Important Information

When shipping, several regulations & policies must be observed. Therefore, DHL reserves the right to physically inspect any item tendered for carriage. Shipments lodged by our cash or credit card paying customers require 100% physical inspection. This policy is aligned with the legal and regulatory requirements of numerous governments and other regulatory authorities for the express delivery industry to ensure only legitimate shipments are processed.

Shipments may also be subject to other security control methods deemed necessary, such as Sniffer Dogs or X-ray without prior notice to the Shipper, Consignee and/or Payer.

Please note: As Items sent as gifts (Birthdays, Festive or Seasonal Celebrations etc.) are also subject to the same inspection(s) as noted above, Shippers are therefore advised not to wrap gifts or seal shipments upon tendering.

We apologize for any inconvenience and thank you for your understanding and cooperation.

Until further notice, DHL Express will not accept shipments of military items subject to national export (or extra-territorial re-export) controls. Customers will be notified as soon as the suspension is lifted.

This suspension does not include domestic shipments or shipments of licensed dual-use items.

If you are uncertain whether your shipment contains military items subject to national export controls, please contact your national licensing authority.

Following the current Covid-19 outbreak situation, we confirm that DHL Express continues to take all necessary measures to deal with this emergency and contain the risks of contagion, giving top priority to the health and safety of our people, our customers and anyone that interacts with our network.

Many customers in the past few days have requested that shipments be delivered without interpersonal contact and without manipulating the devices we use to sign the delivery. For this reason, to meet the needs of our customers and protect the safety of DHL customers and couriers, shipments are delivered without an obligation to sign.

Even in a time of particular difficulty, we continue to strive to guarantee our customers the best quality of service, thanks to the contribution of our people and, in particular, our Couriers and Receptionists, to whom we are very grateful.