Important Information

The index for determining the DHL Express Fuel Surcharge will change effective March 1, 2023. Please visit our Fuel Surcharge page for more details.
De Minimis Value Reduced De Minimis Value ReducedView Details
We have resumed limited outbound services from select locations in Ukraine to other countries.
Annual Price Increase
DHL Express will update its prices, effective January 2023. In Bangladesh, the average price increase will be 7.9%.
The price change applies to all discounted rates and agreements, where contracts allow.
We have temporarily suspended DHL Express shipments to and from Belarus and for inbound and domestic shipments to/within Russia.

DHL has been alerted of the unauthorized use of its business name in SMS messages asking receivers to download an application with the extension '.apk'. We encourage you to let us know at your earliest convenience by sending a screenshot of the suspicious SMS to, include the suspicious phone number in the message. After reporting the fraudulent message, please delete it and under no circumstance should you download the application.

View more information on fraud awareness

Morocco - Formal Declaration Required for Ecommerce Shipments Formal Declaration Required for Ecommerce ShipmentsView Details
Singapore - Goods and Services Tax (GST) Collection of Low Value Goods by Overseas Vendors Goods and Services Tax (GST) Collection of Low Value Goods by Overseas VendorsView Details
Turkey - Value Added Tax Value Added TaxView Details
United States of America - Products Originating in China’s Xinjiang Uyghur Autonomous Region Products Originating in China’s Xinjiang Uyghur Autonomous RegionView Details
Shipments To and Transiting Through EU, Norway and Switzerland - Electronic Security Screening Electronic Security ScreeningView Details

When shipping, several regulations & policies must be observed. Therefore, DHL reserves the right to physically inspect any item tendered for carriage. Shipments lodged by our cash or credit card paying customers require 100% physical inspection. This policy is aligned with the legal and regulatory requirements of numerous governments and other regulatory authorities for the express delivery industry to ensure only legitimate shipments are processed.

Shipments may also be subject to other security control methods deemed necessary, such as Sniffer Dogs or X-ray without prior notice to the Shipper, Consignee and/or Payer.

Please note: As Items sent as gifts (Birthdays, Festive or Seasonal Celebrations etc.) are also subject to the same inspection(s) as noted above, Shippers are therefore advised not to wrap gifts or seal shipments upon tendering.

We apologize for any inconvenience and thank you for your understanding and cooperation.

Until further notice, DHL Express will not accept shipments of military items subject to national export (or extra-territorial re-export) controls. Customers will be notified as soon as the suspension is lifted.

This suspension does not include domestic shipments or shipments of licensed dual-use items.

If you are uncertain whether your shipment contains military items subject to national export controls, please contact your national licensing authority.

This year, Send your loved ones Hygiene essentials from DHL Service Points
To help the fight against COVID-19

Get connected to your near ones by sending protective gears, such as:

  • PPE (personal protective equipment)
  • Mask
  • Gloves
  • Sanitizers

These are the call of the time which means much more than conventional gifts. DHL Express Easy packages will take your love & care to your special ones.

Need to drop a shipment?? Below mentioned DHL Service points are open to cater your need:

SL Service Point Week Days Friday Saturday Govt. Holiday
1 AGRABAD 9am-8pm 10am-7pm 10am-7pm 10am-7pm
2 BANANI 9am-8pm 10am-7pm 10am-7pm 10am-7pm
3 BOGRA 10am-7pm Closed Closed Closed
4 CEPZ 10am-6pm Closed 10am-6pm Closed
5 DEPZ 10am-4pm Closed 10am-4pm Closed
6 DHANMONDI 9am-8pm 10am-7pm 10am-7pm 10am-7pm
7 DOHS 10am-7pm Closed Closed Closed
8 ELEPHANT ROAD 10am-7pm 10am-7pm 10am-7pm Closed
9 GAZIPUR 10am-7pm Closed Closed Closed
10 GULSHAN-2 9am-8pm 10am-7pm 10am-7pm 10am-7pm
11 KURIL 10am-7pm Closed 10am-7pm Closed
12 MIRPUR 10am-7pm 10am-7pm 10am-7pm 10am-7pm
13 MOTIJHEEL 9am-8pm 10am-7pm 10am-7pm 10am-7pm
14 MOULVIBAZAR 10am-7pm Closed Closed Closed
15 MURADPUR 10am-7pm Closed Closed Closed
16 NARAYANGANJ 10am-4pm Closed Closed Closed
17 NASIRABAD 10am-7pm 10am-7pm 10am-7pm Closed
18 R.K.MISSION ROAD 10am-7pm Closed 10am-7pm Closed
19 RAMPURA 10am-7pm Closed 10am-7pm Closed
20 SHAMOLI 10am-7pm 10am-7pm 10am-7pm 10am-7pm
21 SHANTINAGAR 10am-7pm 10am-7pm 10am-7pm Closed
22 SYLHET 10am-7pm Closed Closed Closed
23 TEJGAON 9am-8pm 9am-8pm 9am-8pm 9am-8pm
24 UTTARA 9am-8pm 10am-7pm 10am-7pm 10am-7pm
25 UTTARA SECTOR 13 10am-7pm 10am-7pm 10am-7pm 10am-7pm

Don’t worry, all of our Service Points are particularly cautious on ensuring 100% hygiene & safety through following measures:

  • Retail officers always in protective gear (Face shield, gloves & mask)
  • Distancing locator/footmark in Retail floor to ensure social distancing
  • 100% sanitization for each and every visitor in the outlet
  • Daily Disinfection of the outlet premise by Retail officers

Want to stay home and request for pickup? No worries. Book your shipments online through MyDHL+ or contact our Customer Service Team.

We will be at your door steps to collect the shipment.

Back to Top