Important Information
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Suspension of Controlled Military Item Shipments
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DHL Express does not accept international shipments of Controlled Military Items subject to export controls.
This suspension does not include domestic shipments of Controlled Military Items or international shipments of licensed dual-use items.
If you are uncertain whether your shipment contains military items subject to export controls, please contact your national licensing authority (and/or the licensing authority in the country of origin and destination of the military items) to verify.
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Fraudulent Messages Alert
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DHL has been alerted of the unauthorized use of its business name in SMS messages or emails asking receivers to download an application or access a link. We encourage you to let us know at your earliest convenience by sending a screenshot of the suspicious SMS with the phone number or forwarding the suspicious email to phishing-dpdhl@dhl.com. After reporting the fraudulent message, please delete it and under no circumstances should you download the application or click on the link.
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Important updates regarding DHL Express shipments to the United States with a customs value exceeding USD 800: Transit Time delays & withdrawal of temporary suspension of business-to-consumer (B2C) shipments
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- As of April 28th, 2025, DHL Express has withdrawn the temporary suspension of business-to-consumer (B2C) shipments to the United States with a customs value exceeding USD 800.
- This decision follows constructive dialogue between DHL and the U.S. government, who demonstrated a strong willingness to understand our operational and technical challenges, and who agreed that it was imperative to act quickly in the interest of U.S. consumers.
- Starting April 28th, 2025, the value thresholds for shipments being sent to the U.S. have been adjusted. Shipments valued between USD 800 and 2,500 can once again be cleared using the expedited informal entry process. This positive development will enable us to resume normal operations.
- Your shipments to the U.S. may still experience transit delays as we navigate the reintroduction of the service and while we clear the current backlog as soon as possible.
- Shipments – both B2B & B2C - with declarable customs value below USD 800 remain unaffected by these changes.
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Elevated Risk Service Update
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Effective: February 10, 2025, Shipments exported to or imported from the Democratic Republic of the Congo are subject to Elevated Risk surcharges.
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Fuel Surcharge Index Update
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The index for determining the DHL Express Fuel Surcharge will change effective February 1, 2025. Please visit our Fuel Surcharge page for more details.
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Fuel Surcharge Index Update
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The index for determining the DHL Express Day Definite Fuel Surcharge will change effective February 1, 2025. Please visit our Fuel Surcharge page for more details.
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Updated Liability Limits Terms & Conditions
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Effective: Dec 28, 2024, DHL Liability Limits terms will be updated to align with the International Civil Aviation Organization’s (ICAO) decision to increase the liability limits under the Montreal Convention. Compensation limits for cargo loss or damage will increase from 22 SDR/kg to 26 SDR/kg (~35 USD/kg).
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New Customs Regulations from Around the World
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Qatar - Change of Tariff Classification Structure View DetailsQatar - Change of Tariff Classification Structure
Kuwait - Change of Tariff Classification Structure View DetailsKuwait - Change of Tariff Classification Structure
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DHL Express Login Security Update
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Our login process is changing
We will be migrating existing users over to our new login system over the next few weeks. During this time, you will be asked to log in to MyDHL+ and then again into the new system. If you have cookies running for MyDHL+ on your computer this will be the only time you will have to login twice. If you do not use cookies, then you will be asked to login twice during this migration period. We apologize for any inconvenience this may cause during this time.
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Updates to DHL Express Services and Surcharges
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The new prices for DHL Express Services and Surcharges announced on December 1, 2024 will be effective January 1, 2025. Visit our Services and Surcharges pages for more information.
Optional Services - View Details
Customs Services - View Details
Surcharges - View Details
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Fuel Surcharge Index Update
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The index for determining the DHL Express Fuel Surcharge will change effective January 1, 2025. Please visit our Fuel Surcharge page for more details.
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New Customs Regulations from Around the World
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Turkey - Duty Threshold Changes View DetailsTurkey - Duty Threshold Changes
Fiji - De Minimis and VAT Changes for Personal Imports View DetailsFiji - De Minimis and VAT Changes for Personal Imports
Namibia - Commercial Invoice Requirements View DetailsNamibia - Commercial Invoice Requirements
Botswana - Import and Export Regulations Update View DetailsBotswana - Import and Export Regulations Update
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Demand Surcharge
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To ensure operational continuity during a period of high demand, DHL will be activating a Demand Surcharge (formerly known as Peak Season Surcharge) effective September 15, 2024 until January 31, 2025.
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New Customs Regulations from Around the World
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Philippines - Customs Regulatory Fees View DetailsPhilippines - Customs Regulatory Fees
Thailand - Import VAT Added Tax View DetailsThailand - Import VAT Added Tax
Angola - De Minimis and Formal Entry Changes View DetailsAngola - De Minimis and Formal Entry Changes
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New Customs Regulations from Around the World
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Kazakhstan - De Minimis for Duty and Import VAT View DetailsKazakhstan - De Minimis for Duty and Import VAT
Indonesia - Expanded Items List for Import Licenses and Origin Surveys View DetailsIndonesia - Expanded Items List for Import Licenses and Origin Surveys
Europe - Shipments To and Transiting Through European Union and Common Transit Convention Countries View DetailsEurope - Shipments To and Transiting Through European Union and Common Transit Convention Countries
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Emergency Situation Surcharge
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New Customs Regulations from Around the World
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El Salvador - Import Permit Exemptions View DetailsEl Salvador - Import Permit Exemptions
Oman - Identification Required for Shipments to Oman View DetailsOman - Identification Required for Shipments to Oman
United Kingdom - Health Certificate Requirements View DetailsUnited Kingdom - Health Certificate Requirements
Brazil - International Online Seller Duty Exemption View DetailsBrazil - International Online Seller Duty Exemption
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New Customs Regulations from Around the World
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Norway - Shipment Tax Collection View DetailsNorway - Shipment Tax Collection
Norway - International Online Sellers/E-platforms VAT Registration View DetailsNorway - International Online Sellers/E-platforms VAT Registration
Morocco - Tax Identification Number View DetailsMorocco - Tax Identification Number
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Indonesia – Imports
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International Online Marketplace Registration View DetailsInternational Online Marketplace Registration
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Malaysia – Imports
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International Online Marketplace Registration and Tax Collection View DetailsInternational Online Marketplace Registration and Tax Collection
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European Union and United Kingdom – Imports
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Iron and Steel Processed Goods View DetailsIron and Steel Processed Goods
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European Union – Imports
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The European Union (EU) has introduced a new regulation known as Carbon Border Adjustment Mechanism (CBAM). Carbon Border Adjustment Mechanism (CBAM) View Details
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Jersey – Imports
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Online Retailers Collect Good and Services Tax Online Retailers Collect Good and Services TaxView Details
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MyDHL+ Features Help You!
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Take advantage of MyDHL+ features to help accurately describe the items in your shipment – critical for speedy customs clearance!
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Shipments to Ireland Will Require City and Postcode
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As of July 2, 2023, when creating a shipment to Ireland in MyDHL+ and DHL Express shipping solutions
- City and postcode will be required for the Recipient address
For DHL Express high-volume shippers and accounts that have integrated systems, Ireland’s Eircode system allows searches by city/postcode combinations
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New Customs Regulations from Around the World
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Argentina - Formal Clearance Value Reduced Formal Clearance Value ReducedView Details
Portugal - Low Value Shipment VAT Low Value Shipment VATView Details
Kenya - Anti-Counterfeit Import Permit Anti-Counterfeit Import PermitView Details
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United Arab Emirates – Imports
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Customs Invoice Validation Requirements Customs Invoice Validation RequirementsView Details
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DHL Service Resumed
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We have resumed limited outbound services from select locations in Ukraine to other countries.
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Coming Soon – Changes to Help with Speedy Customs Clearance
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DHL Service Suspensions
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We have temporarily suspended DHL Express shipments to and from Belarus and for inbound and domestic shipments to/within Russia.
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New Customs Clearance Notification Service
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As of 12 Sept 2021, Qatar customs authorities require the following documents from receivers for each personal shipment shipped to Qatar.
- Qatar Citizens and Residents: copy of Qatar Identification Document (QID)
- Visitors: copy of passport photo page
To facilitate the customs clearance process, DHL will be implementing a new service that allows receivers to quickly submit the required missing documentation. Receivers of the shipment will be notified by SMS and email regarding documents required for clearance, and will be provided with access and instructions on how to upload missing documents.