change of Billing
The Change of Billing service applies when a customer requests a change of defined billing information on an already issued invoice, which is not due to DHL Express’ fault and which will result in a reissuing of the invoice and, in case of account change, crediting of the old account and debiting of the new account.
Per Invoice
19.50 USD
Printed Invoice
Still need a paper invoice?
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Printed Invoice
Electronic Billing is the standard. Customer requesting a hard copy printed invoice are to be charged. A charge applies to every paper invoice provided.
Per Invoice
3.00 USD
Monthly Service Charge
For customers requiring regular DHL Express pickup service, a service charge will apply.
Per Month
60.00 USD
Non-Standard Pickup
DHL charges for pickups
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A charge will apply for customers who call their pickup requests in to Customer Service or request them via the web or shipping system. This charge will not apply if the shipment is dropped off at a DHL Express ServicePoint or dropbox location.
Per Pickup Stop
4.40 USD
More About Optional Services
More About Optional Services
  • Charges for Optional Services are in addition to applicable transportation charges.
  • Service availability is based on shipment and destination. All services may not be available in all areas.
  • Not all Optional Services are available for every shipment or in every country.
  • Services are subject to DHL Terms and Conditions, and/or as set forth on the waybill of the country of origin.
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