Optional Services

DHL offers a wide range of Optional Services – from non-standard deliveries and billing options, to climate neutral shipping – giving you flexible service options to fit your shipping needs!
Optional Services
Description
How We Charge
Cost
Preparation and Packaging
Shipment Preparation
Get extra hands to help with shipment volume fluctuations.
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This is a convenient, fast and reliable service for seasonal or irregular shipments that require extra resources for their preparation.

DHL manages the entire process of waybill preparation, content selection, labelling and packaging, then sends the shipments to the designated domestic or international addresses.

Contact Customer Service or your Sales Representative for details.

Per Shipment
TWD 700 (excludes VAT)
Packaging Item
Need packaging material?
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We offer a range of high-quality DHL-branded packaging items.

Envelopes and small boxes are free of charge. Larger boxes and tubes can be ordered through Customer Service and will be provided by the courier at time of pickup, a charge applies.

Per Piece

TWD 800 Rate per shipment (excludes VAT)

For IMP accounts only

Shipment Protection
Shipment Insurance
Additional protection for your valuable goods.
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We recommend this comprehensive protection for your valuable or personal shipments, giving you peace of mind in the unlikely event of physical damage or loss. Terms and Conditions apply.
By Shipment Value

Outbound: TWD 400 or 2% of shipment value if higher (excludes VAT)

Inbound: TWD 400 or 1% of shipment value if higher (excludes VAT)

Extended Liability
Documents are valuable too!
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If you are sending valuable documents such as passports, visa applications or regulatory certificates you can extend the DHL standard liability with this service.

In the event of full or partial loss to a document shipment, a fixed compensation will be paid.

Per Shipment
TWD 150 (excludes VAT)
Pickup Options

Dedicated Pickup

Do you have a special pickup request?
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If your business needs a dedicated vehicle to collect unusual shipments, or a pickup outside normal business hours, we can arrange this for you. For further assistance please contact your local Customer Service.
Per Shipment
TWD 3 per kg with minimum charge of TWD 3,500 (excludes VAT)
Saturday Pickup
Shipping on Saturday.
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In countries where Saturday is not a normal working day, DHL can arrange an ad-hoc pickup of smaller shipments up to 30 kg. The service is available at selected postal locations only. For further details contact Customer Service.
Per Shipment
TWB 700 (excludes VAT)
Duty Billing Services
Duties and Taxes Paid
Absorb destination duties and taxes.
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DHL Express can arrange for the shipper or a third party to be billed for any duties and taxes payable at destination, rather than the receiver of the shipment being billed.

Charges apply whenever the shipper requests that duties, taxes or other regulatory fees be billed outside of the destination country.

Per Shipment
TWB 720 (excludes VAT)
Delivery Options
Neutral Delivery
If you don't want to share the value of goods with the receiver.
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This service allows for the delivery of any shipment, without its value being shared or exposed to the receiver. DHL will ensure any paperwork exposing the value of the goods is removed from the shipment prior to delivery.
Per Shipment
TWD 720 (excludes VAT)
Saturday Delivery
Have your shipment delivered on a Saturday.
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We offer Saturday delivery services to key cities in more than 70 countries.

To check availability, please contact our Customer Service.

Per Shipment
TWD 1400 (excludes VAT)
Direct Signature
When you want to be sure the package is in the right hands.
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If you are sending sensitive documents or high value contents you can request DHL to obtain a direct signature from the consignee or a representative at the delivery address.

DHL will ensure your shipment is not re-directed, or delivered at an alternative address.

Per Shipment
TWD 180 (excludes VAT)
Dedicated Delivery
We can make special delivery arrangements when needed.
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At customer’s request, an immediate or non-routine, once only delivery of a shipment within a normal working day or a holiday that involves a specific vehicle such as tail lift truck or more than one courier. For further assistance please contact your local Customer Service.
Per Shipment
TWD 3 per kg with minimum charge of TWD 3500 (excludes VAT)
Verbal Delivery Notification
Have us call you when the shipment has been delivered.
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At shipper’s request, a proactive notification message arranged and given by Customer Service verbally by phone informing the shipper that their shipment has been delivered at destination. Delivery notification emails or text messages generated by our shipping tools are free of charge. 

Contact your local Customer Service for further assistance.

Per Shipment
TWD 175 (excludes VAT)
Additional Services
GoGreen Climate Neutral
Ship climate neutral with DHL.
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When selected, DHL will offset transport related carbon emissions for this shipment.

On contractual basis, DHL can also provide reports for either a high level estimate or a detailed carbon footprint. The service comprises the calculation of carbon emissions at shipment level through a specialized tool, the offsetting of those carbon emissions through DHL’s Carbon Management activities, and the annual certification of those offsetting activities by an accredited third party, Société Générale de Surveillance (SGS).

Please contact Customer Service or your Sales Representative to learn more.

Per Kilogram
TWD 4 per kg with minimum charge of TWD 4 per shipment (excludes VAT)
Change of Billing
When changes to your billing invoice are required.
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This applies when a customer requests a change of defined billing information on an already issued invoice, which will result in a reissuing of the invoice and, in case of an account change, crediting of the old account and debiting of the new.
Per Shipment
TWD 350 (excludes VAT)
Printed Invoice
Still need a paper invoice?
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This service is for customers who require a paper invoice where e-billing is the agreed standard.

This service provides flexibility for a different invoicing method than what is already agreed.

Per Shipment
TWD 100
Proactive Tracking
Get verbal status updates for your shipment.
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With this VIP service, our Customer Service will contact you by phonen and provide verbal updates on agreed key transport events or incidents with a potential impact on transit time.

The service is exclusively booked and performed through your local Customer Service.

Tracking notification emails or text messages generated by our shipping tools remain free of charge of course. 

Per Shipment

TWD 175 (excludes VAT)

For IMP accounts only

More About Optional Services
More About Optional Services
  • Charges for Optional Services are in addition to applicable transportation charges.
  • Service availability is based on shipment and destination. All services may not be available in all areas.
  • Not all Optional Services are available for every shipment or in every country.
  • Services are subject to DHL Terms and Conditions, and/or as set forth on the waybill of the country of origin.
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