In relation to the Covid-19 pandemic and the state of emergency declared in the country, we would like to inform you that all DHL offices will keep their normal operating hours. However, we have implemented the necessary hygiene practices in order to prevent infection.
Therefore, we kindly ask you to comply with the following requirements when sending or receiving shipments:
- Avoid overcrowding in DHL offices
- Wait at a reasonable distance (or outside the office) to avoid overcrowding
- Keep a distance of 1 meter from the reception desk and the receptionist who is servicing you
- Use a contactless payment method such as debit or credit card instead of paying in cash
We would like to remind you that you can request a courier pick up by calling 0700 17 700 or *3456 (for mobile operators). As of 21 February 2020, you can also track your shipments 24/7 at 0700 17 700, Option 1.
Alternatively, you can use our online application to create your transport documents.
Thank you for your understanding.
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View updates from Deutsche Post DHL Group Coronavirus task force.
Given the significant impacts of COVID-19 on the global aviation industry and in order to help us maintain reliable and high quality delivery services for you and your customers, DHL Express introduced a temporary Emergency Situation Surcharge in early April.
Since the onset of this global pandemic, DHL teams have been working around the clock, adapting and adjusting the operations of our global network to align with new developments, regulatory requirements and constant changes in capacity and demand.
ADJUSTMENT OF THE EMERGENCY SITUATION SURCHARGE
As market conditions continue to evolve with the ongoing COVID-19 situation, the Emergency Situation Surcharge will be adjusted downwards effective July 1, 2020.
This adjustment reflects changes in market dynamics and air capacity availability. Given expected reductions to our additional costs out of China and Hong Kong, we will make a downward adjustment for the following origin/destination combinations:
- China to Europe/Americas/Rest of World: from BGN 3.60 p/kg to BGN 1.80 p/kg
- China/Hong Kong to Australia/New Zealand: from BGN 3.60 p/kg to BGN 3.30 p/kg
Below, you will find the details of the adjusted Emergency Situation Surcharge per origin and destination combination.
Charge in BGN per KG
DHL Express Emergency Situation Surcharge as of July 1st, 2020
|Origin Country/Region||Hong Kong*
|Rest of Asia**||Europe||Americas||Rest of World|
|China||1.80 BGN||3.30 BGN||1.80 BGN||1.80 BGN||1.80 BGN||1.80 BGN|
|Hong Kong*||1.80 BGN||3.30 BGN||1.80 BGN||1.80 BGN||1.80 BGN||1.80 BGN|
|Rest of Asia**||1.80 BGN||3.30 BGN||1.80 BGN||0.40 BGN||0.40 BGN||0.40 BGN|
|Europe||0.40 BGN||0.40 BGN||0.40 BGN||0.40 BGN||0.40 BGN||0.40 BGN|
|Americas||0.40 BGN||0.40 BGN||0.40 BGN||0.40 BGN||0.40 BGN||0.40 BGN|
|Rest of World||0.40 BGN||0.40 BGN||0.40 BGN||0.40 BGN||0.40 BGN||0.40 BGN|
* Hong Kong and Macau
** Rest of Asia (Asia excluding China and Hong Kong) = Bangladesh, Brunei, Bhutan, Cook Islands, Fiji, Indonesia, India, Japan, Cambodia, Kiribati, South Korea, Laos, Sri Lanka, Myanmar, Maldives, Malaysia, Mongolia, New Caledonia, Nepal, Nauru, Niue, North Korea, Tahiti, Papua New Guinea, Philippines, Pakistan, Solomon Islands, Singapore, Thailand, Timor Leste, Tonga, Tuvalu, Taiwan, Vietnam, Vanuatu, Samoa. Australia, and New Zealand as origin only.
***All shipments from Australia/New Zealand/Papua New Guinea to Australia/New Zealand/Papua New Guinea will be charged BGN 0.40/kg regardless of billing location.
For your reference, below you will find the current Emergency Situation Surcharge, as applied since May 24th, 2020.
Below, you will find the details for the adjusted surcharge per origin and destination combination (charge in BGN per KG):
|Rest of Asia*||Rest of World|
|China||1.80 BGN||3.60 BGN||1.80 BGN||3.60 BGN|
|Hong Kong||1.80 BGN||3.60 BGN||1.80 BGN||1.80 BGN|
|Rest of Asia||1.80 BGN||3.30 BGN||1.80 BGN||0.40 BGN|
|Rest of World||0.40 BGN||0.40 BGN||0.40 BGN||0.40 BGN|
* Rest of Asia (Asia excluding China and Hong Kong) = Bangladesh, Brunei, Bhutan, Cook Islands, Fiji, Indonesia, India, Japan, Cambodia, Kiribati, South Korea, Laos, Sri Lanka, Myanmar, Maldives, Malaysia, Mongolia, New Caledonia, Nepal, Nauru, Niue, North Korea, Tahiti, Papua New Guinea, Philippines, Pakistan, Solomon Islands, Singapore, Thailand, Timor Leste, Tonga, Tuvalu, Taiwan, Vietnam, Vanuatu, Samoa. Australia, and New Zealand as origin only.
** Hong Kong = Hong Kong and Macau
Please note that the Emergency Situation Surcharge is a temporary charge, which allows us to cover part of the operating cost increases and the necessary air network adjustments. We will continue to evaluate and adjust the ESS as market conditions evolve for the duration of this emergency situation.
If you have any questions, please reach out to your local DHL representative.