Help and Support

My VIP Care and Support Center

Shipping Advice

Customs Clearance Advice

FAQs

What Can I Ship?

View guidelines and restrictions about the items you want to ship to and from various countries.

Packing with Care

Pack your shipments for the journey. Follow our packing advice and tips and your shipment recipients will thank you!

The Journey of a Package

Watch how your package travels with DHL and learn how we can help you with each step of the journey.

What Documents Do I Need?

Get information and advice about the documents needed to accompany your shipment.

The Customs Process

Find out how DHL Express fits into the wider picture of the customs clearance process.

Duties and Taxes

Get tips to understanding duties and taxes when transporting goods across international borders.

Customs Clearance

Understand how our optimized processes and your shipment details play a critical role in the speedy clearance process.

Importing Food to the US

Follow FDA guidelines to ensure speedy customs clearance when shipping food to the US.

Terms of Trade

Understanding Incoterms® rules – standardized trade terms for international trading.

Customs Regulatory Updates

Stay up-to-date on important customs regulations.

Shipping Online

Courier Pickups

Tracking and Monitoring

Duties and Taxes

Return Shipments

Payment and Billing

Email Us

How Can We Help?

Tracking	Customer Service
General Inquiry

Complaint? Compliment?

Go straight to the top and tell Xavier Delalande, Country Manager

Go Straight to the Top!

Chat With Us

Our Digital Assistant is available 24/7 to answer your questions.

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Call Us

Customer Service

+262 262 48 43 80

Questions and support for shipment status, delivery and courier pickups.

Holiday Hours

We're closed on these holidays.

New year	Jan 1
Easter Monday	Apr 18
Labor day	May 01
Victory day	May 08
Ascension	May 26

Whit Monday	Jun 06
National Day	Jul 14
Assumption	Aug 15
All saint day	Nov 01
Armistice	Nov 11
Abolition slave	Dec 20
Christmas	Dec 25

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Holidays

Hours of Operation

Monday – Friday: 8:00 AM - 12:30 PM and 2:00 PM - 5:00 PM

Saturday: Closed

Sunday: Closed

DHL Office

DHL International (Reunion)
12 Rue Helene Boucher
Ilot 2, Zone Aeroportuaire
Saint Exupery
STE MARIE
97438

Get Technical Support

No need to call us. You can easily open a ticket to get technical support. One of our expert agents will respond to your inquiry promptly!

Get Technical Support

No need to call us. You can easily open a ticket to get technical support. One of our expert agents will respond to your inquiry promptly!