Important Information

DHL has been alerted of the unauthorized use of its business name in SMS messages asking receivers to download an application with the extension '.apk'. We encourage you to let us know at your earliest convenience by sending a screenshot of the suspicious SMS to phishing-dpdhl@dhl.com, include the suspicious phone number in the message. After reporting the fraudulent message, please delete it and under no circumstance should you download the application.

View more information on fraud awareness

As of 12 Sept 2021, Qatar customs authorities require the following documents from receivers for each personal shipment shipped to Qatar.

  • Qatar Citizens and Residents: copy of Qatar Identification Document (QID)
  • Visitors: copy of passport photo page

To facilitate the customs clearance process, DHL will be implementing a new service that allows receivers to quickly submit the required missing documentation. Receivers of the shipment will be notified by SMS and email regarding documents required for clearance, and will be provided with access and instructions on how to upload missing documents.

Until further notice, DHL Express will not accept shipments of military items subject to national export (or extra-territorial re-export) controls. Customers will be notified as soon as the suspension is lifted.

This suspension does not include domestic shipments or shipments of licensed dual-use items.

If you are uncertain whether your shipment contains military items subject to national export controls, please contact your national licensing authority.

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