Important Information

Given the significant impacts of COVID-19 on the global aviation industry and in order to help us maintain reliable and high quality delivery services for you and your customers, DHL Express introduced a temporary Emergency Situation Surcharge in 2020.

Since the onset of this global pandemic, DHL teams have been working around the clock, adapting and adjusting the operations of our global network to align with new developments, regulatory requirements and constant changes in capacity and demand.

As market conditions continue to evolve with the ongoing COVID-19 situation in combination with the cost associated with capacity constraints in the global air network during the peak period, the Emergency Situation Surcharge (ESS) will be adjusted effective November 7th, 2021 until February 13th, 2022.

We will update customers before February 13th 2022 about the development of market conditions and the subsequent evolution of the Emergency Situation Surcharge.

Although the ESS surcharge for most lanes will not change, we are making adjustments for specific origin/destination combinations. This adjustment reflects changes in market dynamics and air capacity availability during the peak period, and operational restrictions imposed related to COVID-19 measures from local governments.

The adjustments are summarized below:

  • Origins China and Hong Kong to destinations in the Americas region:
    USD 1.00 to USD 2.35
  • Origins China and Hong Kong to destinations in the Europe region:
    USD 1.00 to USD 1.45
  • Origins EuropeAmericas and Rest of World to destination Australia and New Zealand:
    USD 0.20 to USD 2.35

Below, you will find the details for the adjusted ESS per origin and destination combination.

Charge in USD per KG

DHL Express Emergency Situation Surcharge as of November 7, 2021

Destination Country/Region
Origin Country/Region Hong Kong & China* Australia and New Zealand*** Rest of Asia** Europe Americas Rest of World
China 1.00 USD 1.90 USD 1.00 USD 1.50 USD 2.30 USD 1.00 USD
Hong Kong* 1.00 USD 1.90 USD 1.00 USD 1.50 USD 2.30 USD 1.00 USD
Rest of Asia** 1.00 USD 1.90 USD 1.00 USD 0.20 USD 0.20 USD 0.20 USD
Australia and New Zealand*** 1.00 USD 1.00 USD 1.00 USD 0.20 USD 0.20 USD 0.20 USD
Europe 0.20 USD 2.30 USD 0.20 USD 0.20 USD 0.20 USD 0.20 USD
Americas 0.20 USD 2.30 USD 0.20 USD 0.20 USD 0.20 USD 0.20 USD
Rest of World 0.20 USD 2.30 USD 0.20 USD 0.20 USD 0.20 USD 0.20 USD

DHL Express Emergency Situation Surcharge since August 24, 2020

Destination Country/Region
Origin Country/Region China Hong Kong*
& Macau
Rest of Asia* Australia & New Zealand** Rest of World
China - 1.00 USD 2.35 USD 2.35 USD 1.00 USD
Hong Kong & Macau* 1.00 USD - 2.35 USD 2.35 USD 1.00 USD
Rest of Asia* 1.00 USD 1.00 USD 2.35 USD 2.35 USD 0.20 USD
Australia &
New Zealand**
1.00 USD 1.00 USD 0.20 USD 0.20 USD 0.20 USD
Rest of World 0.20 USD 0.20 USD 0.20 USD 0.20 USD 0.20 USD

* Hong Kong = Hong Kong and Macau

** Rest of Asia (Asia excluding China and Hong Kong) = Bangladesh, Brunei, Bhutan, Cook Islands, Fiji, Indonesia, India, Japan, Cambodia, Kiribati, South Korea, Laos, Sri Lanka, Myanmar, Maldives, Malaysia, Mongolia, New Caledonia, Nepal, Nauru, Niue, North Korea, Tahiti, Papua New Guinea, Philippines, Pakistan, Solomon Islands, Singapore, Thailand, Timor Leste, Tonga, Tuvalu, Taiwan, Vietnam, Vanuatu, Samoa. Australia, and New Zealand as origin only.

***All shipments from Australia/New Zealand/Papua New Guinea to Australia/New Zealand/Papua New Guinea will be charged USD 0.20/kg regardless of billing location.

Please note that the ESS is a temporary charge, which allows us to cover part of the operating cost increases and the necessary air network adjustments. We will continue to evaluate and adjust the ESS as market conditions evolve for the duration of this emergency situation.

If you have any questions, please reach out to your local DHL representative.

Annual Price Increase
DHL Express will update its prices, effective January 2022. In Bangladesh, the average price increase will be 4.9%.
The price change applies to all discounted rates and agreements, where contracts allow.

DHL has been alerted of the unauthorized use of its business name in SMS messages asking receivers to download an application with the extension '.apk'. We encourage you to let us know at your earliest convenience by sending a screenshot of the suspicious SMS to, include the suspicious phone number in the message. After reporting the fraudulent message, please delete it and under no circumstance should you download the application.

View more information on fraud awareness

This year, Send your loved ones Hygiene essentials from DHL Service Points
To help the fight against COVID-19

Get connected to your near ones by sending protective gears, such as:

  • PPE (personal protective equipment)
  • Mask
  • Gloves
  • Sanitizers

These are the call of the time which means much more than conventional gifts. DHL Express Easy packages will take your love & care to your special ones.

Need to drop a shipment?? Below mentioned DHL Service points are open to cater your need:

SL Service Point Week Days Friday Saturday Govt. Holiday
1 AGRABAD 9am-8pm 10am-7pm 10am-7pm 10am-7pm
2 BANANI 9am-8pm 10am-7pm 10am-7pm 10am-7pm
3 BOGRA 10am-7pm Closed Closed Closed
4 CEPZ 10am-6pm Closed 10am-6pm Closed
5 DEPZ 10am-4pm Closed 10am-4pm Closed
6 DHANMONDI 9am-8pm 10am-7pm 10am-7pm 10am-7pm
7 DOHS 10am-7pm Closed Closed Closed
8 ELEPHANT ROAD 10am-7pm 10am-7pm 10am-7pm Closed
9 GAZIPUR 10am-7pm Closed Closed Closed
10 GULSHAN-2 9am-8pm 10am-7pm 10am-7pm 10am-7pm
11 KURIL 10am-7pm Closed 10am-7pm Closed
12 MIRPUR 10am-7pm 10am-7pm 10am-7pm 10am-7pm
13 MOTIJHEEL 9am-8pm 10am-7pm 10am-7pm 10am-7pm
14 MOULVIBAZAR 10am-7pm Closed Closed Closed
15 MURADPUR 10am-7pm Closed Closed Closed
16 NARAYANGANJ 10am-4pm Closed Closed Closed
17 NASIRABAD 10am-7pm 10am-7pm 10am-7pm Closed
18 R.K.MISSION ROAD 10am-7pm Closed 10am-7pm Closed
19 RAMPURA 10am-7pm Closed 10am-7pm Closed
20 SHAMOLI 10am-7pm 10am-7pm 10am-7pm 10am-7pm
21 SHANTINAGAR 10am-7pm 10am-7pm 10am-7pm Closed
22 SYLHET 10am-7pm Closed Closed Closed
23 TEJGAON 9am-8pm 9am-8pm 9am-8pm 9am-8pm
24 UTTARA 9am-8pm 10am-7pm 10am-7pm 10am-7pm
25 UTTARA SECTOR 13 10am-7pm 10am-7pm 10am-7pm 10am-7pm

Don’t worry, all of our Service Points are particularly cautious on ensuring 100% hygiene & safety through following measures:

  • Retail officers always in protective gear (Face shield, gloves & mask)
  • Distancing locator/footmark in Retail floor to ensure social distancing
  • 100% sanitization for each and every visitor in the outlet
  • Daily Disinfection of the outlet premise by Retail officers

Want to stay home and request for pickup? No worries. Book your shipments online through MyDHL+ or contact our Customer Service Team.

We will be at your door steps to collect the shipment.

When shipping, several regulations & policies must be observed. Therefore, DHL reserves the right to physically inspect any item tendered for carriage. Shipments lodged by our cash or credit card paying customers require 100% physical inspection. This policy is aligned with the legal and regulatory requirements of numerous governments and other regulatory authorities for the express delivery industry to ensure only legitimate shipments are processed.

Shipments may also be subject to other security control methods deemed necessary, such as Sniffer Dogs or X-ray without prior notice to the Shipper, Consignee and/or Payer.

Please note: As Items sent as gifts (Birthdays, Festive or Seasonal Celebrations etc.) are also subject to the same inspection(s) as noted above, Shippers are therefore advised not to wrap gifts or seal shipments upon tendering.

We apologize for any inconvenience and thank you for your understanding and cooperation.

Until further notice, DHL Express will not accept shipments of military items subject to national export (or extra-territorial re-export) controls. Customers will be notified as soon as the suspension is lifted.

This suspension does not include domestic shipments or shipments of licensed dual-use items.

If you are uncertain whether your shipment contains military items subject to national export controls, please contact your national licensing authority.

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