Help and Support

My VIP Care and Support Center

Shipping Advice

Customs Clearance Advice

FAQs

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What Can I Ship?

View guidelines and restrictions about the items you want to ship to and from various countries.

Packing with Care

Pack your shipments for the journey. Follow our packing advice and tips and your shipment recipients will thank you!

The Journey of a Package

Watch how your package travels with DHL and learn how we can help you with each step of the journey.

What Documents Do I Need?

Get information and advice about the documents needed to accompany your shipment.

The Customs Process

Find out how DHL Express fits into the wider picture of the customs clearance process.

Duties and Taxes

Get tips to understanding duties and taxes when transporting goods across international borders.

Importing Food to the US

Follow FDA guidelines to ensure speedy customs clearance when shipping food to the US.

Customs Terms of Trade

Understanding Incoterms® rules – standardized trade terms for international trading.

Shipping Online

Courier Pickups

Tracking and Monitoring

Duties and Taxes

Return Shipments

Payment and Billing

Email Us

How Can We Help?

Customer Service

Complaint? Compliment?

Go straight to the top and tell Md. Miarul Haque, Managing Director, DHL Express Bangladesh

Go Straight to the Top!

More Email Options

More Email Options

General Shipping
Billing and Invoicing
Technical Support for Online Shipping Tools

Call Us

Customer Service

16359, +88 (02) 55668100

Questions and support for shipment status, delivery and courier pickups.

More Call Options

More Call Options

General Shipping
+88 02 55668100 or 16359 (from local Mobile only)

Billing and Invoicing
Sun - Thursday: 0900 – 1800 hrs
BD Closed on Friday & Saturday (Weekly Holidays)
+88 02 883 5604

Technical Support for Online Shipping Tools
9am – 9pm (Sunday to Thursday)
11am – 8pm (Friday, Saturday & Government Holidays)
+88(02)989 5960
+88(01713)103672
+88(01713)103673

Holiday Hours

We’re closed on these holidays

Language Martyr'd Day (International Mother language Day)	Feb 21
Birth Day of the Father of the Nation	Mar 17
Independence Day	Mar 26
Bangla New year's Day	Apr 14
May Day	May 1

National Mourning Day	Aug 15
Victory Day of Bangladesh	Dec 16
Christmas Day	Dec 25

Hours of Operation

Hours of Operation

Sunday – Saturday: 00:00-23:59

DHL Worldwide Express
4th & 5th Floor
76,Gulshan Avenue
Gulshan
Dhaka
1212

Get Technical Support

No need to call us. You can easily open a ticket to get technical support. One of our expert agents will respond to your inquiry promptly!