Important Information

DHL Express Taiwan will adjust service hours for 2021 Feb 20 Adjusted Working Day and Peace Memorial Day as follows:
Date Pick up & Delivery Cut-Off Time* DHL Gateway DHL Hotline Service
2020/2/20 (Sat)
Adjusted Working Day
Weekday Service Hours (Mon to Thu)* order cut off time up to 17:30 the latest 24 Hours Service 24 Hours Service
2020/2/27 (Sat) Saturday Service 09:00-17:00
2020/2/28 (Sun)
Peace Memorial Day
No Service 09:00-12:00
2020/03/01 (Mon) 09:00-17:00**

* For more details, please reach DHL Contact Center, No pickup and delivery services on Sunday.

** To arrange export clearance on Mar 1st, please email the customs documents to DHL Gateway before 12PM (Email: brad.liu@dhl.com; honda.wu@dhl.com ).

Until further notice, DHL Express will not accept shipments of military items subject to national export (or extra-territorial re-export) controls. Customers will be notified as soon as the suspension is lifted.

This suspension does not include domestic shipments or shipments of licensed dual-use items.

If you are uncertain whether your shipment contains military items subject to national export controls, please contact your national licensing authority.

DHL Express shipments to China, Hong Kong and Macau as usual
During the COVID-19 prevention, except for some places that are strictly controlled by the local government (such as Hubei Province, China), the rest of the services are as usual. International shipments to China, Hong Kong, and Macao are also received as usual, reminding you not to be affected by unverified media reports; if you have any questions about shipping, please contact your DHL sales team.

Taiwan Mask Export Restriction
The Ministry of Economic Affairs of Taiwan announced that the medical mask export ban to be lifted on 1st June. Taiwan citizens may ship mask overseas freely, without the need to apply for export licenses and unlimited quantities. Announcement can be found here.

There is no restriction for face/surgical mask import into Taiwan.

Given the significant impacts of COVID-19 on the global aviation industry and in order to help us maintain reliable and high quality delivery services for you and your customers, DHL Express introduced a temporary Emergency Situation Surcharge in early April.

Since the onset of this global pandemic, DHL teams have been working around the clock, adapting and adjusting the operations of our global network to align with new developments, regulatory requirements and constant changes in capacity and demand.

As market conditions continue to evolve with the ongoing COVID-19 situation, the Emergency Situation Surcharge (ESS) will be adjusted effective August 24, 2020.

We will make an adjustment for the following origin/destination combinations, and this adjustment reflects changes in market dynamics, air capacity availability and operational restrictions imposed related to COVID-19 measures from local governments:

  • Origins China, Hong Kong and rest of Asia to destination Australia and New Zealand: From NT$55 p/kg to NT$ 70 p/kg

Please note that this adjustment only affects shipments billed in Asia.

Below, you will find the details for the adjusted surcharge per origin and destination combination.

Charge in TWD per KG.

DHL Express Emergency Situation Surcharge as of August 24, 2020
DHL Express Emergency Situation Surcharge as of August 24, 2020
 
Origin
Country
/ Region
Hong Kong* 
& China
Australia
& New
Zealand***
Rest of Asia** Europe Americas Rest of World
China 30 TWD 70 TWD 30 TWD 30 TWD 30 TWD 30 TWD
Hong Kong* 30 TWD 70 TWD 30 TWD 30 TWD 30 TWD 30 TWD
Rest of Asia** 30 TWD 70 TWD 30 TWD 7 TWD 7 TWD 7 TWD
Europe 7 TWD 7 TWD 7 TWD 7 TWD 7 TWD 7 TWD
Americas 7 TWD 7 TWD 7 TWD 7 TWD 7 TWD 7 TWD
Rest of World 7 TWD 7 TWD 7 TWD 7 TWD 7 TWD 7 TWD

* Hong Kong and Macau

** Rest of Asia (Asia excluding China and Hong Kong) = Bangladesh, Brunei, Bhutan, Cook Islands, Fiji, Indonesia, India, Japan, Cambodia, Kiribati, South Korea, Laos, Sri Lanka, Myanmar, Maldives, Malaysia, Mongolia, New Caledonia, Nepal, Nauru, Niue, North Korea, Tahiti, Papua New Guinea, Philippines, Pakistan, Solomon Islands, Singapore, Thailand, Timor Leste, Tonga, Tuvalu, Taiwan, Vietnam, Vanuatu, Samoa. Australia, and New Zealand as origin only.

***All shipments from Australia/New Zealand/Papua New Guinea to Australia/New Zealand/Papua New Guinea will be charged NTD 7 /kg regardless of billing location.

Charge in TWD per KG.

DHL Express Emergency Situation Surcharge Applied since July 1, 2020
Origin
Country
/ Region
Hong Kong* 
& China
Australia
& New
Zealand***
Rest of Asia** Europe Americas Rest of World
China 30 TWD 55 TWD 30 TWD 30 TWD 30 TWD 30 TWD
Hong Kong* 30 TWD 55 TWD 30 TWD 30 TWD 30 TWD 30 TWD
Rest of Asia** 30 TWD 55 TWD 30 TWD 7 TWD 7 TWD 7 TWD
Europe 7 TWD 7 TWD 7 TWD 7 TWD 7 TWD 7 TWD
Americas 7 TWD 7 TWD 7 TWD 7 TWD 7 TWD 7 TWD
Rest of World 7 TWD 7 TWD 7 TWD 7 TWD 7 TWD 7 TWD

* Hong Kong and Macau

** Rest of Asia (Asia excluding China and Hong Kong) = Bangladesh, Brunei, Bhutan, Cook Islands, Fiji, Indonesia, India, Japan, Cambodia, Kiribati, South Korea, Laos, Sri Lanka, Myanmar, Maldives, Malaysia, Mongolia, New Caledonia, Nepal, Nauru, Niue, North Korea, Tahiti, Papua New Guinea, Philippines, Pakistan, Solomon Islands, Singapore, Thailand, Timor Leste, Tonga, Tuvalu, Taiwan, Vietnam, Vanuatu, Samoa. Australia, and New Zealand as origin only.

***All shipments from Australia/New Zealand/Papua New Guinea to Australia/New Zealand/Papua New Guinea will be charged NTD 7 /kg regardless of billing location.

Please note that the Emergency Situation Surcharge is a temporary charge, which allows us to cover part of the operating cost increases and the necessary air network adjustments. We will continue to evaluate and adjust the ESS as market conditions evolve for the duration of this emergency situation.

If you have any questions, please reach out to your local DHL representative.

When shipping, several regulations & policies must be observed. Therefore, DHL reserves the right to physically inspect any item tendered for carriage. Shipments lodged by our cash or credit card paying customers require 100% physical inspection. This policy is aligned with the legal and regulatory requirements of numerous governments and other regulatory authorities for the express delivery industry to ensure only legitimate shipments are processed.

Shipments may also be subject to other security control methods deemed necessary, such as Sniffer Dogs or X-ray without prior notice to the Shipper, Consignee and/or Payer.

Please note: As Items sent as gifts (Birthdays, Festive or Seasonal Celebrations etc.) are also subject to the same inspection(s) as noted above, Shippers are therefore advised not to wrap gifts or seal shipments upon tendering.

We apologize for any inconvenience and thank you for your understanding and cooperation.

DHL Express will update its prices, effective January 2021. In Taiwan, the average price increase will be 4.9%.
The price change applies to all discounted rates and agreements, where contracts allow.
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