Fuel Surcharge Index Update
DHL Service Suspensions
Emergency Situation Surcharge Adjustment – Effective April 10, 2022
Fraudulent SMS Alert
DHL has been alerted of the unauthorized use of its business name in SMS messages asking receivers to download an application with the extension '.apk'. We encourage you to let us know at your earliest convenience by sending a screenshot of the suspicious SMS to email@example.com, include the suspicious phone number in the message. After reporting the fraudulent message, please delete it and under no circumstance should you download the application.
Security Inspections for Shipments Sent via DHL Express
When shipping, several regulations & policies must be observed. Therefore, DHL reserves the right to physically inspect any item tendered for carriage. Shipments lodged by our cash or credit card paying customers require 100% physical inspection. This policy is aligned with the legal and regulatory requirements of numerous governments and other regulatory authorities for the express delivery industry to ensure only legitimate shipments are processed.
Shipments may also be subject to other security control methods deemed necessary, such as Sniffer Dogs or X-ray without prior notice to the Shipper, Consignee and/or Payer.
Please note: As Items sent as gifts (Birthdays, Festive or Seasonal Celebrations etc.) are also subject to the same inspection(s) as noted above, Shippers are therefore advised not to wrap gifts or seal shipments upon tendering.
We apologize for any inconvenience and thank you for your understanding and cooperation.
Continued Suspension of Military Item Shipments
Until further notice, DHL Express will not accept shipments of military items subject to national export (or extra-territorial re-export) controls. Customers will be notified as soon as the suspension is lifted.
This suspension does not include domestic shipments or shipments of licensed dual-use items.
If you are uncertain whether your shipment contains military items subject to national export controls, please contact your national licensing authority.
Send Hygiene Essentials From DHL Service Points
This year, Send your loved ones Hygiene essentials from DHL Service Points
To help the fight against COVID-19
Get connected to your near ones by sending protective gears, such as:
- PPE (personal protective equipment)
These are the call of the time which means much more than conventional gifts. DHL Express Easy packages will take your love & care to your special ones.
Need to drop a shipment?? Below mentioned DHL Service points are open to cater your need:
|SL||Service Point||Week Days||Friday||Saturday||Govt. Holiday|
|25||UTTARA SECTOR 13||10am-7pm||10am-7pm||10am-7pm||10am-7pm|
Don’t worry, all of our Service Points are particularly cautious on ensuring 100% hygiene & safety through following measures:
- Retail officers always in protective gear (Face shield, gloves & mask)
- Distancing locator/footmark in Retail floor to ensure social distancing
- 100% sanitization for each and every visitor in the outlet
- Daily Disinfection of the outlet premise by Retail officers