Help and Support

My VIP Care and Support Center

My VIP Care and Support Center

Shipping Advice

Customs Clearance Advice

FAQs

Contact Us

What Can I Ship?

View guidelines and restrictions about the items you want to ship to and from various countries.

Packing with Care

Pack your shipments for the journey. Follow our packing advice and tips and your shipment recipients will thank you!

The Journey of a Package

Watch how your package travels with DHL and learn how we can help you with each step of the journey.

What Documents Do I Need?

Get information and advice about the documents needed to accompany your shipment.

The Customs Process

Find out how DHL Express fits into the wider picture of the customs clearance process.

Duties and Taxes

Get tips to understanding duties and taxes when transporting goods across international borders.

Importing Food to the US

Follow FDA guidelines to ensure speedy customs clearance when shipping food to the US.

Customs Terms of Trade

Understanding Incoterms® rules – standardized trade terms for international trading.

Shipping Online

Courier Pickups

Tracking and Monitoring

Duties and Taxes

Return Shipments

Payment and Billing

Email Us

How Can We Help?

Customer Service

More Email Options

More Email Options

Billing and Invoicing
Technical Support for Online Shipping Tools
Customs Clearance

Call Us

Customer Service

0800-769-888 (Toll free)

+886-2-2503-8378 (overseas)

Questions and support for shipment status, delivery and courier pickups.

More Call Options

More Call Options

General Shipping
24-hours 0800-769-888 (Toll free)
+886-2-2503-8378 (overseas)

Billing and Invoicing
Mon - Fri: 08:30 – 17:30
Sat, Sun, PH: Closed
(02)2182-6868

Technical Support for Online Shipping Tools
Mon - Fri: 0830 – 17:30
Sat, Sun, PH: Closed
(02)2182-6838

Shipment Claims
24-hours 0800-769-888 (Toll free)
+886-2-2503-8378 (overseas)

Custom Clearance
Mon - Fri: 08:30 – 17:30
Sat, Sun, PH: Closed

Holiday Hours

We're closed on these holidays.

New Year's Day	Jan 1
Chinese New Year Make-Up Holiday	Feb 10
Chinese New Year's Eve	Feb 11
The Chinese New Year Day	Feb 12
The 2nd Day of the Chinese New Year	Feb 13

The 3rd Day of the Chinese New Year	Feb 14
The 4th Day of the Chinese New Year	Feb 15
The 5th Day of the Chinese New Year	Feb 16
228 Peace Memorial Day	Feb 28
228 Peace Memorial Day Make-Up Holiday	Mar 1
Tomb Sweeping Day Make-Up Holiday	Apr 2
Tomb Sweeping Day	Apr 4
Tomb Sweeping Day Make-Up Holiday	Apr 30
Labor Day Make-Up Holiday	Apr 30
Labor Day	May 1
Dragon Boat Festival	Jun 14
Mid-Autumn Festival Make-Up Holiday	Sep 20
Mid-Autumn Festival	Sep 21
Double Tenth Day	Oct 10
Double Tenth Day Make-Up Holiday	Oct 11
New Year's Day Make-Up Holiday	Dec 31
New Year's Day	Jan 1

Hours of Operation

Hours of Operation

Monday – Friday: 08:30 – 17:30

Saturday: Closed

Sunday: Closed

Head Office:
82, Sec. 2, Jian Guo N. Rd.
Jhongshan Dist.
Taipei 10416, Taiwan, R.O.C.

02-2503-6858

Get Technical Support

No need to call us. You can easily open a ticket to get technical support. One of our expert agents will respond to your inquiry promptly!

Get Technical Support

No need to call us. You can easily open a ticket to get technical support. One of our expert agents will respond to your inquiry promptly!

Get Technical Support

No need to call us. You can easily open a ticket to get technical support. One of our expert agents will respond to your inquiry promptly!