Help and Support

My VIP Care and Support Center

Shipping Advice

Customs Clearance Advice

FAQs

What Can I Ship?

View guidelines and restrictions about the items you want to ship to and from various countries.

Packing with Care

Pack your shipments for the journey. Follow our packing advice and tips and your shipment recipients will thank you!

The Journey of a Package

Watch how your package travels with DHL and learn how we can help you with each step of the journey.

What Documents Do I Need?

Get information and advice about the documents needed to accompany your shipment.

The Customs Process

Find out how DHL Express fits into the wider picture of the customs clearance process.

Duties and Taxes

Get tips to understanding duties and taxes when transporting goods across international borders.

Customs Clearance

Understand how our optimized processes and your shipment details play a critical role in the speedy clearance process.

Importing Food

Follow FDA guidelines to ensure speedy customs clearance when shipping food to the US.

Terms of Trade

Understanding Incoterms® rules – standardized trade terms for international trading.

Customs Regulatory Updates

Stay up-to-date on important customs regulations.

Shipping Online

Courier Pickups

Tracking and Monitoring

Email Us

How Can We Help?

Tracking	Customer Service
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Claims

Complaint? Compliment?

Go straight to the top and tell Fionn Herriott, Country Manager

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Learn more about WhatsApp

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Our Digital Assistant is available 24/7 to answer your questions.

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Call Us

Customer Service

381 11 310 55 00

+381 22 366 000

Questions and support for shipment status, delivery and courier pickups.

Technical support online shipping solutions

No need to call. You can simply raise a request to our technical support team, use online chat or look through our self-help articles.

Holiday Hours

We're closed on these holidays.

New Year's Day	Jan 1-3
Orthodox Christmas	Jan 7
Sovereignty Day of Serbia holiday	Feb 15
Sovereignty Day of Serbia holiday	Feb 16
Orthodox Easter Friday	Apr 14

Orthodox Easter Monday	Apr 17
Labor Day	May 1-2
Victory Day in First World War	Nov 11

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Holidays

Hours of Operation

Customer Service
Monday – Friday: 08:00-18:00

Saturday: Closed

Sunday: Closed

DHL Office

DHL International Beograd d.o.o.
Jurija Gagarina 36v
11070 Novi Beograd

Get Technical Support

No need to call us. You can easily open a ticket to get technical support. One of our expert agents will respond to your inquiry promptly!

Fraud Awareness

Watch for potential misuse of our brand.

Get Technical Support

No need to call us. You can easily open a ticket to get technical support. One of our expert agents will respond to your inquiry promptly!