Complaint? Compliment?

Go Straight to the Top!

Understanding how you feel about the service you’ve received – good or bad – is vital in helping us shape our business to serve you better.
  • At DHL Express we are committed to providing great quality service and we strive to get it right first time, every time! Occasionally, however, our service does not live up to the high standards that you’ve come to expect from us.  If this is the case, our management wants to hear your complaints first-hand.
  • Of course thousands of customers rely on DHL every day for their delivery needs and if we’ve really impressed you, we’d like to hear about that too!
Xavier Delalande, Country Manager
"We must put our customers first and constantly improve their experience with DHL in all our interactions. Our strength lies in our daily commitment to excellence!"
Sandrine Bergonzi, Head of Customer Service
The customer is at the heart of our priorities, our goal is to be part of his success.
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