Important Information

Given the significant impacts of COVID-19 on the global aviation industry and in order to help us maintain reliable and high quality delivery services for you and your customers, DHL Express introduced a temporary Emergency Situation Surcharge in 2020.

Since the onset of this global pandemic, DHL teams have been working around the clock, adapting and adjusting the operations of our global network to align with new developments, regulatory requirements and constant changes in capacity and demand.

As market conditions continue to evolve with the ongoing COVID-19 situation in combination with the cost associated with capacity constraints in the global air network during the peak period, the Emergency Situation Surcharge (ESS) will be adjusted effective November 7th, 2021 until February 13th, 2022.

We will update customers before February 13th 2022 about the development of market conditions and the subsequent evolution of the Emergency Situation Surcharge.

Although the ESS surcharge for most lanes will not change, we are making adjustments for specific origin/destination combinations. This adjustment reflects changes in market dynamics and air capacity availability during the peak period, and operational restrictions imposed related to COVID-19 measures from local governments.

The adjustments are summarized below:

  • Origins China and Hong Kong to destinations in the Americas region:
    from 1.80 BGN/kg to 4.00 BGN/kg
  • Origins China and Hong Kong to destinations in the Europe region:
    from 1.80 BGN/kg to 2.50 BGN/kg
  • Origins Europe, Americas and Rest of World to destination Australia and New Zealand:
    from 0.40 BGN/kg to 4.00 BGN/kg

Below, you will find the details for the adjusted ESS per origin and destination combination.

Charge in BGN per KG


DHL Express Emergency Situation Surcharge as of November 7, 2021

Destination Country/Region
Origin Country/Region Hong Kong* and China Australia & New Zealand*** Rest of Asia** Europe Americas Rest of World
China 1.80 BGN 4.00 BGN 1.80 BGN 2.50 BGN 4.00 BGN 1.80 BGN
Hong Kong* 1.80 BGN 4.00 BGN 1.80 BGN 2.50 BGN 4.00 BGN 1.80 BGN
Rest of Asia** 1.80 BGN 4.00 BGN 1.80 BGN 0.40 BGN 0.40 BGN 0.40 BGN
Europe 0.40 BGN 4.00 BGN 0.40 BGN 0.40 BGN 0.40 BGN 0.40 BGN
Americas 0.40 BGN 4.00 BGN 0.40 BGN 0.40 BGN 0.40 BGN 0.40 BGN
Rest of World 0.40 BGN 4.00 BGN 0.40 BGN 0.40 BGN 0.40 BGN 0.40 BGN

DHL Express Emergency Situation Surcharge as of July 1st, 2020

Destination Country/Region
Origin Country/Region Hong Kong*
& China
Australia &
New Zealand***
Rest of Asia** Europe Americas Rest of World
China 1.80 BGN 3.30 BGN 1.80 BGN 1.80 BGN 1.80 BGN 1.80 BGN
Hong Kong* 1.80 BGN 3.30 BGN 1.80 BGN 1.80 BGN 1.80 BGN 1.80 BGN
Rest of Asia** 1.80 BGN 3.30 BGN 1.80 BGN 0.40 BGN 0.40 BGN 0.40 BGN
Europe 0.40 BGN 0.40 BGN 0.40 BGN 0.40 BGN 0.40 BGN 0.40 BGN
Americas 0.40 BGN 0.40 BGN 0.40 BGN 0.40 BGN 0.40 BGN 0.40 BGN
Rest of World 0.40 BGN 0.40 BGN 0.40 BGN 0.40 BGN 0.40 BGN 0.40 BGN

* Hong Kong = Hong Kong and Macau

** Rest of Asia (Asia excluding China and Hong Kong) = Bangladesh, Brunei, Bhutan, Cook Islands, Fiji, Indonesia, India, Japan, Cambodia, Kiribati, South Korea, Laos, Sri Lanka, Myanmar, Maldives, Malaysia, Mongolia, New Caledonia, Nepal, Nauru, Niue, North Korea, Tahiti, Papua New Guinea, Philippines, Pakistan, Solomon Islands, Singapore, Thailand, Timor Leste, Tonga, Tuvalu, Taiwan, Vietnam, Vanuatu, Samoa. Australia, and New Zealand as origin only.

***All shipments from Australia/New Zealand/Papua New Guinea to Australia/New Zealand/Papua New Guinea will be charged BGN 0.40/kg regardless of billing location.

Please note that the ESS is a temporary charge, which allows us to cover part of the operating cost increases and the necessary air network adjustments. We will continue to evaluate and adjust the ESS as market conditions evolve for the duration of this emergency situation.

If you have any questions, please reach out to your local DHL representative.

Annual Price Increase
DHL Express will update its prices, effective January 2022. In Bulgaria, the average price increase will be 5.9% for Time Definite products and Day Definite products.
The price change applies to all discounted rates and agreements, where contracts allow.

DHL has been alerted of the unauthorized use of its business name in SMS messages asking receivers to download an application with the extension '.apk'. We encourage you to let us know at your earliest convenience by sending a screenshot of the suspicious SMS to phishing-dpdhl@dhl.com, include the suspicious phone number in the message. After reporting the fraudulent message, please delete it and under no circumstance should you download the application.

View more information on fraud awareness

In relation to the Covid-19 pandemic and the state of emergency declared in the country, we would like to inform you that all DHL offices will keep their normal operating hours. However, we have implemented the necessary hygiene practices in order to prevent infection.

Therefore, we kindly ask you to comply with the following requirements when sending or receiving shipments:

  • Avoid overcrowding in DHL offices
  • Wait at a reasonable distance (or outside the office) to avoid overcrowding
  • Keep a distance of 1 meter from the reception desk and the receptionist who is servicing you
  • Use a contactless payment method such as debit or credit card instead of paying in cash

We would like to remind you that you can request a courier pick up by calling 0700 17 700 or *3456 (for mobile operators). As of 21 February 2020, you can also track your shipments 24/7 at 0700 17 700, Option 1.

Alternatively, you can use our online application to create your transport documents.

Thank you for your understanding.

Please be aware that DHL Express Bulgaria is required to collect your personal data in order to handle courier services, according to the Postal Services Act (Article 20, paragraph 1, item 11)
DHL Express, together with all international postal service providers, undertakes to collect and store the following information about you: full name and Personal Identification Number or ID card number for all senders of international shipments, regardless of whether the shipment is sent on behalf of a company or on behalf of an individual.
This information will be required only in the cases described by law, namely when sending international shipments from Bulgaria.
All personal data are collected, processed and stored in accordance with the requirements of LPPD, the General Data Protection Regulation and the Personal Data Protection Policy of DHL Express Bulgaria.
If you have any questions or require further assistance, please call Customer Service.

Until further notice, DHL Express will not accept shipments of military items subject to national export (or extra-territorial re-export) controls. Customers will be notified as soon as the suspension is lifted.

This suspension does not include domestic shipments or shipments of licensed dual-use items.

If you are uncertain whether your shipment contains military items subject to national export controls, please contact your national licensing authority.

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