FAQs – Shipping Online
Weights and Dimensions
| Can I estimate the size and weight of a parcel? |
Accuracy is important, so if you have to estimate, try to be as accurate as possible.
- DHL reweighs and measures all parcels once they arrive at our service centers.
- If your estimated weight and dimensions are inaccurate, it may result in additional charges.
Packaging
| Can I use my own packaging when shipping with DHL? |
Yes. Packing your parcels with proper materials and care helps ensure shipments arrive safely and intact.
Printing Labels and Documents
| Why doesn’t the shipping label print screen open? |
Most browsers open a new tab or window to enable printing the PDF label. You may need to check your browser settings to make sure MyDHL+ is not blocked or is a trusted site.
Internet Explorer
- Open Settings/Internet Options
- Select Security tab
- Click the green checkmark Trusted Sites
- Click the Sites button
- Enter https://mydhl.express.dhl and click Add
Microsoft Edge
- On the Print screen, after you click Print, you will receive an alert that mydhl.express.dhl pop-up is being blocked.
- Click Always allow
If your browser settings are correct and you are still not able to get to the print screen, please contact us at 707 100 345 for Business Customers or +351 211 127 303 for Individual Customers.
| I don’t have a printer. Can I use MyDHL+ to create shipments online? |
Please only create shipments via MyDHL+ if you, your shipper or the person you’ve assigned a shipment to, have a printer to print shipping labels and documents.
- DHL couriers need all shipping labels, waybills and other shipping documents ready with parcels upon pickup.
- Our couriers do not bring pre-printed documentation or carry printers in their vehicles.
- If you have enrolled in our Paperless Trade feature to send digital customs invoices, printed shipping labels are required with each parcel.
| I don’t have a printer. Can I use MyDHL+ to create shipments online? |
Please only create shipments via MyDHL+ if you, your shipper or the person you’ve assigned a shipment to, have a printer to print shipping labels and documents.
- DHL couriers need all shipping labels, waybills and other shipping documents ready with parcels upon pickup.
- Our couriers do not bring pre-printed documentation or carry printers in their vehicles.
| I have created shipments but my printer stopped working. What should I do? |
Please contact Customer Service at 707 100 345 for Business Customers or +351 211 127 303 for Individual Customers
Canceling Shipments
| I need to cancel a shipment, what should I do? |
You can cancel the shipment in MyDHL+ if it is:
- Not already within the scheduled pickup time
- For a date in the future
Important! If it is already within the scheduled pickup time: Please contact Customer Service at 707 100 345 for Business Customers or +351 211 127 303 for Individual Customers.
| I need to cancel a shipment, what should I do? |
Please contact Customer Service at 707 100 345 for Business Customers or +351 211 127 303 for Individual Customers