Help and Support

My VIP Care and Support Center

Shipping Advice

Customs Clearance Advice

FAQs

What Can I Ship?

View guidelines and restrictions about the items you want to ship to and from various countries.

Packing with Care

Pack your shipments for the journey. Follow our packing advice and tips and your shipment recipients will thank you!

The Journey of a Package

Watch how your package travels with DHL and learn how we can help you with each step of the journey.

What Documents Do I Need?

Get information and advice about the documents needed to accompany your shipment.

Receiving a Shipment?

Guidelines for identification and documents to receive a shipment

The Customs Process

Find out how DHL Express fits into the wider picture of the customs clearance process.

Duties and Taxes

Get tips to understanding duties and taxes when transporting goods across international borders.

Customs Clearance

Understand how our optimized processes and your shipment details play a critical role in the speedy clearance process.

Importing Food to the US

Follow FDA guidelines to ensure speedy customs clearance when shipping food to the US.

Terms of Trade

Understanding Incoterms® rules – standardized trade terms for international trading.

Customs Regulatory Updates

Stay up-to-date on important customs regulations.

Shipping Online

Courier Pickups

Tracking and Monitoring

Duties and Taxes

Return Shipments

Payment and Billing

Email Us

How Can We Help?

Tracking	Customer Service
Sales	Billing
Claims

Complaint? Compliment?

Go straight to the top and tell Anna Klinskova
Managing Director DHL Express Russia

Go Straight to the Top!

Call Us

Customer Service

8 (800) 7000-345

+7 (495) 956 1000 – calls from Moscow

Questions and support for shipment status, delivery and courier pickups.

Technical support online shipping solutions

No need to call. You can simply raise a request to our technical support team, use online chat or look through our self-help articles.

Fraud Awareness

Watch for potential misuse of our brand.

Holidays

New Year Holidays	Jan 1 - 6, 8
Christmas	Jan 7
Defender of the Motherland Day	Feb 21 - 23
International Women's Day	Mar 8
Spring and Labour Day	May 1 - 3

Victory Day	May 9 - 10
Russia Day	Jun 12 - 14
National Day of Unity	Nov 4 - 5
New Year Holidays	Dec 31

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Holidays

DHL Office

ZAO DHL International Russia
8th Marta Street, 14
127083, Moscow

Get Technical Support

No need to call us. You can easily open a ticket to get technical support. One of our expert agents will respond to your inquiry promptly!