Help and Support

Shipping Advice

Customs Clearance Advice

FAQs

Contact Us

What Can I Ship?

View guidelines and restrictions about the items you want to ship to and from various countries.

Packing with Care

Pack your shipments for the journey. Follow our packing advice and tips and your shipment recipients will thank you!

The Journey of a Package

Watch how your package travels with DHL and learn how we can help you with each step of the journey.

What Documents Do I Need?

Get information and advice about the documents needed to accompany your shipment.

The Customs Process

Find out how DHL Express fits into the wider picture of the customs clearance process.

Duties and Taxes

Get tips to understanding duties and taxes when transporting goods across international borders.

Customs Clearance

Understand how our optimized processes and your shipment details play a critical role in the speedy clearance process.

Importing Food

Follow FDA guidelines to ensure speedy customs clearance when shipping food to the US.

Understanding Incoterms® rules – standardized trade terms for international trading.

Customs Regulatory Updates

Stay up-to-date on important customs regulations.

Shipping Online

Courier Pickups

Tracking and Monitoring

Duties and Taxes

Return Shipments

Payment and Billing

Account Protection

Call Us

Customer Service

+252 61 5559998

+252 61 5559990, +252 61 5183818 or +252 61 5857799

Questions and support for shipment status, delivery and courier pickups.

Complaint? Compliment?

Go straight to the top and tell Amir A. Issa, Country Manager, DHL Express Somalia

Go Straight to the Top!

Hours of Operation

Monday – Friday: 08:00 – 17:00

Saturday: 08:00 – 12:30

Sunday: 08:00 – 17:00

DHL Express - Mogadishu
Amir Tours and Travel Ltd.
Kilometre Four
Maka Al-Mukarama St
Mogadishu

Technical support online shipping solutions

No need to call. You can simply raise a request to our technical support team, use online chat or look through our self-help articles.