Help and Support

My VIP Care and Support Center

My VIP Care and Support Center

Call Us
Customer Service

0800-769-888 (Toll free)

+886-2-2503-8378 (overseas)
Questions and support for shipment status, delivery and courier pickups.
More Call Options
More Call Options

General Shipping
24-hours 0800-769-888 (Toll free)
+886-2-2503-8378 (overseas)

Billing and Invoicing
Mon - Fri: 08:30 – 17:30
Sat, Sun, PH: Closed
(02)2182-6868

Technical Support for Online Shipping Tools
Mon - Fri: 0830 – 17:30
Sat, Sun, PH: Closed
(02)2182-6838

Shipment Claims
24-hours 0800-769-888 (Toll free)
+886-2-2503-8378 (overseas)

Custom Clearance
Mon - Fri: 08:30 – 17:30
Sat, Sun, PH: Closed

Holiday Hours
We’re closed on these holidays
New Year's Day
Jan 1
Chinese New Year Make-Up Holiday
Feb 10
Chinese New Year's Eve
Feb 11
The Chinese New Year Day
Feb 12
The 2nd Day of the Chinese New Year
Feb 13
The 3rd Day of the Chinese New Year
Feb 14
The 4th Day of the Chinese New Year
Feb 15
The 5th Day of the Chinese New Year
Feb 16
228 Peace Memorial Day
Feb 28
228 Peace Memorial Day Make-Up Holiday
Mar 1
Tomb Sweeping Day Make-Up Holiday
Apr 2
Tomb Sweeping Day
Apr 4
Tomb Sweeping Day Make-Up Holiday
May 1
Labor Day
May 1
Dragon Boat Festival
Jun 14
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Hours of Operation
Hours of Operation
Monday – Friday: 08:30 – 17:30
Saturday: Closed
Sunday: Closed
DHL Office
DHL Office
Head Office:
82, Sec. 2, Jian Guo N. Rd.
Jhongshan Dist.
Taipei 10416, Taiwan, R.O.C.
02-2503-6858

Get Technical Support

No need to call us. You can easily open a ticket to get technical support. One of our expert agents will respond to your inquiry promptly!

Get Technical Support

No need to call us. You can easily open a ticket to get technical support. One of our expert agents will respond to your inquiry promptly!

Get Technical Support

No need to call us. You can easily open a ticket to get technical support. One of our expert agents will respond to your inquiry promptly!

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