Important Information

The index for determining the DHL Express Fuel Surcharge will change effective March 1, 2023. Please visit our Fuel Surcharge page for more details.

DHL has been alerted of the unauthorized use of its business name in SMS messages asking receivers to download an application with the extension '.apk'. We encourage you to let us know at your earliest convenience by sending a screenshot of the suspicious SMS to, include the suspicious phone number in the message. After reporting the fraudulent message, please delete it and under no circumstance should you download the application.

View more information on fraud awareness

De Minimis Value Reduced De Minimis Value ReducedView Details
We have resumed limited outbound services from select locations in Ukraine to other countries.
Morocco - Formal Declaration Required for Ecommerce Shipments Formal Declaration Required for Ecommerce ShipmentsView Details
Singapore - Goods and Services Tax (GST) Collection of Low Value Goods by Overseas Vendors Goods and Services Tax (GST) Collection of Low Value Goods by Overseas VendorsView Details
Turkey - Value Added Tax Value Added TaxView Details
United States of America - Products Originating in China’s Xinjiang Uyghur Autonomous Region Products Originating in China’s Xinjiang Uyghur Autonomous RegionView Details
Shipments To and Transiting Through EU, Norway and Switzerland - Electronic Security Screening Electronic Security ScreeningView Details
We have temporarily suspended DHL Express shipments to and from Belarus and for inbound and domestic shipments to/within Russia.
  • Import of Food, Cosmetics, Medicines, Supplements & Personal Medical Equipment by private individuals for personal use must get Food & Drug Administration (FDA) of Thailand exemption approval – duration minimum 3 days. An affidavit letter explaining the items are not for commercial use is required.

  • Due to pandemic, exemption approval process may take between 3-5 days.
  • Prior to any Customs formalities, private Individuals must register with the Thai Customs Department and nominate DHL Express (Thailand) Ltd as customs clearance broker.

For Thai Nationals
Register at Customs Trader Portal

Registrants must provide identity verification via an online application (Pao-Tang), or at any branches of Krungthai Bank branches or ATMs.

For non-Thai nationals
Require original passport/ID, work permit and the latest Entry Stamp Visa (This may take up to 3-4 days)

For further information, contact DHL Customs Clearance Department.

The limitation for personal use is as follows:

  • Food: reasonable quantities allowed.

  • Cosmetics: 6 pieces allowed.

  • Medicines: reasonable quantities allowed and requires an original doctor's prescription (from a Thai doctor) to confirm the patient was examined & prescribed such medication.

  • Supplements: reasonable quantities allowed for 1 month consumption only.

  • Medical equipment: i.e. massager, personal test kits, any gadgets that can measure blood pressure or heart rate and etc., 1 item allowed and requires a doctor's certificate (from a Thai doctor) to confirm the patient needs this equipment for well-being.

Note: COVID Test Kit and COVID vaccine is prohibited to import by individuals.

Shipments exceeding above stipulated limits require import license. Shipments without the required license/FDA Exemption or shipments in the custody of the DHL customs bond for more than 30 days may risk being destroyed.

When shipping, several regulations & policies must be observed. Therefore, DHL reserves the right to physically inspect any item tendered for carriage. Shipments lodged by our cash or credit card paying customers require 100% physical inspection. This policy is aligned with the legal and regulatory requirements of numerous governments and other regulatory authorities for the express delivery industry to ensure only legitimate shipments are processed.

Shipments may also be subject to other security control methods deemed necessary, such as Sniffer Dogs or X-ray without prior notice to the Shipper, Consignee and/or Payer.

Please note: As Items sent as gifts (Birthdays, Festive or Seasonal Celebrations etc.) are also subject to the same inspection(s) as noted above, Shippers are therefore advised not to wrap gifts or seal shipments upon tendering.

We apologize for any inconvenience and thank you for your understanding and cooperation.

Until further notice, DHL Express will not accept shipments of military items subject to national export (or extra-territorial re-export) controls. Customers will be notified as soon as the suspension is lifted.

This suspension does not include domestic shipments or shipments of licensed dual-use items.

If you are uncertain whether your shipment contains military items subject to national export controls, please contact your national licensing authority.

Shipping hygienic masks is temporarily suspended on MyDHL+, effective immediately from 19 February 2020 until further notice. With current Covid-19 epidemic situation in China, please expect service delay in Dalian and Tsing Dao. Service in Wuhan remains suspended.
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