DHL Express

Important Information

The index for determining the DHL Express Fuel Surcharge will change effective March 1, 2023. Please visit our Fuel Surcharge page for more details.

DHL has been alerted to the unauthorised use of its business name in SMS messages or emails asking receivers to download an application or access a link. We encourage you to let us know at your earliest convenience by sending a screenshot of the suspicious SMS with the phone number or forwarding the suspicious email to phishing-dpdhl@dhl.com. After reporting the fraudulent message, please delete it and under no circumstances should you download the application or click on the link.

View more information on fraud awareness

De Minimis Value Reduced De Minimis Value ReducedView Details
We have resumed limited inbound and outbound shipping services to/from select locations of Ukraine.
Morocco - Formal Declaration Required for Ecommerce Shipments Formal Declaration Required for Ecommerce ShipmentsView Details
Singapore - Goods and Services Tax (GST) Collection of Low Value Goods by Overseas Vendors Goods and Services Tax (GST) Collection of Low Value Goods by Overseas VendorsView Details
Turkey - Value Added Tax Value Added TaxView Details
United States of America - Products Originating in China’s Xinjiang Uyghur Autonomous Region Products Originating in China’s Xinjiang Uyghur Autonomous RegionView Details
Shipments To and Transiting Through EU, Norway and Switzerland - Electronic Security Screening Electronic Security ScreeningView Details
Learn About What’s New
We have temporarily suspended DHL Express shipments to and from Belarus and for inbound and domestic shipments to/within Russia.
View Latest Details for Emergency Situation Surcharge.
Please be aware that DHL Express Bulgaria is required to collect your personal data in order to handle courier services, according to the Postal Services Act (Article 20, paragraph 1, item 11)
DHL Express, together with all international postal service providers, undertakes to collect and store the following information about you: full name and Personal Identification Number or ID card number for all senders of international shipments, regardless of whether the shipment is sent on behalf of a company or on behalf of an individual.
This information will be required only in the cases described by law, namely when sending international shipments from Bulgaria.
All personal data are collected, processed and stored in accordance with the requirements of LPPD, the General Data Protection Regulation and the Personal Data Protection Policy of DHL Express Bulgaria.
If you have any questions or require further assistance, please call Customer Service.

When shipping, several regulations & policies must be observed. Therefore, DHL reserves the right to physically inspect any item tendered for carriage. Shipments lodged by our cash or credit card paying customers require 100% physical inspection. This policy is aligned with the legal and regulatory requirements of numerous governments and other regulatory authorities for the express delivery industry to ensure only legitimate shipments are processed.

Shipments may also be subject to other security control methods deemed necessary, such as Sniffer Dogs or X-ray without prior notice to the Shipper, Consignee and/or Payer.

Please note: As Items sent as gifts (Birthdays, Festive or Seasonal Celebrations etc.) are also subject to the same inspection(s) as noted above, Shippers are therefore advised not to wrap gifts or seal shipments upon tendering.

We apologize for any inconvenience and thank you for your understanding and cooperation.

Until further notice, DHL Express will not accept shipments of military items subject to national export (or extra-territorial re-export) controls. Customers will be notified as soon as the suspension is lifted.

This suspension does not include domestic shipments or shipments of licensed dual-use items.

If you are uncertain whether your shipment contains military items subject to national export controls, please contact your national licensing authority.

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