Help and Support

My VIP Care and Support Center

Shipping Advice

Customs Clearance Advice

FAQs

What Can I Ship?

View guidelines and restrictions about the items you want to ship to and from various countries.

Packing with Care

Pack your shipments for the journey. Follow our packing advice and tips and your shipment recipients will thank you!

The Journey of a Package

Watch how your package travels with DHL and learn how we can help you with each step of the journey.

What Documents Do I Need?

Get information and advice about the documents needed to accompany your shipment.

MyDHL+ Guides and Tips

Helpful guides and tips for using MyDHL+

The Customs Process

Find out how DHL Express fits into the wider picture of the customs clearance process.

Duties and Taxes

Get tips to understanding duties and taxes when transporting goods across international borders.

Customs Clearance

Understand how our optimized processes and your shipment details play a critical role in the speedy clearance process.

Importing Food to the US

Follow FDA guidelines to ensure speedy customs clearance when shipping food to the US.

Terms of Trade

Understanding Incoterms® rules – standardized trade terms for international trading.

Customs Regulatory Updates

Stay up-to-date on important customs regulations.

Shipping Online

Courier Pickups

Tracking and Monitoring

Email Us

How Can We Help?

Shipment Tracking

Customer Service

More Email Options

Billing and Invoicing
Technical Support for Online Shipping Tools
Customs Clearance

Chat with us on LINE

Simply add us via https://lin.ee/6PCosyR
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Chat With Us

Our Digital Assistant and Live Advisor is available 24/7 to answer your questions.

Chat Now!

Call Us

Customer Service

0800-769-888 (Toll free)

+886-2-2503-8378 (overseas)

Questions and support for shipment status, delivery and courier pickups.

More Call Options

General Shipping
Mon - Fri: 24-hours
Sat: 08:00 – 17:00
Sun: Closed
0800-769-888 (Toll free)
+886-2-2503-8378 (overseas)

Billing and Invoicing
Mon - Fri: 08:30 – 17:30
Sat, Sun, PH: Closed
(02)2182-6868

Technical Support for Online Shipping Tools
Mon - Fri: 0830 – 17:30
Sat, Sun, PH: Closed
(02)2182-6838

Shipment Claims
Mon - Fri: 24-hours
Sat: 08:00 – 17:00
Sun: Closed
0800-769-888 (Toll free)
+886-2-2503-8378 (overseas)

Custom Clearance
Mon - Fri: 08:30 – 17:30
Sat, Sun, PH: Closed
(03)398-1288

Technical support online shipping solutions

No need to call. You can simply raise a request to our technical support team, use online chat or look through our self-help articles.

Holiday Hours

We're closed on these holidays.

New Year's Day	Jan 1
Chinese New Year	Feb 8 - 14
228 Peace Memorial Day	Feb 28
Tomb Sweeping Day	Apr 4 - 5
Labor Day	May 1

Dragon Boat Festival	Jun 10
Mid-Autumn Festival	Sep 17
Double Tenth Day	Oct 10

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Holidays

Hours of Operation

Monday – Friday: 08:30 – 17:30

Saturday: Saturday

Sunday: Sunday

DHL Office

Head Office:
82, Sec. 2, Jian Guo N. Rd.
Jhongshan Dist.
Taipei 10416, Taiwan, R.O.C.

02-2503-6858

Get Technical Support

No need to call us. You can easily open a ticket to get technical support. One of our expert agents will respond to your inquiry promptly!

Get Technical Support

No need to call us. You can easily open a ticket to get technical support. One of our expert agents will respond to your inquiry promptly!

Get Technical Support

No need to call us. You can easily open a ticket to get technical support. One of our expert agents will respond to your inquiry promptly!