Help and Support

My VIP Care and Support Center

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Our Digital Assistant and Live Advisor is available 24/7 to answer your questions.
Call Us
Customer Service

0800-769-888 (Toll free)

+886-2-2503-8378 (overseas)
Questions and support for shipment status, delivery and courier pickups.
More Call Options
More Call Options

General Shipping
24-hours 0800-769-888 (Toll free)
+886-2-2503-8378 (overseas)

Billing and Invoicing
Mon - Fri: 08:30 – 17:30
Sat, Sun, PH: Closed
(02)2182-6868

Technical Support for Online Shipping Tools
Mon - Fri: 0830 – 17:30
Sat, Sun, PH: Closed
(02)2182-6838

Shipment Claims
24-hours 0800-769-888 (Toll free)
+886-2-2503-8378 (overseas)

Custom Clearance
Mon - Fri: 08:30 – 17:30
Sat, Sun, PH: Closed
(03)398-1288

Technical support online shipping solutions
No need to call. You can simply raise a request to our technical support team, use online chat or look through our self-help articles.
Holiday Hours
We're closed on these holidays.
New Year's Day
Jan 1
Chinese New Year's Eve
Jan 31 - Feb 6
228 Peace Memorial Day
Feb 28
Tomb Sweeping Day
Apr 2, 4-5
Labor Day
May 1
Dragon Boat Festival
Jun 3-4
Mid-Autumn Festival
Sep 9-10
Double Tenth Day
Oct 10
New Year Eve
Dec 31
Show More
Show Less
Holidays
Hours of Operation
Hours of Operation
Monday – Friday: 08:30 – 17:30
Saturday: Closed
Sunday: Closed
DHL Office
DHL Office
Head Office:
82, Sec. 2, Jian Guo N. Rd.
Jhongshan Dist.
Taipei 10416, Taiwan, R.O.C.
02-2503-6858

Get Technical Support

No need to call us. You can easily open a ticket to get technical support. One of our expert agents will respond to your inquiry promptly!

Get Technical Support

No need to call us. You can easily open a ticket to get technical support. One of our expert agents will respond to your inquiry promptly!

Get Technical Support

No need to call us. You can easily open a ticket to get technical support. One of our expert agents will respond to your inquiry promptly!

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