To provide our services, including

To manage our relationship with you, including

To deliver services to us, including

To welcome you joining us, including

To protect and secure your data, including

When you visit our websites, we capture your data which is necessary for us to make the website accessible to you (e.g. IP address, date and duration of your visit). Further storage in log files is performed to ensure the functionality of our websites and the security of our systems. We therefore have a legitimate interest in processing your data. We delete your data as soon as it is no longer needed to fulfill the purpose for which it was collected.

Shipments are screened to verify their content, to match the detailed description, to check their value and to comply with the applicable law and our Terms of Carriage. We screen all shipments for security purposes to avoid that prohibited and unacceptable items enter our network or to detect criminal offences or misuse. We have a legitimate interest for this processing as it ensures the smooth operation and continuous improvement of our products for your benefit.

At DHL we strive to deliver your shipment with the utmost care and without undue delay. If we cannot deliver your shipment, it will be returned to the shipper. When no address can be found, it will be handled in the DHL Found Shipment Center where we may be obliged to open your shipment to identify a return or delivery address. Therefore, we have a legitimate interest to process your data.

Denied Parties are individuals or entities who are involved in illegal activities such as drug trafficking, money laundering, counterfeiting, fraud or terrorism. For these reasons they are denied shipping privileges by government agencies. Any transaction with someone on a Denied Party list is prohibited.

Every shipment sent via the DHL Express network is screened for any possible link to a Denied Party. In the event a potential link is detected, the shipment will be held back for further screening. To do this and to facilitate the quick release of your shipment, we will request a proof of your identification. Once your identity is verified, the provided document will be deleted.

Based on DHL Express’ and your legitimate interest, we will process your data and we may keep strictly necessary data for a limited period. This prevents your future shipments from being delayed due to the screening process. Nonetheless, you have the right to object, verbally or in writing.

If you have any questions on the regulations, trade sanctions and Denied Parties, please visit the websites of the relevant authorities, e.g. United Nations, European Union and US Government.

In certain cases, DHL will call you to clarify contractual topics, to gather your feedback or for marketing purposes. The legal basis is either performance of a contract, legitimate interest or consent. For example, in some countries, calls for marketing purposes are only made with your prior consent.

If you call us or we call you, the call can be recorded for shipment related matters, training and quality assurance. We will process your call recording according to the applicable data protection and telecommunication laws. Where the call recording is subject to consent, the call will only be recorded after you give your consent. You can withdraw your consent at any time. From that moment on, all communication will no longer be recorded. In countries where the call recording is subject to legitimate interest, you may object to the recording.

We want to ensure that your shipment arrives as quickly as possible by facilitating the customs clearance process for you. To do this, it is necessary that you provide us with all the required documents for customs clearance. As customs varies on country level, different legal requirements can apply. For example, in certain countries, customs authorities require the social security number, the national ID or a passport copy to clear the shipment. To comply with the customs regulation and to fulfill our contractual obligations, the processing of your data is necessary. In cases where we keep your data for future shipments, we will ask your consent which you can withdraw at any time.

To facilitate the communication between us, we offer you to contact us via third party communication channels of your choice (e.g. Facebook, WhatsApp and DHL Virtual Assistant). The systems respond with keyword-based answers or passes your request to a staff member in a live chat. This will be a quick and easy way to have answers on your shipment status or on our products and services. Therefore, we have a legitimate interest in processing your data for the facilitation of our communication. If you do not wish to make use of such a channel, you are welcome to contact our customer service. For further information on data protection practices of the channel providers, please visit their websites.

DHL makes use of various technologies to store your user preferences or other information to make our services to you as convenient and efficient as possible. When you access our website, a Privacy Preference Center will inform you that by using our website your consent is required to the use of certain cookies, such as analytical cookies.

DHL will only collect your location directly from you. We offer you an improved user experience on our systems by integrating mapping systems (e.g. Google Maps, Microsoft Bing Maps…). This can be part of shipment tracking, location search and delivery to DHL Service Points in case you have chosen to redirect your shipment. Depending on the country, this processing can be based on legitimate interest or your consent.

DHL has installed video surveillance cameras to control the access to the building and specific areas such as parking lot, as well as to perform oversight on business operations within the DHL warehouse. Video surveillance is used to guarantee the safety of its visitors, personnel, and property, as well as any operational information stored on its premises. Therefore, we have a legitimate interest for security and access control purposes, which are necessary for the management of DHL buildings.

We make our social media fan pages, such as Facebook, Instagram or LinkedIn accessible to you to better manage our relationship. Therefore, we have a legitimate interest in processing your data. For more information, please visit our Privacy Notices on our social media fan pages.

It is possible for you to send and receive packages via Service Points. These Service Points can be owned by DHL or by a third party business partner (e.g. your local newspaper shop). If you choose to operate via a Service Point, DHL will process only the minimum and strictly necessary data to perform our contractual obligations towards you. This could be the delivery of your package to your preferred Service Point or sending your packages to your intended recipient.

DHL offers you several payment options to facilitate your payment experience. We accept all major debit and credit cards, as well as online payment systems. Your payment data will be processed in accordance with payment industry processing standards to provide the service you request and to fulfill our contractual obligations.