Help and Support

My VIP Care and Support Center

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Customer Service


Questions and support for shipment status, delivery and courier pickups.
Holiday Hours
We're closed on these holidays.
New Year's Day
Jan 1
Independence Day
Apr 4
Easter Monday
Apr 5
Labour Day
May 1
Ascension Day
May 13
May 13
Whit Monday
May 24
Mother's Day
May 30
Father's Day
Jun 20
Jul 20
Assumption of Mary
Aug 15
Aug 19
Grand Magal de Touba
Sep 26
Oct 19
All Saints' Day
Nov 1
Dec 25
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Hours of Operation
Hours of Operation
Monday – Thursday: 08:00 -18:30
Friday: 08:00 -19:00
Saturday: 08:30 -12:00
Sunday: Closed
DHL Office
DHL Office
DHL Senegal S.A.R.L.
Rue FX Rue Leon Gontran Damas
Fann Residence

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No need to call us. You can easily open a ticket to get technical support. One of our expert agents will respond to your inquiry promptly!

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