Optional Services

DHL offers a wide range of Optional Services – from non-standard deliveries and billing options, to climate neutral shipping – giving you flexible service options to fit your shipping needs!
Optional Services
Description
How We Charge
Cost
Shipment Protection
Shipment Value Protection
Additional protection for your valuable goods.
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Shipment Value Protection
We recommend this comprehensive protection for your valuable or personal shipments, giving you peace of mind in the unlikely event of physical damage or loss. Terms and Conditions apply.
By Shipment Value
ZAR 100.00 or 1% of the insured value if higher
Extended Liability
Documents are valuable too!
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Extended Liability

If you are sending valuable documents such as passports, visa applications or regulatory certificates you can extend the DHL standard liability with this service.

In the event of full or partial loss to a document shipment, a fixed compensation will be paid.

Per Shipment
ZAR 80.00
Pickup Options

Dedicated Pickup

Do you have a special pickup request?
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Dedicated Pickup
If your business needs a dedicated vehicle to collect unusual shipments, or a pickup outside normal business hours, we can arrange this for you. For further assistance please contact your local Customer Service.
Per Shipment
ZAR 390.00 or ZAR 10.00 per kg if higher
Duty Billing Services
Duty Tax Paid
Customs charges can be billed to a DHL account at origin or third country
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Duty Tax Paid
At customer’s request, DHL clears the shipment at destination and arranges for the applicable import duties, taxes and regulatory charges to be invoiced to a specified DHL account at origin or third country, rather than the receiver of the shipment being billed at destination.
Per Shipment
ZAR 260.00 or 2% of fiscal charges if higher
Duty Tax Importer
Customs charges can be billed to a DHL account at destination
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Duty Tax Importer
At customer’s request, DHL clears the shipment at destination and arranges for any applicable import duties, taxes and regulatory charges to be invoiced to a specified DHL account at destination.
Per Shipment
ZAR 170.00 or 2% of fiscal charges if higher
Duty Tax Receiver
The receiver can be billed for customs charges
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Duty Tax Receiver
This default service covers any import of a non-document shipment for which DHL has used its own credit line with customs to advance or guarantee the payment of duties, taxes or regulatory charges on behalf of importers and consumers with whom DHL has no contract.
Per Shipment
ZAR 200.00 or 2% of fiscal charges if higher
Delivery Options
Neutral Delivery
If you don't want to share the value of goods with the receiver.
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Neutral Delivery
This service allows for the delivery of any shipment, without its value being shared or exposed to the receiver. DHL will ensure any paperwork exposing the value of the goods is removed from the shipment prior to delivery.
Per Shipment
ZAR 100.00
Saturday Delivery
Have your shipment delivered on a Saturday.
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Saturday Delivery

We offer Saturday delivery services to key cities in more than 70 countries.

To check availability, please contact our Customer Service.

Per Shipment
ZAR 585.00
Residential Address
Get alerts and scheduling options for home deliveries.
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Residential Address

Customers shipping to a home or private residence can activate specific delivery options by designating the delivery address as residential.

For such shipments, DHL Express will proactively notify the receiver via email or SMS about the shipment’s progress. Receivers can then select the most suitable delivery option on the On Demand Delivery website.

Per Shipment
ZAR 60.00
Direct Signature
When you want to be sure the package is in the right hands.
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Direct Signature

If you are sending sensitive documents or high value contents you can request DHL to obtain a direct signature from the consignee or a representative at the delivery address.

DHL will ensure your shipment is not re-directed, or delivered at an alternative address.

Per Shipment
ZAR 100.00
Dedicated Delivery
We can make special delivery arrangements when needed.
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Dedicated Delivery
At customer’s request, an immediate or non-routine, once only delivery of a shipment within a normal working day or a holiday that involves a specific vehicle such as tail lift truck or more than one courier. For further assistance please contact your local Customer Service.
Per Shipment
ZAR 780.00 or ZAR 10.00 per kg if higher
Signature Release
Authorize delivery without a signature.
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Signature Release
When selected, DHL is authorized to complete delivery, or leave the shipment in a designated place, without a delivery signature.
Per Shipment
No Charge
Additional Services
Change of Billing
When changes to your billing invoice are required.
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Change of Billing
This applies when a customer requests a change of defined billing information on an already issued invoice, which will result in a reissuing of the invoice and, in case of an account change, crediting of the old account and debiting of the new.
Per Invoice
ZAR 170.00
Verbal Notification
DHL will keep you posted!
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A specific contact person can receive a verbal phone call from Customer Service at an agreed time. DHL will provide information about select key transport events, incidents, or confirm delivery.
Per Shipment
ZAR 100.00
More About Optional Services
More About Optional Services
  • Charges for Optional Services are in addition to applicable transportation charges.
  • Service availability is based on shipment and destination. All services may not be available in all areas.
  • Not all Optional Services are available for every shipment or in every country.
  • Services are subject to DHL Terms and Conditions, and/or as set forth on the waybill of the country of origin.
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