Important Information

COVID-19 has had significant impacts on the global aviation industry, and global supply chains. In order for us to maintain a reliable and high quality delivery service for you and your customers, DHL Express introduced a temporary Emergency Situation Surcharge (ESS) in 2020.

Since the onset of this global pandemic, DHL teams have been adapting and adjusting the operations of our global network to align with new developments, regulatory requirements and constant changes in capacity and demand.

ADJUSTMENT OF THE EMERGENCY SITUATION SURCHARGE

As market conditions continue to evolve with the ongoing situation, the Emergency Situation Surcharge (ESS) will be adjusted effective November 7, 2021.

Although the ESS surcharge for most lanes will not change, we are making adjustments for specific origin/destination combinations. This adjustment reflects changes in market dynamics, air capacity availability and operational restrictions imposed related to COVID-19 measures from local governments:

  • Origins China and Hong Kong to Americas from $0.45 per lb to $1.10 per lb
  • Origins China and Hong Kong to destination in the European region from $0.45 per lb to $0.65 per lb
  • Origins Americas, Europe and Rest of World to destinations Australia and New Zealand from $0.09 per lb to $1.10 per lb

Below, you will find the details for the adjusted ESS per origin and destination combination.

Charge in USD per LB


DHL Express Emergency Situation Surcharge as of November 7, 2021

For shipments billed in lbs (USD/lb) Nov 7th
  Destination Country/Region
Origin Country/Region Hong Kong*
& China
Australia &
New Zealand***
Rest of Asia** Europe Americas Rest of World
China $0.45 $0.85 $0.45 $0.65 $1.10 $0.45
Hong Kong* $0.45 $0.85 $0.45 $0.65 $1.10 $0.45
Rest of Asia** $0.45 $0.85 $0.45 $0.09 $0.09 $0.09
Europe $0.09 $1.10 $0.09 $0.09 $0.09 $0.09
Americas $0.09 $1.10 $0.09 $0.09 $0.09 $0.09
Rest of World $0.09 $1.10 $0.09 $0.09 $0.09 $0.09

Hong Kong and Macau.

** Rest of Asia (Asia excluding China and Hong Kong) = Bangladesh, Brunei, Bhutan, Cook Islands, Fiji, Indonesia, India, Japan, Cambodia, Kiribati, South Korea, Laos, Sri Lanka, Myanmar, Maldives, Malaysia, Mongolia, New Caledonia, Nepal, Nauru, Niue, North Korea, Tahiti, Papua New Guinea, Philippines, Pakistan, Solomon Islands, Singapore, Thailand, Timor Leste, Tonga, Tuvalu, Taiwan, Vietnam, Vanuatu, Samoa.

Australia, and New Zealand as origin only.

*** All shipments from Australia/New Zealand/Papua New Guinea to Australia/New Zealand/Papua New Guinea will be charged €0.20/kg regardless of billing location.


Please note that the ESS is a temporary charge, which allows us to cover part of the operating cost increases and the necessary air network adjustments. We will continue to evaluate and adjust the ESS as market conditions evolve for the duration of this emergency situation.

LATEST NETWORK UPDATES

We will continue to inform our customers about any major changes in our service offering (e.g. local governmental restrictions and transit time impacts). Please visit the following website for temporary service adjustments: https://www.simplydhl.com/covid-19updates

This site details the service status for impacted countries from an original and destination perspective and also includes the latest updates and developments related to our Emergency Situation Surcharge.

If you have any questions, please reach out to your local DHL representative.

DHL has been alerted of the unauthorized use of its business name in SMS messages asking receivers to download an application with the extension '.apk'. We encourage you to let us know at your earliest convenience by sending a screenshot of the suspicious SMS to phishing-dpdhl@dhl.com, include the suspicious phone number in the message. After reporting the fraudulent message, please delete it and under no circumstance should you download the application.

View more information on fraud awareness

Until further notice, DHL Express will not accept shipments of military items subject to national export (or extra-territorial re-export) controls. Customers will be notified as soon as the suspension is lifted.

This suspension does not include domestic shipments or shipments of licensed dual-use items.

If you are uncertain whether your shipment contains military items subject to national export controls, please contact your national licensing authority.

The Government of Curaçao has imposed heightened COVID-19 restrictions, which will limit the shipments that can be imported and cleared into the country.  Between March 25 and April 7, 2021, only medical and non-dutiable document shipments will be cleared by local Customs.  This message will be updated when restrictions are modified and/or lifted.

A major weather event causing heavy snow and ice, freezing temperatures and slick conditions is impacting our air and road operations at the DHL CVG Hub in the U.S. As such, DHL delivery operations may be delayed for shipments throughout the Americas region that transit through our U.S. Hub.

The safety of our employees and partners is our top priority, and contingency plans have been put in place to minimize this storm’s potential impact on service.

We encourage those within the areas of impact to take all necessary measures to remain safe and heed the warnings of your local authorities.

The DHL Express International Service Guarantee does not apply for late shipment delivery of DHL Express shipments caused by natural disasters or weather.

We will provide further updates, as available.

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