Help and Support

Customs Clearance Support
Mon-Fri, 9:00 to 12:00 and 14:00 to 17:00
Business Customers
707 100 010
Individual Customers or International Calls
+351 309 302 802

Call Cost*
Business Customers
The cost of the call with billing per second from the first minute:
0.09 €/min – landline
0.13 €/min – mobile

Individual Customers or International Calls
The cost of the call depends on the tariff applied by your telecom operator for landline calls.

More Call Options

MyDHL+ Business Technical Support
Support for creating and managing online shipments in MyDHL+ for B2B customers
Mon-Fri 9:00 to 18:00

Businesses:
707 100 345
The cost of the call with billing per second from the first minute:
0.06 €/min – landline
0.11 €/min – mobile

Individual:
For questions about shipments, contact our Customer Support:
+351 211 127 207
The cost of the call depends on the tariff applied by telecom operator for landline calls.

Technical support online shipping solutions

No need to call. You can simply raise a request to our technical support team, use online chat or look through our self-help articles.

Holiday Hours

We're closed on these holidays.

New Year's Day	Jan 1
Good Friday	Apr 3
Easter	Apr 5
Freedom Day	Apr 25
Labour Day	May 1

Corpus Christi	Jun 4
Portugal Day	Jun 10
Assumption Day	Aug 15
Republic Day	Oct 5
All Saints Day	Nov 1
Restoration of Independence	Dec 1
Immaculate Conception	Dec 8
Christmas Day	Dec 25

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Holidays

DHL Office

ART’S – Business & Hotel Centre
Av. D. João II, nº 51, 4º
Parque das Nações
1990-085 Lisboa
Portugal

Get Technical Support

No need to call us. You can easily open a ticket to get technical support. One of our expert agents will respond to your inquiry promptly!

Get Technical Support

No need to call us. You can easily open a ticket to get technical support. One of our expert agents will respond to your inquiry promptly!