DHL Express

Optional Services

DHL offers a wide range of Optional Services – from non-standard deliveries and billing options, to emission reduced shipping – giving you flexible service options to fit your shipping needs!
Optional Services
Description
How We Charge
Cost
Shipment Protection
Extended Liability
Documents are valuable too!
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Extended Liability

If you are sending valuable documents such as passports, visa applications or regulatory certificates you can extend the DHL standard liability with this service.

In the event of full or partial loss to a document shipment, a fixed compensation will be paid.
Per Shipment
5.00 EUR
Duty Billing Services
Duty Tax Paid
Duties and taxes can be billed to the shipper or third party.
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Duty Tax Paid

DHL can arrange for the shipper or a third party to be billed for any duties and taxes payable at destination, rather than the receiver of the shipment being billed.

Charges apply whenever duties, taxes or other regulatory fees occur and shipper has requested that those are to be billed outside of the destination country.
Per Shipment
EUR 16.00 or 2% of the fiscal charge, if higher
Delivery Options
Direct Signature
When you want to be sure the package is in the right hands.
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Direct Signature

If you are sending sensitive documents or high value contents you can request DHL to obtain a direct signature from the consignee or a representative at the delivery address.

DHL will ensure your shipment is not re-directed, or delivered at an alternative address.
Per Shipment
EUR 5.00
Additional Services
GoGreen Plus
Reduce your shipment's carbon emission.
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GoGreen Plus

When selected, DHL will reduce (inset) CO2 emissions from air transport through the purchase of Sustainable Aviation Fuel (SAF).

Sustainable Aviation Fuel can reduce lifecycle carbon emissions by up to 80% compared to traditional jet fuel. GoGreen Plus - Carbon Reduced service, supports Scope 3 emission reductions in alignment with the Science Based Target initiative. DHL Group used the SAF and reduced emission from its Green House Gas emission balance reporting Scope 1 and Scope 3 category 3.

Alternative reduction levels and CO2 emission reports are available on contractual basis only. Please contact your Sales Representative for further information.
Destination Dependent Per Shipment
Minimum charge of EUR 0.18 per kg
Change of Billing
When changes to your billing invoice are required.
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Change of Billing
This applies when a customer requests a change of defined billing information on an already issued invoice, which will result in a reissuing of the invoice and, in case of an account change, crediting of the old account and debiting of the new.
Per Invoice
EUR 12.00
Verbal Notification
DHL will keep you posted!
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Verbal Notification
Customer Service will contact you by phone and provide verbal updates on agreed key transport events or incidents with a potential impact on transit time.
Per Shipment
EUR 5.00
More About Optional Services
More About Optional Services
  • Charges for Optional Services are in addition to applicable transportation charges.
  • Service availability is based on shipment and destination. All services may not be available in all areas.
  • Not all Optional Services are available for every shipment or in every country.
  • Services are subject to DHL Terms and Conditions, and/or as set forth on the waybill of the country of origin.
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