DHL Express

Important Information

Cosmetics, medicines, supplements, personal medical equipment and food require license to import and approval from Food & Drug Association (FDA) and must proceed through the formal customs clearance. Prior to any Customs formalities all consignees must register with Thai Customs Department and nominate DHL Express (Thailand) Ltd as customs clearance broker. To speed up the registration process, consignee is recommended to personally present their original passport/ID to Thai Customs at Suvarnabhumi Airport Cargo Clearance Customs Office, otherwise the registration process may take up to 3-4 days. For non-Thai Nationals FDA also requires work permit and the latest entry stamp or visa.
For personal use purposes, all above commodities are required to get the FDA exemption approval to import. Due to procedural requirements and pandemic, clearance lead time can be from 10-20 days. An affidavit letter explaining the items are not for commercial use is required. The limitation for personal use is as follows:
  • Supplements : reasonable quantities allowed for 1 month consumption only.
  • Medicines : reasonable quantities allowed and requires an original doctor's prescription (from a Thai doctor) to confirm the patient was examined & prescribed such medication.
  • Medical equipment : i.e. massager, personal test kits, any gadgets that can measure blood pressure or heart rate and etc., 1 item allowed and requires a doctor's certificate (from a Thai doctor) to confirm the patient needs this equipment for well-being.
  • Cosmetics: 6 pieces allowed
  • Food : reasonable quantities allowed
Note : COVID Test Kit and COVID vaccine is prohibited to import by individuals.
Shipments exceeding above stipulated limits require import license. Shipments without the required license/FDA Exemption or shipments in the custody of the DHL customs bond for more than 30 days may risk being destroyed 

DHL has been alerted of the unauthorized use of its business name in SMS messages asking receivers to download an application with the extension '.apk'. We encourage you to let us know at your earliest convenience by sending a screenshot of the suspicious SMS to phishing-dpdhl@dhl.com, include the suspicious phone number in the message. After reporting the fraudulent message, please delete it and under no circumstance should you download the application.

View more information on fraud awareness

Until further notice, DHL Express will not accept shipments of military items subject to national export (or extra-territorial re-export) controls. Customers will be notified as soon as the suspension is lifted.

This suspension does not include domestic shipments or shipments of licensed dual-use items.

If you are uncertain whether your shipment contains military items subject to national export controls, please contact your national licensing authority.

Shipping hygienic masks is temporarily suspended on MyDHL+, effective immediately from 19 February 2020 until further notice. With current Covid-19 epidemic situation in China, please expect service delay in Dalian and Tsing Dao. Service in Wuhan remains suspended.
Latest Network Updates
View updates from Deutsche Post DHL Group Coronavirus task force.

Given the significant impacts of COVID-19 on the global aviation industry and in order to help us maintain reliable and high quality delivery services for you and your customers, DHL Express introduced a temporary Emergency Situation Surcharge in early April.

Since the onset of this global pandemic, DHL teams have been working around the clock, adapting and adjusting the operations of our global network to align with new developments, regulatory requirements and constant changes in capacity and demand.

As market conditions continue to evolve with the ongoing COVID-19 situation, the Emergency Situation Surcharge (ESS) will be adjusted effective August 24, 2020.


We will make an adjustment for the following origin/destination combinations, and this adjustment reflects changes in market dynamics, air capacity availability and operational restrictions imposed related to COVID-19 measures from local governments:

  • Origins China, Hong Kong and rest of Asia to destination Australia and New Zealand:
    From THB 57.00 p/kg to THB 70.00 p/kg

Please note that this adjustment only affects shipments billed in Asia.

Below, you will find the details for the adjusted surcharge per origin and destination combination.

Charge in THB per KG

DHL Express Emergency Situation Surcharge as of August 24, 2020
  Destination Country/Region
Origin
Country
/ Region		 Hong Kong*
& China		 Australia
& New
Zealand***		 Rest of Asia** Europe Americas Rest of World
China 31 THB 70 THB 31 THB 31 THB 31 THB 31 THB
Hong Kong* 31 THB 70 THB 31 THB 31 THB 31 THB 31 THB
Rest of Asia** 31 THB 70 THB 31 THB 7 THB 7 THB 7 THB
Europe 7 THB 7 THB 7 THB 7 THB 7 THB 7 THB
Americas 7 THB 7 THB 7 THB 7 THB 7 THB 7 THB
Rest of World 7 THB 7 THB 7 THB 7 THB 7 THB 7 THB

* Hong Kong and Macau

** Rest of Asia (Asia excluding China and Hong Kong) = Bangladesh, Brunei, Bhutan, Cook Islands, Fiji, Indonesia, India, Japan, Cambodia, Kiribati, South Korea, Laos, Sri Lanka, Myanmar, Maldives, Malaysia, Mongolia, New Caledonia, Nepal, Nauru, Niue, North Korea, Tahiti, Papua New Guinea, Philippines, Pakistan, Solomon Islands, Singapore, Thailand, Timor Leste, Tonga, Tuvalu, Taiwan, Vietnam, Vanuatu, Samoa. Australia, and New Zealand as origin only.

***All shipments from Australia/New Zealand/Papua New Guinea to Australia/New Zealand/Papua New Guinea will be charged THB 7/kg regardless of billing location.

Charge in THB per KG

DHL Express Emergency Situation Surcharge Applied since July 1, 2020
  Destination Country/Region
Origin
Country
/ Region		 Hong Kong*
& China		 Australia
& New
Zealand***		 Rest of Asia** Europe Americas Rest of World
China 31 THB 31 THB 31 THB 31 THB 31 THB 31 THB
Hong Kong* 31 THB 31 THB 31 THB 31 THB 31 THB 31 THB
Rest of Asia** 31 THB 31 THB 31 THB 7.00 THB 7 THB 7 THB
Europe 7 THB 7 THB 7 THB 7 THB 7 THB 7 THB
Americas 7 THB 7 THB 7 THB 7 THB 7 THB 7 THB
Rest of World 7 THB 7 THB 7 THB 7 THB 7 THB 7 THB
* Hong Kong and Macau

** Rest of Asia (Asia excluding China and Hong Kong) = Bangladesh, Brunei, Bhutan, Cook Islands, Fiji, Indonesia, India, Japan, Cambodia, Kiribati, South Korea, Laos, Sri Lanka, Myanmar, Maldives, Malaysia, Mongolia, New Caledonia, Nepal, Nauru, Niue, North Korea, Tahiti, Papua New Guinea, Philippines, Pakistan, Solomon Islands, Singapore, Thailand, Timor Leste, Tonga, Tuvalu, Taiwan, Vietnam, Vanuatu, Samoa. Australia, and New Zealand as origin only.

***All shipments from Australia/New Zealand/Papua New Guinea to Australia/New Zealand/Papua New Guinea will be charged THB 7/kg regardless of billing location.
In what circumstances will the surcharge apply?

The Emergency Situation Surcharge will continue to be applicable to all Time Definite International (TDI) shipments.

The ESS will not be applicable to Day Definite International (DDI – road) or Time Definite Domestic (TDD) shipments. Life Sciences and Healthcare customers and DHL Medical Express (WMX) shipments continue to be exempt from the ESS.

We kindly ask you to ensure that your invoice approval cycles and processes have been updated accordingly, to avoid any delays.

Please note that the Emergency Situation Surcharge is a temporary charge, which allows us to cover part of the operating cost increases and the necessary air network adjustments. We will continue to evaluate and adjust the ESS as market conditions evolve for the duration of this emergency situation.

If you have any questions, please reach out to your local DHL representative.

When shipping, several regulations & policies must be observed. Therefore, DHL reserves the right to physically inspect any item tendered for carriage. Shipments lodged by our cash or credit card paying customers require 100% physical inspection. This policy is aligned with the legal and regulatory requirements of numerous governments and other regulatory authorities for the express delivery industry to ensure only legitimate shipments are processed.

Shipments may also be subject to other security control methods deemed necessary, such as Sniffer Dogs or X-ray without prior notice to the Shipper, Consignee and/or Payer.

Please note: As Items sent as gifts (Birthdays, Festive or Seasonal Celebrations etc.) are also subject to the same inspection(s) as noted above, Shippers are therefore advised not to wrap gifts or seal shipments upon tendering.

We apologize for any inconvenience and thank you for your understanding and cooperation.

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